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    • dbeato

      Cannot RDP through Windows 10 Computer
      IT Discussion • windows 10 windows rmm solarwinds uac credential manager autoruns • • dbeato

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      dbeato

      @GregC No, it just keeps happening for some reason.

    • scottalanmiller

      RMM Ideas for MSP
      IT Business • rmm msp labtech ninjarmm comodo one solarwinds msp syncromsp • • scottalanmiller

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      K

      @scottalanmiller It's pretty mature now. The feature set is minimal but works fine compared to some other options I've played with. If they added a few more features it would be golden.

    • Kelly

      Have you looked at Itarian's (formerly Comodo) suite of tools?
      IT Discussion • itarian helpdesk rmm • • Kelly

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      scottalanmiller

      @RojoLoco said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

      I signed up for an account and got a sales call before I had even gotten my "confirm account" email. Not a great start.

      That's what it was like for us the first time around. They just kept calling, too.

      But this time, so far so good.

    • dbeato

      SodiumSuite Agent Poll Interval
      SodiumSuite • sodiumsuite sodium agent sodium dashboard rmm • • dbeato

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      scottalanmiller

      @tim_g said in SodiumSuite Agent Poll Interval:

      @scottalanmiller said in SodiumSuite Agent Poll Interval:

      @tim_g said in SodiumSuite Agent Poll Interval:

      It was over many hours yesterday. I rebooted and verified the service was running. I also allowed the port to be open.

      I'll check later today to see if it still isn't showing up on the dashboard.

      No port is needed inbound, outbound only.

      Ya outbound is open by default on Windows.

      Right, by default, nothing needs to be done for ports.

    • dbeato

      SodiumSuite Helpdesk Time
      SodiumSuite • sodium help desk sodiumsuite sodium sodium bug report rmm • • dbeato

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      scottalanmiller

      @dashrender said in SodiumSuite Helpdesk Time:

      @dbeato said in SodiumSuite Helpdesk Time:

      IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments.

      Seems arbitrary - did you have a reason for that?
      I bill clients on the 15 min, have to include the transition time they are costing me.

      It's all arbitrary.

    • dbeato

      SodiumSuite Helpdesk View
      SodiumSuite • sodium sodium dashboard sodiumsuite rmm sodium help desk • • dbeato

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      dbeato

      @travisdh1 said in SodiumSuite Helpdesk View:

      @dbeato I was going to ask about this. I've seen this on every size screen I look at the helpdesk on.

      Yeah, it is very strange.

    • wirestyle22

      Remote Monitoring and Management
      IT Discussion • rmm • • wirestyle22

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      scottalanmiller

      @coliver said in Remote Monitoring and Management:

      Just got another call from Comodo from an Unknown Number. Same rep, answered (because I'm stupid) and asked him to take my email and phone number off the list and they we won't be considering any Comodo products in the future. I like Comodo as a company but man that's some bad salesmanship.

      We had the same experience. Product was okay, but the company was impossible.

    • QuixoticJeremy

      Sodium: Avatars and Organization editor
      SodiumSuite • sodium avatar rmm quixotic • • QuixoticJeremy

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      No one has replied

    • QuixoticJeremy

      Working on the Data collection job at the moment
      SodiumSuite • quixotic sodium rmm • • QuixoticJeremy

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      QuixoticJeremy

      @travisdh1 said in Working on the Data collection job at the moment:

      @quixoticjeremy said in Working on the Data collection job at the moment:

      I have completed working on this for now. Moving forward if there is a delay in check in and your machine is on, treat like a bug and contact me.

      Looking good here.

      Perfect, server just went down briefly for another very small release (idiotic me forgot to move the logging level back down so I was getting spammed with information I don't need as I monitor the server (yes this needs to be changable but atm is hardcoded)).

    • QuixoticJeremy

      Sodium-New feature-Helpdesk!
      SodiumSuite • quixotic rmm helpdesk • • QuixoticJeremy

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      QuixoticJeremy

      @fateknollogee said in Sodium-New feature-Helpdesk!:

      I guess I’m not finding the place users go to submit tickets?

      Maybe I need to first add some users šŸ˜„ ?

      Currently there is only the one interface for tickets. We do absolutely acknowledge the need for a form of web portal though/email input. This is definitely high on the list of requirements for our ticketing system. We are revamping a good portion of that system though, so likely in that revamp we will be including the web portal as well.

      I think it was mentioned somewhere else we are on boarding some developers currently so hopefully we can attack more things at once.

    • QuixoticJeremy

      Sodium Bug: Excessive logout times.
      SodiumSuite • quixotic sodium rmm • • QuixoticJeremy

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      QuixoticJeremy

      @jaredbusch Sure thing

    • QuixoticJeremy

      Sodium App bug
      SodiumSuite • sodium quixotic rmm • • QuixoticJeremy

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      scottalanmiller

      @manxam said in Sodium App bug:

      Oh, so that was you in that video..

      Often, yes.

    • QuixoticJeremy

      Sodium Update! New Dashboard!
      SodiumSuite • sodium rmm quixotic • • QuixoticJeremy

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      QuixoticJustin

      And the evening of deployments begins.....

      Hopefully we will see some new stuff tonight. Fingers crossed.

    • QuixoticJeremy

      Sodium Update
      SodiumSuite • sodium rmm quixotic • • QuixoticJeremy

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      scottalanmiller

      For those wondering, SS project is on hold. Kind of. It's still talked about all the time but other software projects, with more pressing needs, have come up. We have a team working actively on the back end of SS, but the front end, which is the most interesting, we have to start over and it's going to be a long time before we can look at the front end again. But we are continuing to research and prepare for the day when we can focus on it again.

    • Deleted74295

      Ninja RMM - Really good tool
      IT Discussion • ninja msp rmm zedsphere • • Deleted74295

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      JaredBusch

      @dashrender said in Ninja RMM - Really good tool:

      @fateknollogee said in Ninja RMM - Really good tool:

      Just re-read this thread again...why is the pricing so "top secret"??

      Because they don't really want your business.

      They won't get mine.

    • JaredBusch

      How to Install the Atera RMM Agent on Hyper-V Server 2012 R2
      IT Discussion • atera rmm agent dotnet setup hyper-v • • JaredBusch

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      Dashrender

      @JaredBusch said in How to Install the Atera RMM Agent on Hyper-V Server 2012 R2:

      DISM /online /enable-feature /featurename:NetFx3 /all

      i do this all the time on Windows 10, except I include the /source:location of files since it's not on my WSUS system.

    • ?

      Free RMM, Free PSA, Free QSA Built by MSPs for MSPs Yes, FREE!
      IT Discussion • rmm msp psa comodo comodo one • • A Former User

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      dafyre

      @gjacobse said:

      @Danp said:

      My old wife had a tail too! šŸ˜

      Tail or Horns?

      Both.