ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Laser printer sometimes trips an APC and shuts off computer??

    IT Discussion
    15
    61
    8.6k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • GreyG
      Grey
      last edited by

      APC is like the generic brand of UPS equipment. They make money on volume, and it shows. Get some real UPS equipment!

      1 Reply Last reply Reply Quote 1
      • MattSpellerM
        MattSpeller @guyinpv
        last edited by

        @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

        Unfortunately, there are only like two wall sockets that everything has to run from. So there is an extension cord with multiple 3-prong plugs in it which then feeds the printer and the battery and another surge protector for other stuff like speakers and stapler and lamp, etc.

        Good lord

        There are these people who will come to your place of business and install more outlets. Elechickens or something. We call them sparky's but never to their face.

        jt1001001J 1 Reply Last reply Reply Quote 0
        • jt1001001J
          jt1001001 @MattSpeller
          last edited by

          @MattSpeller Except my 'lectrical guy is, literally, "Mr. Sparky"

          MattSpellerM 1 Reply Last reply Reply Quote 2
          • MattSpellerM
            MattSpeller @jt1001001
            last edited by MattSpeller

            @jt1001001 said in Laser printer sometimes trips an APC and shuts off computer??:

            @MattSpeller Except my 'lectrical guy is, literally, "Mr. Sparky"

            I think I have one of his business cards

            https://thumb1.shutterstock.com/display_pic_with_logo/1212665/113053468/stock-vector-a-man-with-an-electric-shock-113053468.jpg

            1 Reply Last reply Reply Quote 2
            • JaredBuschJ
              JaredBusch
              last edited by

              The UPS is failing.

              As mentioned there is some other underlying power problem if a laser printer kicking on is causing a severe power voltage drop.

              But even still, the UPS is designed for this purpose and failing.

              Buy a new one.

              GreyG 1 Reply Last reply Reply Quote 2
              • GreyG
                Grey @JaredBusch
                last edited by

                @JaredBusch said in Laser printer sometimes trips an APC and shuts off computer??:

                The UPS is failing.

                As mentioned there is some other underlying power problem if a laser printer kicking on is causing a severe power voltage drop.

                But even still, the UPS is designed for this purpose and failing.

                Buy a new one.

                I bet you that the UPS is failing because of the recurring problems with the electrical. Basically, the APC is crappy and it was made to perform more work than it was willing to do so now it's just toast.

                JaredBuschJ 1 Reply Last reply Reply Quote 1
                • JaredBuschJ
                  JaredBusch @Grey
                  last edited by

                  @Grey said in Laser printer sometimes trips an APC and shuts off computer??:

                  @JaredBusch said in Laser printer sometimes trips an APC and shuts off computer??:

                  The UPS is failing.

                  As mentioned there is some other underlying power problem if a laser printer kicking on is causing a severe power voltage drop.

                  But even still, the UPS is designed for this purpose and failing.

                  Buy a new one.

                  I bet you that the UPS is failing because of the recurring problems with the electrical. Basically, the APC is crappy and it was made to perform more work than it was willing to do so now it's just toast.

                  Certainly the odds of one causing the other are high. And, as you stated before, APC are honestly low end crap.

                  1 Reply Last reply Reply Quote 1
                  • black3dynamiteB
                    black3dynamite
                    last edited by

                    Sounds like an unbalanced load on your APC.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @black3dynamite
                      last edited by

                      @black3dynamite said in Laser printer sometimes trips an APC and shuts off computer??:

                      Sounds like an unbalanced load on your APC.

                      No, there is no load on the APC causing this. also these low end units canont be "unbalanced" there is only the one bus.

                      1 Reply Last reply Reply Quote 0
                      • guyinpvG
                        guyinpv
                        last edited by

                        So let me get this strait. The typical APC batteries everybody gets at OfficeMax or Staples or whatever, are "crap".
                        I take it "crap" means they are not active? Or in other words, they can't handle brownouts? Or it's just not quick enough to switch over to battery?

                        Second, having an electrician install another outlet, I would assume, would accomplish nothing, as they are likely just going to run it off the same circuit anyway. Not like they are going to run a new circuit to one lonely office.

                        Third, what is a common non-crap battery to look at?

                        JaredBuschJ scottalanmillerS 4 Replies Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @guyinpv
                          last edited by

                          @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                          So let me get this strait. The typical APC batteries everybody gets at OfficeMax or Staples or whatever, are "crap".
                          I take it "crap" means they are not active? Or in other words, they can't handle brownouts? Or it's just not quick enough to switch over to battery?

                          Second, having an electrician install another outlet, I would assume, would accomplish nothing, as they are likely just going to run it off the same circuit anyway. Not like they are going to run a new circuit to one lonely office.

                          Third, what is a common non-crap battery to look at?

                          Basically, yes, they are low hanging cheap gear. They generally "work" but are certainly not the greatest gear in the world. They were better than a lot of other brands out there though. Today, I buy Eaton models for this size of hardware when given a choice.

                          An extra outlet would be a waste, you are correct. A new circuit would be the likely solution, but honestly, an electrician needs to look at your setup to be sure.

                          You could try it yourself by putting a volt meter on the line some place and watching it for a while as events happen, but likely this will just show you voltage drops, which we have already determined are happening simply from the description.

                          You also want to measure the amperage on the circuit back at the breaker.

                          1 Reply Last reply Reply Quote 1
                          • scottalanmillerS
                            scottalanmiller @guyinpv
                            last edited by

                            @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                            So let me get this strait. The typical APC batteries everybody gets at OfficeMax or Staples or whatever, are "crap".

                            Of course. That it's even available at a place like Staples hints at that. They only sell consumer gear. Outside of ink and cables at really high prices, all tech at those places is pretty much garbage.

                            We all do it, cheap APCs as glorified surge protectors under a desk. But it's not good gear. It's just what we can get cheaply around the corner.

                            Look at all of the other stuff that they sell, the desktops, laptops, monitors, printers, switches, routers and whatever are all crap in those places too.

                            1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller @guyinpv
                              last edited by

                              @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                              Second, having an electrician install another outlet, I would assume, would accomplish nothing, as they are likely just going to run it off the same circuit anyway.

                              They only do what you tell them to do. Tell them you have a circuit issue and that you need another circuit and that's what they'll install.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @guyinpv
                                last edited by

                                @guyinpv said in Laser printer sometimes trips an APC and shuts off computer??:

                                I take it "crap" means they are not active? Or in other words, they can't handle brownouts? Or it's just not quick enough to switch over to battery?

                                That and they tend not to last long, the batteries die quickly, etc.

                                1 Reply Last reply Reply Quote 0
                                • dbeatoD
                                  dbeato @Mike Davis
                                  last edited by

                                  @Mike-Davis said in Laser printer sometimes trips an APC and shuts off computer??:

                                  When the printer tries to heat up the fuser from being in power save mode, it probably causes a voltage drop on that circuit.

                                  It sounds like the battery in your UPS is shot or something. If it's more than 3 years old just replace it. If you have the PowerChute software (or what ever it is for your model) you can run a load test and see if the battery can carry the load.

                                  ^This, usually happens all the time. I am going to disagree with some other comments about APC being just cheap, any other battery backup that is on 350 VA-1000VA will do the same when there is a printer plugged into the powersurge section of the battery backup. That is why all our printers are either plugged into a line conditioner or powersurge separated from a battery backup.

                                  No matter if it is Eaton, APC, Cyberpower, Tripplite the result have been the same with multiple customers having the same issue when they decide to plug it to the battery backup surge portion.

                                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @dbeato
                                    last edited by

                                    @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                    @Mike-Davis said in Laser printer sometimes trips an APC and shuts off computer??:

                                    When the printer tries to heat up the fuser from being in power save mode, it probably causes a voltage drop on that circuit.

                                    It sounds like the battery in your UPS is shot or something. If it's more than 3 years old just replace it. If you have the PowerChute software (or what ever it is for your model) you can run a load test and see if the battery can carry the load.

                                    ^This, usually happens all the time. I am going to disagree with some other comments about APC being just cheap, any other battery backup that is on 350 VA-1000VA will do the same when there is a printer plugged into the powersurge section of the battery backup. That is why all our printers are either plugged into a line conditioner or powersurge separated from a battery backup.

                                    No matter if it is Eaton, APC, Cyberpower, Tripplite the result have been the same with multiple customers having the same issue when they decide to plug it to the battery backup surge portion.

                                    Would you all stop fucking saying shit that is not damned true.

                                    @guyinpv clearly stated IN THE FIRST POST, that the printer is not in the UPS.

                                    dbeatoD 1 Reply Last reply Reply Quote 1
                                    • dbeatoD
                                      dbeato @JaredBusch
                                      last edited by

                                      @JaredBusch Still is on the freaking same circuit...

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @dbeato
                                        last edited by

                                        @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                        @JaredBusch Still is on the freaking same circuit...

                                        Yes, and that should have zero effect on a quality UPS.

                                        dbeatoD 1 Reply Last reply Reply Quote 1
                                        • dbeatoD
                                          dbeato @JaredBusch
                                          last edited by

                                          @JaredBusch So you are saying Eaton would be the solution correct? I am assuming you would not recommend a 750 VA from Eaton on this specific situation?

                                          JaredBuschJ 2 Replies Last reply Reply Quote 0
                                          • JaredBuschJ
                                            JaredBusch @dbeato
                                            last edited by

                                            @dbeato said in Laser printer sometimes trips an APC and shuts off computer??:

                                            @JaredBusch So you are saying Eaton would be the solution correct? I am assuming you would not recommend a 750 VA from Eaton on this specific situation?

                                            I trust Eaton hardware over APC any day.

                                            But even a brand new APC unit would likely not have these problems here. They typicaly last a yearish before having issues.

                                            dbeatoD 1 Reply Last reply Reply Quote 2
                                            • 1
                                            • 2
                                            • 3
                                            • 4
                                            • 1 / 4
                                            • First post
                                              Last post