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    • gjacobse

      Sodium: Closed ticket in error
      SodiumSuite • sodium sodium help desk tickets helpdesktickets help desk helpdesk • • gjacobse

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      QuixoticJustin

      Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

    • gjacobse

      Sodium: Tab / Page title
      SodiumSuite • sodium help desk dashboard feature request feature-request • • gjacobse

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      gjacobse

      @quixoticjustin said in Sodium: Tab / Page title:

      Good idea, maybe direct links to different sections as well so that they can be opened directly and saved as default pages or whatever. Different people will want to start with different numbers of tabs and at different points.

      Cool.. I tried the Scroll wheel click to open in new tab and that didn't work... which is a separate issue,.. but ...

    • gjacobse

      Sodium Helpdesk: Feature Request Ticket Templates
      SodiumSuite • feature request feature-request sodium help desk template • • gjacobse

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      No one has replied

    • Ambarishrh

      Optimizing help desk team- Tool sets
      IT Discussion • help desk image deployment remote support asset management • • Ambarishrh

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      Dashrender

      OS Image deployment - I use Clonezilla. Setup a VM with all needed drivers/applications for all devices in fleet, create and answer file, sysprep and go.

      remote support - I include the access version of ScreenConnect in all of my images (see instructions on anonymizing the setup pre sysprep.

      asset management - I use Excel, but SnipeIT I hear is good.

      But of course, the three links you pointed to already say all of this.

    • StrongBad

      Containerizing Spiceworks on Windows 2012 R2
      IT Discussion • spiceworks container containerization help desk windows windows server 2012 r2 • • StrongBad

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      StrongBad

      Lots of VMs creates a licensing nightmare. Sure with a Datacenter license that would be no big deal, but I don't have that.