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    Have you looked at Itarian's (formerly Comodo) suite of tools?

    IT Discussion
    itarian helpdesk rmm
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Testing it out now, but so far, it just seems to be full of errors and not work. It starts with their "Dome" thing popping up and asking us to accept a EULA, but the dialogue breaks and doesn't let us do it, so that's just lost. There seems to be no way to trigger it again.

      We tried adding a device and it says that we need to add ITSM from the store. But there is no such thing in the store (not much of anything in the store, in fact.) So we can't use it at all. Not sure where to go from here. Doesn't seem to "do" anything.

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      • scottalanmillerS
        scottalanmiller
        last edited by

        Every option in the dashboard tells us to go here (but says for a reason that doesn't make sense) but this is all we get...

        Screenshot from 2019-03-16 17-51-47.png

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        • scottalanmillerS
          scottalanmiller
          last edited by

          I don't see anywhere to add or manage users. I love the idea of free, for a lot of "duh" reasons. But is this really functional? As this is a cloud product, are we all seeing the same thing or is our account messed up somehow?

          dbeatoD 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            This is fishy, too.

            Screenshot from 2019-03-16 18-08-03.png

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            • scottalanmillerS
              scottalanmiller
              last edited by

              Different browser, different region...

              Screenshot from 2019-03-16 18-09-10.png

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              • scottalanmillerS
                scottalanmiller
                last edited by

                Screenshot from 2019-03-16 18-09-35.png

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Okay, I created a totally new account. This changes how it looks and reacts. Looks like maybe they just broke the first account.

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                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Okay, with a NEW account, I can now add end points. And Linux is supported!

                    dbeatoD 1 Reply Last reply Reply Quote 0
                    • dbeatoD
                      dbeato @scottalanmiller
                      last edited by

                      @scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                      I don't see anywhere to add or manage users. I love the idea of free, for a lot of "duh" reasons. But is this really functional? As this is a cloud product, are we all seeing the same thing or is our account messed up somehow?

                      Here, Management and then Select Staff
                      2019-03-16_1934.png

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @dbeato
                        last edited by

                        @dbeato thanks, yeah we got that working.

                        dbeatoD 1 Reply Last reply Reply Quote 1
                        • dbeatoD
                          dbeato @scottalanmiller
                          last edited by

                          @scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                          Okay, with a NEW account, I can now add end points. And Linux is supported!

                          yes, Linux is supported. I believe you only can do scripts and basic management.
                          2019-03-16_1936.png

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • dbeatoD
                            dbeato @scottalanmiller
                            last edited by

                            @scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                            @dbeato thanks, yeah we got that working.

                            I was late to the party then 🙂

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                            • scottalanmillerS
                              scottalanmiller @dbeato
                              last edited by

                              @dbeato only need basics. I've got several Linux in there testing now.

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                              • RojoLocoR
                                RojoLoco
                                last edited by

                                I signed up for an account and got a sales call before I had even gotten my "confirm account" email. Not a great start. And what's worse is that the lady who called left a faint, mumbling message that I truly could not decipher. If she had been calling to tell me I won a million dollars, I would not know it.

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @RojoLoco
                                  last edited by

                                  @RojoLoco said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                                  I signed up for an account and got a sales call before I had even gotten my "confirm account" email. Not a great start.

                                  That's what it was like for us the first time around. They just kept calling, too.

                                  But this time, so far so good.

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