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    Facilities management

    IT Discussion
    asset management ticketing maintenance
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    • coliverC
      coliver
      last edited by

      Why wouldn't a basic ticketing system work for this? OSticket or something similar may be viable.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @coliver
        last edited by

        @coliver said in Facilities management:

        Why wouldn't a basic ticketing system work for this? OSticket or something similar may be viable.

        I would think that that would work just fine.

        Or check out @sodium SodiumSuite is going to be deploying an updated helpdesk shortly.

        1 Reply Last reply Reply Quote 2
        • S
          scotth
          last edited by

          I'll check these out. Eventually, I'll need to arrange for support. I'll be more about rolling it out, configuring & troubleshooting. Operations & issues, will be an operational function unless.... Well, you get the picture.
          Thanks

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @scotth
            last edited by

            @scotth said in Facilities management:

            I'll check these out. Eventually, I'll need to arrange for support. I'll be more about rolling it out, configuring & troubleshooting. Operations & issues, will be an operational function unless.... Well, you get the picture.
            Thanks

            osTicket you deploy and manage yourself. SS is fully hosted so you just "turn it on".

            1 Reply Last reply Reply Quote 1
            • S
              scotth
              last edited by

              I've seen many posts about Sodium Suite. Is / will there be a charge for the product and / or hosting? I don't have an issue with this, I just need to know when evaluating.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @scotth
                last edited by scottalanmiller

                @scotth said in Facilities management:

                I've seen many posts about Sodium Suite. Is / will there be a charge for the product and / or hosting? I don't have an issue with this, I just need to know when evaluating.

                It's free, and hosted.

                1 Reply Last reply Reply Quote 1
                • S
                  scotth
                  last edited by

                  Wow. How does that business model work?
                  Remember, I'm IT. I are not two smot

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @scotth
                    last edited by

                    @scotth said in Facilities management:

                    Wow. How does that business model work?
                    Remember, I'm IT. I are not two smot

                    Same way as all of the other software like that, ads or enabling buying products through it.

                    1 Reply Last reply Reply Quote 2
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Look at Wave Accounting, for example.

                      1 Reply Last reply Reply Quote 1
                      • S
                        scotth
                        last edited by

                        Cool,
                        Thanks

                        scottalanmillerS 1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @scotth
                          last edited by

                          @scotth said in Facilities management:

                          Cool,
                          Thanks

                          There are a lot of monetization ideas being kicked around. But the obvious one that isn't in any way secret is that the system will almost certainly have a software and tools marketplace built in with automated deployments. So, for example, why buy your AV from someone else, when you can support your favourite hosted application AND get the deployment handled for you.

                          Easy monetization as most companies need some basics like AV, Office suite, etc.

                          1 Reply Last reply Reply Quote 2
                          • S
                            scotth
                            last edited by

                            Asset / change tracking & management has been moving up the priority ladder.
                            To much to track, too little time, too many cooks <<-- left out the r--->>

                            scottalanmillerS dbeatoD coliverC 3 Replies Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @scotth
                              last edited by

                              @scotth said in Facilities management:

                              Asset / change tracking & management has been moving up the priority ladder.
                              To much to track, too little time, too many cooks <<-- left out the r--->>

                              SS will be perfect for that. Very basic and limited today, but new features every few days.

                              1 Reply Last reply Reply Quote 1
                              • dbeatoD
                                dbeato @scotth
                                last edited by

                                @scotth said in Facilities management:

                                Asset / change tracking & management has been moving up the priority ladder.
                                To much to track, too little time, too many cooks <<-- left out the r--->>

                                We are reviewing other systems since it is a medical practice such as Mckesson Inventory (Which comes free if you purchase the medication and office supplies from them).

                                1 Reply Last reply Reply Quote 1
                                • coliverC
                                  coliver @scotth
                                  last edited by

                                  @scotth said in Facilities management:

                                  Asset / change tracking & management has been moving up the priority ladder.
                                  To much to track, too little time, too many cooks <<-- left out the r--->>

                                  Snipe IT could do that for you free and open source.

                                  1 Reply Last reply Reply Quote 3
                                  • IRJI
                                    IRJ
                                    last edited by

                                    I setup SpendMap for my old company. It isn't free or opensource, but the facilities people absolutely loved it.

                                    1 Reply Last reply Reply Quote 1
                                    • IRJI
                                      IRJ
                                      last edited by

                                      Oh and I rarely if ever had to do anything with SpendMap. Their support was absolutely fantastic! We had it for a few years and I think I only touched the servers to update them here or there. The support did all app updates themselves and I just had to be available for support if something went awry.

                                      1 Reply Last reply Reply Quote 1
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