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    MS O365 Autodiscovery: Failing

    Scheduled Pinned Locked Moved IT Discussion
    autodiscoveryo365outlook
    18 Posts 8 Posters 1.5k Views
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    • WLS-ITGuyW
      WLS-ITGuy
      last edited by

      Did you copy the profile over from another PC? I have had this happen when the profile is copied using a transfer tool.

      gjacobseG 1 Reply Last reply Reply Quote 0
      • gjacobseG
        gjacobse @WLS-ITGuy
        last edited by

        @wls-itguy said in MS O365 Autodiscovery: Failing:

        Did you copy the profile over from another PC? I have had this happen when the profile is copied using a transfer tool.

        No - New User / New Profile.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @gjacobse
          last edited by

          @gjacobse Change DNS to 1.1.1.1 and try, then change it back to internal DNS...

          1 Reply Last reply Reply Quote 0
          • dbeatoD
            dbeato @gjacobse
            last edited by

            @gjacobse said in MS O365 Autodiscovery: Failing:

            ounts, but my account auto configured in mere seconds over the completely failing the user is getting.

            I get this with the wrong account in Credential Manger or on the Windows Accounts

            583f1596-228f-4d18-a1b0-3338d1ba8c06-image.png

            1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse
              last edited by

              Sidetracked, late update.
              Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

              ADUC / AAD both showed the user as valid and licensed

              DustinB3403D travisdh1T 2 Replies Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @gjacobse
                last edited by

                @gjacobse is auto discover disabled for this user?

                dbeatoD 1 Reply Last reply Reply Quote 0
                • dbeatoD
                  dbeato @DustinB3403
                  last edited by

                  @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                  DustinB3403D 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403 @dbeato
                    last edited by

                    @dbeato said in MS O365 Autodiscovery: Failing:

                    @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                    No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                    dbeatoD 1 Reply Last reply Reply Quote 1
                    • travisdh1T
                      travisdh1 @gjacobse
                      last edited by

                      @gjacobse said in MS O365 Autodiscovery: Failing:

                      Sidetracked, late update.
                      Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                      ADUC / AAD both showed the user as valid and licensed

                      Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                      That or just break down and install the PWA version and be done with it.

                      gjacobseG 1 Reply Last reply Reply Quote 0
                      • gjacobseG
                        gjacobse @travisdh1
                        last edited by

                        @travisdh1 said in MS O365 Autodiscovery: Failing:

                        @gjacobse said in MS O365 Autodiscovery: Failing:

                        Sidetracked, late update.
                        Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                        ADUC / AAD both showed the user as valid and licensed

                        Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                        That or just break down and install the PWA version and be done with it.

                        MS SaRA - Yes,.. Sara was used, and useless.

                        travisdh1T 1 Reply Last reply Reply Quote 0
                        • travisdh1T
                          travisdh1 @gjacobse
                          last edited by

                          @gjacobse said in MS O365 Autodiscovery: Failing:

                          @travisdh1 said in MS O365 Autodiscovery: Failing:

                          @gjacobse said in MS O365 Autodiscovery: Failing:

                          Sidetracked, late update.
                          Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                          ADUC / AAD both showed the user as valid and licensed

                          Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                          That or just break down and install the PWA version and be done with it.

                          MS SaRA - Yes,.. Sara was used, and useless.

                          Dang. Sorry man. Outlook errors are so unhelpful.

                          1 Reply Last reply Reply Quote 0
                          • E
                            Eric Ross
                            last edited by

                            I had a similar problem several months ago with an existing O365 account. The user could no longer configure Outlook for their account and the problem happened across 3 machines. The user could access the online version of Outlook. After spending weeks with MS support with no success, I ended up disabling MFA for the user and Outlook worked again. After testing a few things, I enabled MFA again and it stayed working. No idea why that was the fix, but we've had a lot of problems enabling MFA for users.

                            Hope this helps.

                            1 Reply Last reply Reply Quote 0
                            • dbeatoD
                              dbeato @DustinB3403
                              last edited by

                              @dustinb3403 said in MS O365 Autodiscovery: Failing:

                              @dbeato said in MS O365 Autodiscovery: Failing:

                              @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                              No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                              Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                              DustinB3403D 1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403 @dbeato
                                last edited by

                                @dbeato said in MS O365 Autodiscovery: Failing:

                                @dustinb3403 said in MS O365 Autodiscovery: Failing:

                                @dbeato said in MS O365 Autodiscovery: Failing:

                                @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                                No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                                Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                                Just a P2 license to setup a conditional access license for the administrator account(s). The user accounts don't require this level of licensing.

                                Why is it a confusing question?

                                1 Reply Last reply Reply Quote 0
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