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    Ubiquiti UniFi AP: Signal drop out issue.

    IT Discussion
    ubnt ubiquiti unifi access point
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    • gjacobseG
      gjacobse
      last edited by

      Downgraded

      Model:       UAP
      Version:     3.2.10.2886
      

      and defaulted

      BZ.v3.2.10# syswrapper.sh restore-default
      Found  Active on[1] ...
      Found Backup1 on[2] ...
      Storing Active[2] ... [%100]
      Active->Backup[1] ... [%100]
      BZ.v3.2.10#
      
      
      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch
        last edited by

        Now, just to make sure your controller readopts it and then monitor for drop outs.

        gjacobseG 2 Replies Last reply Reply Quote 0
        • gjacobseG
          gjacobse @JaredBusch
          last edited by

          @JaredBusch said:

          Now, just to make sure your controller readopts it and then monitor for drop outs.

          Shows Green and Connected.

          Will update shortly.

          1 Reply Last reply Reply Quote 0
          • gjacobseG
            gjacobse @JaredBusch
            last edited by

            @JaredBusch said:

            Now, just to make sure your controller readopts it and then monitor for drop outs.

            Other than using my Andriod as I have,.. is there a Windows tool that will do the same thing?

            1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse
              last edited by

              Cut together scan for about 5 minutes

              afternoonscan.png

              1 Reply Last reply Reply Quote 1
              • gjacobseG
                gjacobse
                last edited by

                Not going to add another screen shot,.. but showing 5 drop outs in one screen..

                Something is not right with this unit.

                1 Reply Last reply Reply Quote 0
                • dafyreD
                  dafyre
                  last edited by

                  It could be the software... I heard from a lot of folks in the Spiceworks forums that they started having issues with the 3.x series firmware, but the 2.4 ones were good.

                  1 Reply Last reply Reply Quote 0
                  • gjacobseG
                    gjacobse
                    last edited by

                    I just submitted a support request to them. I linked back to this thread -

                    1 Reply Last reply Reply Quote 2
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      We Tweeted directly to them the other day too. No response from them though.

                      gjacobseG 1 Reply Last reply Reply Quote 0
                      • gjacobseG
                        gjacobse @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        We Tweeted directly to them the other day too. No response from them though.

                        I have a response... but only for some of what I have already given... Screen shot of error? I don't have one really.. just poor signal quality. sigh

                        1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch
                          last edited by

                          Your best solution will be another AP to prove issues.

                          Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.

                          gjacobseG 1 Reply Last reply Reply Quote 1
                          • gjacobseG
                            gjacobse @JaredBusch
                            last edited by

                            @JaredBusch said:

                            Your best solution will be another AP to prove issues.

                            Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.

                            Maybe as such as this?

                            2015-08-21-175250.png

                            Pulled out a EnGenius AP I happen to have. The main signal on it didn't bounce around. I even walked around and went upstairs and sat just 3 feet away from the UniFi AP.

                            Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.

                            MattSpellerM 1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch
                              last edited by

                              @JaredBusch said:

                              Your best solution will be another AP to prove issues.

                              @g.jacobse said:

                              Maybe as such as this?

                              No, you need to get a second UAP to prove a hardware problem or software problem.

                              If a second UAP does exactly the same thing, then you have a problem with the UniFi software (firmware most likely). If it does not have this problem, then the problem is the hardware. Request a RMA if under warranty and move on.

                              gjacobseG 1 Reply Last reply Reply Quote 0
                              • MattSpellerM
                                MattSpeller @gjacobse
                                last edited by

                                @g.jacobse said:

                                Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.

                                A lot of the time that can actually improve signal quality haha

                                1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch
                                  last edited by

                                  Yes, as I mentioned in Skype, I think, pretty much every AP in the world should never be set to high power in a normal residence.

                                  Those power levels will overwhelm the radio in the phone/device.

                                  MattSpellerM 1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    Fewer signals bouncing all over the place.

                                    1 Reply Last reply Reply Quote 0
                                    • MattSpellerM
                                      MattSpeller @JaredBusch
                                      last edited by

                                      @JaredBusch Yup, most of the AP's you'll see come juiced up too far IMHO

                                      If you're giving up on your unifi AP, maybe try throwing DD-WRT on it for giggles - might be surprised, who knows.

                                      1 Reply Last reply Reply Quote 1
                                      • MattSpellerM
                                        MattSpeller
                                        last edited by

                                        http://www.dd-wrt.com/phpBB2/viewforum.php?f=31

                                        1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch
                                          last edited by

                                          Requires DD-WRT professional subscription if I understand how DD-WRT works..

                                          MattSpellerM 1 Reply Last reply Reply Quote 0
                                          • gjacobseG
                                            gjacobse @JaredBusch
                                            last edited by

                                            @JaredBusch said:

                                            @JaredBusch said:

                                            Your best solution will be another AP to prove issues.

                                            @g.jacobse said:

                                            Maybe as such as this?

                                            No, you need to get a second UAP to prove a hardware problem or software problem.

                                            If a second UAP does exactly the same thing, then you have a problem with the UniFi software (firmware most likely). If it does not have this problem, then the problem is the hardware. Request a RMA if under warranty and move on.

                                            Buggers - I have enough hardware around here. Rather avoid another purchase if I can avoid it. Though, I suppose could split coverage of the house, and drop the output power then.

                                            JaredBuschJ 1 Reply Last reply Reply Quote 0
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