@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
I don't see how useful this really is? Sure in a tiny company you might have everyone else's extension as a button/BLF on your phone, but normally you won't.
In theory, even a fair sized company has reception and physical phones with 120+ BLF keys. So that it comes up, very common. You only need 120 people that you could reasonably have to talk to (executives, sales, account managers), so that could easily be a company of over a thousand total and still have BLF for all reasonable use cases.
But even way smaller than that, we've got the call center using online switchboards and the BLF solution wouldn't work.
Sure, but you don't typically deploy sidecars to the whole company.
Of course. But in a typical org, it's only receptionists having the problem to begin with, or maybe a team manager.
For us, it's the customer service team (more or less a reception desk of sorts) seeing if techs are available. Or the sales manager seeing if sales team is available.
I feel we've drifted away from the original problem - that if a person has two or more lines on their phone, that if the person is on a secondary line, anyone calling them won't know it, and it will ring and interrupt them. The whole mentioning of BLFs and switchboards don't really help that situation, since most end users won't have either option for seeing the person's status they are calling.