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    Laser printer sometimes trips an APC and shuts off computer??

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    • MattSpellerM
      MattSpeller @jt1001001
      last edited by MattSpeller

      @jt1001001 said in Laser printer sometimes trips an APC and shuts off computer??:

      @MattSpeller Except my 'lectrical guy is, literally, "Mr. Sparky"

      I think I have one of his business cards

      https://thumb1.shutterstock.com/display_pic_with_logo/1212665/113053468/stock-vector-a-man-with-an-electric-shock-113053468.jpg

      1 Reply Last reply Reply Quote 2
      • JaredBuschJ
        JaredBusch
        last edited by

        The UPS is failing.

        As mentioned there is some other underlying power problem if a laser printer kicking on is causing a severe power voltage drop.

        But even still, the UPS is designed for this purpose and failing.

        Buy a new one.

        GreyG 1 Reply Last reply Reply Quote 2
        • GreyG
          Grey @JaredBusch
          last edited by

          @JaredBusch said in Laser printer sometimes trips an APC and shuts off computer??:

          The UPS is failing.

          As mentioned there is some other underlying power problem if a laser printer kicking on is causing a severe power voltage drop.

          But even still, the UPS is designed for this purpose and failing.

          Buy a new one.

          I bet you that the UPS is failing because of the recurring problems with the electrical. Basically, the APC is crappy and it was made to perform more work than it was willing to do so now it's just toast.

          JaredBuschJ 1 Reply Last reply Reply Quote 1
          • JaredBuschJ
            JaredBusch @Grey
            last edited by

            @Grey said in Laser printer sometimes trips an APC and shuts off computer??:

            @JaredBusch said in Laser printer sometimes trips an APC and shuts off computer??:

            The UPS is failing.

            As mentioned there is some other underlying power problem if a laser printer kicking on is causing a severe power voltage drop.

            But even still, the UPS is designed for this purpose and failing.

            Buy a new one.

            I bet you that the UPS is failing because of the recurring problems with the electrical. Basically, the APC is crappy and it was made to perform more work than it was willing to do so now it's just toast.

            Certainly the odds of one causing the other are high. And, as you stated before, APC are honestly low end crap.

            1 Reply Last reply Reply Quote 1
            • black3dynamiteB
              black3dynamite
              last edited by

              Sounds like an unbalanced load on your APC.

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @black3dynamite
                last edited by

                @black3dynamite said in Laser printer sometimes trips an APC and shuts off computer??:

                Sounds like an unbalanced load on your APC.

                No, there is no load on the APC causing this. also these low end units canont be "unbalanced" there is only the one bus.

                1 Reply Last reply Reply Quote 0
                • guyinpvG
                  guyinpv
                  last edited by

                  So let me get this strait. The typical APC batteries everybody gets at OfficeMax or Staples or whatever, are "crap".
                  I take it "crap" means they are not active? Or in other words, they can't handle brownouts? Or it's just not quick enough to switch over to battery?

                  Second, having an electrician install another outlet, I would assume, would accomplish nothing, as they are likely just going to run it off the same circuit anyway. Not like they are going to run a new circuit to one lonely office.

                  Third, what is a common non-crap battery to look at?

                  JaredBuschJ scottalanmillerS 4 Replies Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @guyinpv
                    last edited by

                    @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                    So let me get this strait. The typical APC batteries everybody gets at OfficeMax or Staples or whatever, are "crap".
                    I take it "crap" means they are not active? Or in other words, they can't handle brownouts? Or it's just not quick enough to switch over to battery?

                    Second, having an electrician install another outlet, I would assume, would accomplish nothing, as they are likely just going to run it off the same circuit anyway. Not like they are going to run a new circuit to one lonely office.

                    Third, what is a common non-crap battery to look at?

                    Basically, yes, they are low hanging cheap gear. They generally "work" but are certainly not the greatest gear in the world. They were better than a lot of other brands out there though. Today, I buy Eaton models for this size of hardware when given a choice.

                    An extra outlet would be a waste, you are correct. A new circuit would be the likely solution, but honestly, an electrician needs to look at your setup to be sure.

                    You could try it yourself by putting a volt meter on the line some place and watching it for a while as events happen, but likely this will just show you voltage drops, which we have already determined are happening simply from the description.

                    You also want to measure the amperage on the circuit back at the breaker.

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @guyinpv
                      last edited by

                      @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                      So let me get this strait. The typical APC batteries everybody gets at OfficeMax or Staples or whatever, are "crap".

                      Of course. That it's even available at a place like Staples hints at that. They only sell consumer gear. Outside of ink and cables at really high prices, all tech at those places is pretty much garbage.

                      We all do it, cheap APCs as glorified surge protectors under a desk. But it's not good gear. It's just what we can get cheaply around the corner.

                      Look at all of the other stuff that they sell, the desktops, laptops, monitors, printers, switches, routers and whatever are all crap in those places too.

                      1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @guyinpv
                        last edited by

                        @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                        Second, having an electrician install another outlet, I would assume, would accomplish nothing, as they are likely just going to run it off the same circuit anyway.

                        They only do what you tell them to do. Tell them you have a circuit issue and that you need another circuit and that's what they'll install.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @guyinpv
                          last edited by

                          @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                          I take it "crap" means they are not active? Or in other words, they can't handle brownouts? Or it's just not quick enough to switch over to battery?

                          That and they tend not to last long, the batteries die quickly, etc.

                          1 Reply Last reply Reply Quote 0
                          • dbeatoD
                            dbeato @Mike Davis
                            last edited by

                            @Mike-Davis said in Laser printer sometimes trips an APC and shuts off computer??:

                            When the printer tries to heat up the fuser from being in power save mode, it probably causes a voltage drop on that circuit.

                            It sounds like the battery in your UPS is shot or something. If it's more than 3 years old just replace it. If you have the PowerChute software (or what ever it is for your model) you can run a load test and see if the battery can carry the load.

                            ^This, usually happens all the time. I am going to disagree with some other comments about APC being just cheap, any other battery backup that is on 350 VA-1000VA will do the same when there is a printer plugged into the powersurge section of the battery backup. That is why all our printers are either plugged into a line conditioner or powersurge separated from a battery backup.

                            No matter if it is Eaton, APC, Cyberpower, Tripplite the result have been the same with multiple customers having the same issue when they decide to plug it to the battery backup surge portion.

                            JaredBuschJ 1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @dbeato
                              last edited by

                              @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                              @Mike-Davis said in Laser printer sometimes trips an APC and shuts off computer??:

                              When the printer tries to heat up the fuser from being in power save mode, it probably causes a voltage drop on that circuit.

                              It sounds like the battery in your UPS is shot or something. If it's more than 3 years old just replace it. If you have the PowerChute software (or what ever it is for your model) you can run a load test and see if the battery can carry the load.

                              ^This, usually happens all the time. I am going to disagree with some other comments about APC being just cheap, any other battery backup that is on 350 VA-1000VA will do the same when there is a printer plugged into the powersurge section of the battery backup. That is why all our printers are either plugged into a line conditioner or powersurge separated from a battery backup.

                              No matter if it is Eaton, APC, Cyberpower, Tripplite the result have been the same with multiple customers having the same issue when they decide to plug it to the battery backup surge portion.

                              Would you all stop fucking saying shit that is not damned true.

                              @guyinpv clearly stated IN THE FIRST POST, that the printer is not in the UPS.

                              dbeatoD 1 Reply Last reply Reply Quote 1
                              • dbeatoD
                                dbeato @JaredBusch
                                last edited by

                                @JaredBusch Still is on the freaking same circuit...

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @dbeato
                                  last edited by

                                  @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                  @JaredBusch Still is on the freaking same circuit...

                                  Yes, and that should have zero effect on a quality UPS.

                                  dbeatoD 1 Reply Last reply Reply Quote 1
                                  • dbeatoD
                                    dbeato @JaredBusch
                                    last edited by

                                    @JaredBusch So you are saying Eaton would be the solution correct? I am assuming you would not recommend a 750 VA from Eaton on this specific situation?

                                    JaredBuschJ 2 Replies Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @dbeato
                                      last edited by

                                      @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                      @JaredBusch So you are saying Eaton would be the solution correct? I am assuming you would not recommend a 750 VA from Eaton on this specific situation?

                                      I trust Eaton hardware over APC any day.

                                      But even a brand new APC unit would likely not have these problems here. They typicaly last a yearish before having issues.

                                      dbeatoD 1 Reply Last reply Reply Quote 2
                                      • JaredBuschJ
                                        JaredBusch @dbeato
                                        last edited by

                                        @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                        @JaredBusch So you are saying Eaton would be the solution correct? I am assuming you would not recommend a 750 VA from Eaton on this specific situation?

                                        But are you talking about this: http://powerquality.eaton.com/3S750.aspx?cx=3?

                                        I would never recommend it for anything.

                                        1 Reply Last reply Reply Quote 0
                                        • dbeatoD
                                          dbeato @JaredBusch
                                          last edited by

                                          @JaredBusch said in Laser printer sometimes trips an APC and shuts off computer??:

                                          would likely not have these problems here. They

                                          I am actually buying 35 Eaton battery backups this month so it is good to hear on that. I am replacing some APCs here.

                                          JaredBuschJ 1 Reply Last reply Reply Quote 1
                                          • JaredBuschJ
                                            JaredBusch @dbeato
                                            last edited by

                                            @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                            @JaredBusch said in Laser printer sometimes trips an APC and shuts off computer??:

                                            would likely not have these problems here. They

                                            I am actually buying 35 Eaton battery backups this month so it is good to hear on that. I am replacing some APCs here.

                                            I would only buy the 5S or better series.
                                            http://powerquality.eaton.com/Products-services/Backup-Power-UPS/5S.aspx?cx=3

                                            dbeatoD 1 Reply Last reply Reply Quote 2
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