Posts made by Jason

How is a VPN going to make the client act the same as a windows desktop? We just use RD gateways to expose some of ours.

@scottalanmiller said:
This IS customer service and nothing else.

You have an odd idea of what's included in customer service. That is business management not customer service. If you are going to count that as customer service then literally every aspect of any business would be customer service.

@scottalanmiller said:

@JasonNM said:

However, I think this is illegal - when you choose shipping on amazon you don't select a particular shipping service. You chose a delivery speed with a guaranteed delivery day.

How is "guaranteed" defined? If they say that there are no refunds for missing the date ahead of time, it sounds like they are telling you the bounds of guaranteed.

http://www.amazon.com/gp/help/customer/display.html?nodeId=3510241

But then they have this saying it doesn't mean you'll get it in 1 or 2 days: http://www.amazon.com/gp/help/customer/display.html?nodeId=201117730

also that says $5.00 for Saturday delivery but they charge me $8.99 every time even with my prime account.

That policy was apparently changed this is what it used to say: http://slickdeals.net/f/5830682-amazon-prime-delivery-late-get-a-shipping-refund-and-or-a-free-month-of-prime

Amazon is now stating that they no longer issue refunds for missed delivery dates, no matter if it's because of the shipping partner or them getting it out late. They only refund for unused, unprinted shipping labels.

However, I think this is illegal - when you choose shipping on amazon you don't select a particular shipping service. You chose a delivery speed with a guaranteed delivery day.

@scottalanmiller said:

And this was definitely Amazon end to end and not Amazon storefront for a third party?

And are you sure that "getting too big" is the right concern? Sounds like your concern is purely around customer service. How does being too big play in?

Yes, all were shipped and sold by Amazon Items

How is not getting the correct items and not meeting shipping guarantee's to do with customer service, that has to do with trying to handle more volume of orders than you can handle and get done correctly.

Is amazon getting too big?

I thought this was crazy talk even a month ago when people started saying this, and complaining about orders being wrong and late as well. But, now that I've experienced 3-4 just this month I'm thinking this may be true.

The latest one I ordered a cable, simple right? Well no. Package shows up, It's a random charger not the BNC cable I ordered. I asked amazon to send me the correct item and was told - No they need the wrong item back first. Okay so I returned that spent more of my money to buy a different cable hoping that would solve the problems, paid for Saturday delivery ($8.99 with my amazon prime). And guess what? They didn't ship it out til today and it will be here on Tuesday. Is amazon unable to handle the sheer volume they have created at the quality we expect from amazon?

I also noticed during this process that much of the customer support was moved from America to and indian support center. I was unable to get them to even refund me the $8.99 for the guaranteed Saturday delivery. They say they still pay the same for the shipping even if it got out the door late so we still will be charged. I also noticed that when this happens on your Orders they change the delivery date and still show it as "On Time" and also remove the Saturday Delivery both from the shipping speed and the order summary for the Shipping no long says Saturday it just says "Shipping & Handling: $8.99" that was even changed on the invoice.

The guy on from customer service said if I didn't received the item by September 28, 2015 they would issue a discount.

@anonymous said:

@JasonNM said:

Another popup company offering web services.. hmm.. Is cloudatcost even still around?

This one is backed by online.net

What's that suppose to mean? C@C was backed by Fibernetics.

Another popup company offering web services.. hmm.. Is cloudatcost even still around?

I'm salaried, so It's got a bit of leeway but we are mostly expected to work at least our 8a-5p regardless but, sometimes there is some flexibility. It's not unusual for me to be as late a 8pm here or as early as 4am. Then of course there's plenty of weekend/night work to keep server patches up and such.

A small orange is the best I've ever used.

In the US these are very much illegal. Don't know about India.

@Breffni-Potter said:

@JasonNM said:

I agree.. But, It's just about getting information to compare. I likely won't be able to get information any other way.

Umm, well you can get the information, free or paid. The vendor will always be biased so you need neutral

I'm very aware of this. I have been a big proponent of getting neutral information in the past on here as well as Spice works (when I had another username)

@Breffni-Potter said:.

So your reseller is years out of date with best practice? Why are you using them again?

You missed the fact that the Dell Engineers did so as well, meaning they don't use their own best practices in deployments.

@Dashrender said:

@JasonNM said:

Yeah, I'm seeing what CDW will tell us now. The other re-seller I'm not to confidant in. (not that I am about CDW either)... I'm trying to get options from as much places as possible with lots of $$$ at stake. It won't be til late Q2 - Q3 next year before we buy.

Getting information from CDW other than simple specs is a complete waste of time. They are always trying to sell me on the latest and greatest highest margin thing they just got in. You can't trust those guys to sell you what you really need.

I agree.. But, It's just about getting information to compare. I likely won't be able to get information any other way. We used the Systems Engineers at the Resellers/Partners last time we bought them. And haven't had a problem with them even though, they were configured for RAID 50. So it's likely if they tell us to do RAID 5 that is what we will do. No one else on my team has ever experienced a failure during a rebuild of a RAID 5 array so they aren't skeptical of it.

Also I think it's funny that the last one which is 24x 1TB Drives in a RAID 50 which was configured by dell and the partner. But, that has been against dell's best practice guide of RAID since 2009. They only recommend Raid 6, 60, or 10.

@Breffni-Potter said:

@JasonNM said:

How's that going to work with the client device is pretty much always going to have a weaker signal than the AP. Wifi is bi-directional ya know? haha.

Works for me where HP Procurves have failed miserably. I'll let the physicists argue it out

But, is that just because the HP's sucked? I don't see anything there that would imply the Long Range would be helping out anything.

Yeah, I'm seeing what CDW will tell us now. The other re-seller I'm not to confidant in. (not that I am about CDW either)... I'm trying to get options from as much places as possible with lots of $$$ at stake. It won't be til late Q2 - Q3 next year before we buy.

@Breffni-Potter said:

And if you can't run a cable? It's not a case of distance, sometimes it is a case of signal strength. In a very difficult to AP building they have worked wonders.

How's that going to work with the client device is pretty much always going to have a weaker signal than the AP. Wifi is bi-directional ya know? haha.

@johnhooks said:

I wonder if the range is still the same as the others? 600 for LR, and 400 for the others.

Why would you buy the LR. Client Devices aren't Long Range.. It's only good for mesh, and even then lets run a cable if we can.