@Romo yeah, we want that. The MC Router is Windows only, so not very useful as there isn't any Windows involved 😉

@quixoticjustin said in Sodium: Tab / Page title:

Good idea, maybe direct links to different sections as well so that they can be opened directly and saved as default pages or whatever. Different people will want to start with different numbers of tabs and at different points.

Cool.. I tried the Scroll wheel click to open in new tab and that didn't work... which is a separate issue,.. but ...

@quixoticjeremy would be nice. I'm ready to be using that one regularly.

What are likely departments for people to choose...

IT HR Operations Finance Facilities Catering Core Management Sales Marketing Security

@quixoticjeremy said in Sodium Helpdesk: Ticket CC:

Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ???? 🙂

Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.

This has been resolved as well.

I see it now.

@quixoticjeremy Maybe it can be done in categories? 🙂

@jaredbusch said in Sodium Helpdesk: Set Default View:

One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.

All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)

Which this is actually already in place. Right now its labeled ticket type.... but it's categories, and the categories are defined by you. You can then absolutely filter based on the ticket type (considering on just switching to categories for what we call it) and then ticket status in conjunction. You can filter based on multiple types etc. So this in theory is in place already as of yesterday.

Adding @QuixoticJeremy @QuixoticJustin