@jasgot Let me know what you come up with ... I was just reviewing something similar. I was thinking if the wholesale cost of the phone is like $120 and retail is like $180 ... then to charge $10 / month for phones gives you a cost payback in 1 year, and normal profit at 18 months. I'd think if the contract period is 3 years, then you're for sure in the money and you really hope they keep them for 6 years. We do all inclusive pricing on phone setups meaning we roll in setup, management of the call flow, etc. all in there. So charge whatever you do per extension in that contract with the option of the phones as well. Depends on your business model whether they are a profit center or not. If not, then charge enough to make it worth your while, otherwise, let them get them and worry about warranty on them.