Someone in the LinkedIn MAX RemoteManagement group had the answer I needed.
According to MS information on this website the correct way to call programs in the System32 folder is like this:
%windir%\Sysnative\name-of-file.exe, or for the Snipping Tool: %windir%\Sysnative\snippingtool.exe.
Once MAX RM pushed out the update to the client, it worked as expected.