RMM Ideas for MSP

scottalanmiller

SynchroMSP is out, the pricing model makes it insane considering how we work.

scottalanmiller

Atera - not free, but works well. It is a full package remote connection, integrated webroot, etc. Patch management is lacking, but there.

Pay per tech, unlimited endpoints.

I had that open on my screen. Pay "per tech" is bad for us because we are "human heavy".

FATeknollogee

I had looked at this, albeit briefly, https://naverisk.com/

scottalanmiller

We really need either "free" or "per endpoint" pricing. This is because we use a large technician pool and only a very small percentage of our customers will be MSP customers using the software. So paying as we use it on endpoints works great, but paying per tech means we could have a pretty sizeable bill with only one end point on it

scottalanmiller

Itarian is a total fail. It is 1) broken and we can't get their hosted product to work at all and 2) doesn't support our environment. So that one, while tempting, was easy to rule out.

scottalanmiller

For remote access we plan to focus on MeshCentral, so inclusion of remote access or what they use isn't important.

flaxking

Salt isn't cutting it?

flaxking

I've heard that https://techstogether.com/ is an alternate Kaseya VSA provider than can offer per endpoint pricing

scottalanmiller

@flaxking said in RMM Ideas for MSP:

I've heard that https://techstogether.com/ is an alternate Kaseya VSA provider than can offer per endpoint pricing

Interesting, thanks for the heads up!

scottalanmiller

@flaxking said in RMM Ideas for MSP:

Salt isn't cutting it?

Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.

scottalanmiller

@scottalanmiller said in RMM Ideas for MSP:

Itarian is a total fail. It is 1) broken and we can't get their hosted product to work at all and 2) doesn't support our environment. So that one, while tempting, was easy to rule out.

Okay, it was a corrupted account (which worries me some.) But making a new account, it is working now. So testing this for reals.

flaxking

@scottalanmiller said in RMM Ideas for MSP:

@flaxking said in RMM Ideas for MSP:

Salt isn't cutting it?

Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.

What about using Prometheus with Pushgateway and Grafana?

dbeato

Autotask was bought by Datto, it is expensive but works well. It is pricing per tech which is the hard part.

dbeato

Check Action1, they came up new when I was researching things and they have a free edition
https://www.action1.com/

dbeato

You can also check:

1- PulseWay
https://www.pulseway.com/pricing

2- OpenNMS
https://www.opennms.org/en

and old was was this one (So no recommended at all)
http://openrsm.sourceforge.net/index.html

dbeato

Others
Naverisk

https://naverisk.com/

Litemanager
http://www.litemanager.com/

OCS Inventory
https://www.ocsinventory-ng.org/en/

GOverlan
https://www.goverlan.com/pricing

flaxking

@flaxking said in RMM Ideas for MSP:

@scottalanmiller said in RMM Ideas for MSP:

@flaxking said in RMM Ideas for MSP:

Salt isn't cutting it?

Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.

What about using Prometheus with Pushgateway and Grafana?

Or Maybe something with using Beats + Logstash instead?

Like Beats - Logstash - Elasticsearch - Grafana
Or look at the other Logstash output plugins? Maybe Beats - Logstash - Graphite?

Emad R

@scottalanmiller

This will come of surprise, but after looking at what RMM does, and mainly the alerting expect, Zabbix can do similar with its default built in templates.

For the management, you can use FOSS or RDP stuff or VNC.

However I am eyeing the WAC, windows admin center, free tool from MS and can be installed ontop of Win10

either that or I dont get RMM

scottalanmiller

@Emad-R said in RMM Ideas for MSP:

This will come of surprise, but after looking at what RMM does, and mainly the alerting expect, Zabbix can do similar with its default built in templates.

That had come to mind and I had been thinking that that might be a good idea.

scottalanmiller

@Emad-R said in RMM Ideas for MSP:

For the management, you can use FOSS or RDP stuff or VNC

We already have MeshCentral (also FOSS) there and does it perfectly.