Out of office auto reply best practice

AshKetchum

Hi,
We set up an auto-reply (exchange) for employees that left the company. We then disable their domain account. I assume when we disable the domain account their email is disabled as well and inaccessible.
We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

travisdh1

@AshKetchum said in Out of office auto reply best practice:

Hi,
We set up an auto-reply (exchange) for employees that left the company. We then disable their domain account. I assume when we disable the domain account their email is disabled as well and inaccessible.
We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

Uhm, every place I've worked with, email was NOT disabled when you disable the domain account. You have to disable the account in exchange as well.

gjacobse

@AshKetchum said in Out of office auto reply best practice:

Hi,
We set up an auto-reply (exchange) for employees that left the company. We then disable their domain account. I assume when we disable the domain account their email is disabled as well and inaccessible.
We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

IT will vary between companies or policies. However in some cases where SSO is used,.. AD and Exchange / read: O365 can be done at once (IIRC). In a number of cases though, disable / move AD account - Forward and terminate the email.

scottalanmiller

@AshKetchum said in Out of office auto reply best practice:

We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

We send email bound for "dead" accounts to someone else so that we can respond. So for us, the duration is "zero".