RMM Ideas for MSP

scottalanmiller

This has come up a few times this week, and I am looking for some input from all y'all. What RMM software for an MSP have you used or researched, what looks good, what is cost effective, what do you like or not like? And what kind of pricing do you see?

We work with NinjaRMM some, and have used Comodo One in the past. We've played with many over the years. But I really want broad feedback.

Researching	Notes
NinjaRMM	So far the leader
ConnectWise Automate (aka LabTech)
Kaseya VSA (part of the Unitrends group)
Avast Managed Workplace
Autotask
Comodo One	Out, doesn't even work
Ipswitch WhatsUp Gold
Syncro MSP	Out, per tech pricing model, unrealistic.
ManageEngine Desktop Central MSP
Ruled Out Initially
Solarwinds MSP	(we've had deep ethical and legal issues with these guys, will never do business with them.)
Continuum RMM	(their model doesn't match with us, just not a fit in our case.)

Anyone got any others that we should put on the list? Any ideas on an open source offering? Does RMM even make sense or would just a collection of open source tools do the trick better? If you were doing it fresh today, what would you choose?

scottalanmiller

The obvious question for any product is: "If it isn't free, what does it do enough better to make it worth the extra cost?"

JaredBusch

Atera - not free, but works well. It is a full package remote connection, integrated webroot, etc. Patch management is lacking, but there.

Pay per tech, unlimited endpoints.

scottalanmiller

For us, ticketing integration is not a concern. We are using osTicket for now and plan to be on that for a while yet.

scottalanmiller

SynchroMSP is out, the pricing model makes it insane considering how we work.

scottalanmiller

@JaredBusch said in RMM Ideas for MSP:

Atera - not free, but works well. It is a full package remote connection, integrated webroot, etc. Patch management is lacking, but there.

Pay per tech, unlimited endpoints.

I had that open on my screen. Pay "per tech" is bad for us because we are "human heavy".

FATeknollogee

I had looked at this, albeit briefly, https://naverisk.com/

scottalanmiller

We really need either "free" or "per endpoint" pricing. This is because we use a large technician pool and only a very small percentage of our customers will be MSP customers using the software. So paying as we use it on endpoints works great, but paying per tech means we could have a pretty sizeable bill with only one end point on it

scottalanmiller

Itarian is a total fail. It is 1) broken and we can't get their hosted product to work at all and 2) doesn't support our environment. So that one, while tempting, was easy to rule out.

scottalanmiller

For remote access we plan to focus on MeshCentral, so inclusion of remote access or what they use isn't important.

flaxking

Salt isn't cutting it?

flaxking

I've heard that https://techstogether.com/ is an alternate Kaseya VSA provider than can offer per endpoint pricing

scottalanmiller

@flaxking said in RMM Ideas for MSP:

I've heard that https://techstogether.com/ is an alternate Kaseya VSA provider than can offer per endpoint pricing

Interesting, thanks for the heads up!

scottalanmiller

@flaxking said in RMM Ideas for MSP:

Salt isn't cutting it?

Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.

scottalanmiller

@scottalanmiller said in RMM Ideas for MSP:

Itarian is a total fail. It is 1) broken and we can't get their hosted product to work at all and 2) doesn't support our environment. So that one, while tempting, was easy to rule out.

Okay, it was a corrupted account (which worries me some.) But making a new account, it is working now. So testing this for reals.

flaxking

@scottalanmiller said in RMM Ideas for MSP:

@flaxking said in RMM Ideas for MSP:

Salt isn't cutting it?

Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.

What about using Prometheus with Pushgateway and Grafana?