@scottalanmiller said in Ticket versus Projects:

@Pete-S said in Ticket versus Projects:

Looking at Zoho One we're actually thinking about going all-in for real. Zoho One is a subscription that gives you access to almost everything Zoho has - Mail, Workdrive, CRM, Desk, Projects, etc, etc. It's $30 per month for every employee.

We've looked at it, but the price just doesn't work for us. Even if we bought every tool that every person would ever use, we don't have a single user who comes up to the $30/mo price. Most are in the $3 range, so the gap is huge.

Our core users are mail, workdrive, and connect. Beyond that, everything is unique to a role.

Yes, I think it hard to come up in price for the common cheaper services and only makes sense when you have a high percentage of your workforce on one of the more costly things like Zoho Desk or Zoho CRM.

The enterprise edition of Zoho CRM for instance is $35 per month. Enterprise edition of Zoho Desk is also the same price.

OSTicket is not a solution I can use, because I need time tracking also.

I never saw a plugin for that for OSTicket.

@JaredBusch said in Upgrading to osTicket 1.11.0:

So what is the point of using OSTicket? There are solutions for that.

Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.

Oh and I rarely if ever had to do anything with SpendMap. Their support was absolutely fantastic! We had it for a few years and I think I only touched the servers to update them here or there. The support did all app updates themselves and I just had to be available for support if something went awry.

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@dustinb3403 said in What Do You Want in a Helpdesk and Ticketing System?:

/s I want beer and food from my help desk system. Can you build that in? /s-off

Now that would be an amazing feat. No one would ever use a different ticketing system. Not to mention I would never get any further work done ever again lol.

We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.

@black3dynamite Good call. I had to make some adjustments to SELinux.