Sodium-New feature-Helpdesk!
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Really excited about this release. It's very basic at this point and obviously just a technical preview. But this is the first nearly useful functionality of the system and we are super excited to see people start using it very soon. A few more steps before it is ready for people to actually dive into and start using as ticketing, even emails don't work at this point, but you can see sample tickets and get a feel for how it will work. We are really looking for feedback here, what are we missing, what should it do differently?
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I'm assuming we can't submit a ticket yet?
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@dashrender said in Sodium-New feature-Helpdesk!:
I'm assuming we can't submit a ticket yet?
Why do you say that? I've seen @scottalanmiller successfully submit a ticket as well as I have. Are you having an issue or error?
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@dashrender said in Sodium-New feature-Helpdesk!:
I'm assuming we can't submit a ticket yet?
I got one in with only minor troubles
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How do tickets get submitted?
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@fateknollogee said in Sodium-New feature-Helpdesk!:
How do tickets get submitted?
Right now via the web interface
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@scottalanmiller said in Sodium-New feature-Helpdesk!:
@fateknollogee said in Sodium-New feature-Helpdesk!:
How do tickets get submitted?
Right now via the web interface
That is how users submit tickets?
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@fateknollogee said in Sodium-New feature-Helpdesk!:
@scottalanmiller said in Sodium-New feature-Helpdesk!:
@fateknollogee said in Sodium-New feature-Helpdesk!:
How do tickets get submitted?
Right now via the web interface
That is how users submit tickets?
Currently, yes. How does a user submit tickets in any system....
Web portal, email in, call in and have a tech put in on their behalf.
Other than not yet having email ingestion, is there another system you are thinking of?
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I guess Iām not finding the place users go to submit tickets?
Maybe I need to first add some users
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@fateknollogee said in Sodium-New feature-Helpdesk!:
I guess Iām not finding the place users go to submit tickets?
Maybe I need to first add some users
?LOL, yes, that is needed if you want users adding tickets directly rather than through a tech.
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@fateknollogee said in Sodium-New feature-Helpdesk!:
I guess Iām not finding the place users go to submit tickets?
Maybe I need to first add some users
?Currently there is only the one interface for tickets. We do absolutely acknowledge the need for a form of web portal though/email input. This is definitely high on the list of requirements for our ticketing system. We are revamping a good portion of that system though, so likely in that revamp we will be including the web portal as well.
I think it was mentioned somewhere else we are on boarding some developers currently so hopefully we can attack more things at once.
