Installing osTicket 1.10 on CentOS 7

IRJ

I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

scottalanmiller

@IRJ said in Installing osTicket 1.10 on CentOS 7:

I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

Whitelist or run through a relay or have it authenticate as a user on your email system.

IRJ

@scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

@IRJ said in Installing osTicket 1.10 on CentOS 7:

I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

Whitelist or run through a relay or have it authenticate as a user on your email system.

What are you using for a relay?

wirestyle22

This post is deleted!

ntozier

@wirestyle22 I would actually not recommend using the source from github. The devs do some stuff to package it up for the download section at osticket.com/download. What do they do? Honestly I've never asked. But the version displayed on any github downloaded version is never right.

wirestyle22

@ntozier said in Installing osTicket 1.10 on CentOS 7:

@wirestyle22 I would actually not recommend using the source from github. The devs do some stuff to package it up for the download section at osticket.com/download. What do they do? Honestly I've never asked. But the version displayed on any github downloaded version is never right.

so wget http://osticket.com/sites/default/files/download/osTicket-v1.10.zip ??

ntozier

@wirestyle22
Yeah that should work

wirestyle22

@ntozier said in Installing osTicket 1.10 on CentOS 7:

@wirestyle22
Yeah that should work

Thanks

scottalanmiller

@IRJ said in Installing osTicket 1.10 on CentOS 7:

@scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

@IRJ said in Installing osTicket 1.10 on CentOS 7:

I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

Whitelist or run through a relay or have it authenticate as a user on your email system.

What are you using for a relay?

We always use Postfix. Not because it is the best but because it is good, free and we've used it for nearly two decades.

AdamF

Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

scottalanmiller

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

The $5 tier works fine.

AdamF

@scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

The $5 tier works fine.

I think we can swing that.

StrongBad

Great to see osTicket getting traction.

AdamF

So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

AdamF

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

JaredBusch

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

AdamF

@JaredBusch said in Installing osTicket 1.10 on CentOS 7:

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

Awesome, I'll see if I can find it when I'm also back at my desk.

JaredBusch

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

@JaredBusch said in Installing osTicket 1.10 on CentOS 7:

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

@fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

Awesome, I'll see if I can find it when I'm also back at my desk.

Better example

https://mangolassi.it/topic/6905/setting-up-nginx-on-centos-7-as-a-reverse-proxy

AdamF

@JaredBusch Thanks!

AdamF

@JaredBusch

So in this case, I was able to get it working by issuing the following commands.

#Allow httpd process to make connection over the internet and send mail.
setsebool -P httpd_can_sendmail 1
setsebool -P httpd_can_network_connect 1
#Restart Apache
apachectl restart

By following these instructions: http://osticket.com/forum/discussion/77982/resolved-smtp-office365-issue

Still learning about SELINUX bit by bit.