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    Recent Best Controversial
    • RE: Skyetel defenses tripped

      @Dashrender said in Skyetel defenses tripped:

      I have to hand to it to @Skyetel - it's outside of Support hours but they got the notice of my post and came in and responded.

      Very awesome!

      I hope that at some point Skyetel can hire some people to be in the support desk 24/7 (even if from home) so there is less stress on @Skyetel.

      But for now I'll take the win in being part of MangoLassi!

      Thanks @Dashrender for the nice words :).

      FWIW - we do have on call 24/7, but only for emergency tickets from current customers. But I'm happy that I was able to get you setup!

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel defenses tripped

      @Dashrender said in Skyetel defenses tripped:

      @Skyetel said in Skyetel defenses tripped:

      @Dashrender said in Skyetel defenses tripped:

      @Skyetel There is no Support Button on this page.

      I just sent you the override code in a PM :).

      Fantastic.. thanks

      Any thoughts why it was tripped?

      I’ll PM you 🙂

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel defenses tripped

      @Dashrender said in Skyetel defenses tripped:

      fdfed10d-13ef-4edc-be07-447a04b6bdf7-image.png

      @Skyetel There is no Support Button on this page.

      I just sent you the override code in a PM :).

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: SIP Trunks and Directory Assistance

      @JasGot said in SIP Trunks and Directory Assistance:

      If you are moving your phone lines to a SIP provider, where do you turn for a directory assistance listing?

      I know there are services, but with ATT and Comcast (for example), they do it for you. How does it work with a SIP provider?

      Abandon all hope, ye who enter here.

      We tried offering this about a year ago and just gave up.

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Best SIP VoIP Softphone for macOS

      @scottalanmiller said in Best SIP VoIP Softphone for macOS:

      Got a couple of users on macOS that would like to set up a softphone on their desktops. In theory Linphone, Zoiper, X-Lite make macOS versions. Anyone have a reason to pick one or the other or have another option on macOS?

      I use Telephone on my laptop and like it. Its pretty sparse, but it works well and is efficient.

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel VOIP: what's you think?

      @JaredBusch said in Skyetel VOIP: what's you think?:

      As everyone should know, I first started using them in March. When I pour the number in. And I did and did not use that number for a month and honestly didn’t use the account at all. And then found out I had a bunch charges.

      Their response here to my topic as well as the subsequent responses to other topics, greatly encouraged me to look closer. I have since tested the service out and went ahead and ported all of the numbers for one client to their service.

      That was within the last few weeks, but so far the service is working awesome.

      Thanks @JaredBusch!

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Ad blockers Advice

      @Obsolesce said in Ad blockers Advice:

      @scottalanmiller said in Ad blockers Advice:

      @Skyetel said in Ad blockers Advice:

      What about something like:

      "We noticed you are using an Ad Blocker - We hate ads too - and don't worry, we don't have any on our portal. However, Ad Blockers can cause issues with our portal. Please whitelist us, there's no ads here :D"

      We try and keep notices like this friendly.

      You aren't running ads. So it might be better to say "Hey, we see you are running an ad blocker. Your Skyetel Portal is ad-free. Some ad blockers have been known to cause issues with the portal. Should you experience any issues, it is possible that your ad blocker may be interacting with some of the portal components."

      Looks good to me!

      I like this too

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Ad blockers Advice

      What about something like:

      "We noticed you are using an Ad Blocker - We hate ads too - and don't worry, we don't have any on our portal. However, Ad Blockers can cause issues with our portal. Please whitelist us, there's no ads here :D"

      We try and keep notices like this friendly.

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Ad blockers Advice

      Super helpful feedback guys!. I didn't realize how big of a deal a notice would be. We'll avoid that 🙂

      posted in IT Discussion
      SkyetelS
      Skyetel
    • Ad blockers Advice

      Hey All,

      I wanted to ask your opinion for something we are discussing internally.

      We are having a problem with users who have ad blockers in place with our portal. There are 3 principle problems:

      1. Recording Errors - our portal and sign up app are both javascript applications. This means when you log into our portal, the Javascript for our portal is downloaded into the cache of your browser and runs as a local application (this makes our app feel snappy). It then interacts with a remote PHP API. Right now, when a user gets an error in that javascript, we log it. However, when that error happens with users who are using ad blockers, we are unable to log it and so we cannot fix it.

      2. Unexpected Bugs - Users who have ad blockers in place may experience bugs that other users won't. This is because Ad Blockers are a little aggressive in what elements they are blocking. This is especially true of any attribute of our portal that has any form of analytics. For example - we use a lot of heat mapping to understand how big we should make buttons, how readable text is, etc. If we build an element that does not have a failback to support ad blockers, that button won't load.

      3. Non Reproducible Problems - this is probably the biggest issue we are having. When a user experiences a bug that we cannot reproduce, its excruciating for both our customer and our support department. Each ad blocker works differently, and have their own standards to work around. So while one element will work for one user, it may not work for the other simply because they have different ad blockers.

      Because of these three problems, we are considering creating a pop up that either asks users to disable their ad blockers or won't let them continue until they do. We don't want our users to be discouraged from using our portal obviously... but we're also not serving any ads either.

      I'm curious what you guys think. Should we create a warning? let users have a poor experience? force users to whitelist us?

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel enabling international calling

      Super helpful, Thanks!

      For those who are curious, our international rates and their corresponding tiers are here:
      https://files.skyetel.com/SkyetelHighCostPrices.xlsx

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel port in promo code

      @JaredBusch said in Skyetel port in promo code:

      @Skyetel submitting port requests!

      gods the paperwork...

      Ha - yea, tell me about it. You should see what we have to deal with behind the curtain. 😛

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel needs to get over 11 digit numbers

      @Skyetel said in Skyetel needs to get over 11 digit numbers:

      @JaredBusch said in Skyetel needs to get over 11 digit numbers:

      FFS I cannot do a damned thing in their system without issues with fucking 11 digit numbers..

      Today it was opening a support ticket.

      1. Yes, I intentionally did not put the 1 in there. I knew that it would probably bitch.
      2. Point 1 is not important though, as I do not have a DID that comes to me. That DID goes to an IVR. So I have to put an extension in there. But no, you can only ever use an 11 digit number on anything you ever do in the Skyetel portal.
      3. Aside form the extension issue, like my point about the tenant contact info, the contact info for the person they need to call need not be a US based person. Just because I am working with a US based carrier on a US based number does not mean that I have to buy a US based number for you to call me when I am in Tokyo or London or WTF ever.

      @Skyetel Have you all never thought about anything like this at all? Seriously?

      11e5f493-56c3-4a2a-ab4b-3e9b57ed2a4d-image.png

      Okay. You're right. We're over it.

      Now you can use 10 digits so long as the first digit does not start with 1 ❤

      ... and you can add extensions into the support ticket request form 😄

      Signups will do the same tomorrow.

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel needs to get over 11 digit numbers

      @JaredBusch said in Skyetel needs to get over 11 digit numbers:

      FFS I cannot do a damned thing in their system without issues with fucking 11 digit numbers..

      Today it was opening a support ticket.

      1. Yes, I intentionally did not put the 1 in there. I knew that it would probably bitch.
      2. Point 1 is not important though, as I do not have a DID that comes to me. That DID goes to an IVR. So I have to put an extension in there. But no, you can only ever use an 11 digit number on anything you ever do in the Skyetel portal.
      3. Aside form the extension issue, like my point about the tenant contact info, the contact info for the person they need to call need not be a US based person. Just because I am working with a US based carrier on a US based number does not mean that I have to buy a US based number for you to call me when I am in Tokyo or London or WTF ever.

      @Skyetel Have you all never thought about anything like this at all? Seriously?

      11e5f493-56c3-4a2a-ab4b-3e9b57ed2a4d-image.png

      Okay. You're right. We're over it.

      Now you can use 10 digits so long as the first digit does not start with 1 ❤

      ... and you can add extensions into the support ticket request form 😄

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: What is Skyetel going to do about SHAKEN STIR

      @Dashrender said in What is Skyetel going to do about SHAKEN STIR:

      Shaken/stir will definitely make moving harder.

      What about redundant carriers - now you'll have to have a way to register all of your numbers with all your outbound carriers?

      Yea - basically you'll have to register your outbound CID with every provider you end up using. Redundant or otherwise.

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: What is Skyetel going to do about SHAKEN STIR

      @JaredBusch said in What is Skyetel going to do about SHAKEN STIR:

      First, @Skyetel has a lot of identity verification built into the sign up process. So the odds of having people abuse their system is low.

      But, currently, I can send out what ever CID I want on my Skyetel trunk. This is good for me right now as I am migrating a site and I want to route my outbound calls before the numbers port in.

      But I have a feeling this will not pass muster with WTF ever the FCC or Congress eventual spew out. Current the proposal is call SHAKEN/STIR (https://www.fcc.gov/call-authentication).

      Mostly I am just curious. Nothing impacts me at the moment, but it most certainly could impact me, so it is always good to keep things like this in mind.

      I can go on the longest rant about the futility of STIR/SHAKEN, but I'll avoid that here. The bottom line is its going to take years to implement, and at best, only validate that the person calling you is indeed who they are saying they are. Blocking unwanted calls is completely and totally different from validating CID information (which is, on the whole, mostly accurate). I much prefer Apples approach: https://www.macworld.com/article/3405536/how-to-use-ios-13s-new-silence-unknown-callers-feature-to-fight-phone-spam.html

      My hope is that Apple/Google beat Congress to the punch and roll out a solution that just closes the door on this problem - they actually have the data that matters. That is - who the end user actually wants to accept calls from.

      To answer your question though - we have to wait till our PSTN interconnects implement it on their network before we can do it on ours. It requires a sort of chain of authenticity, and us sending a compliant call to a network that can't interpret it will result in failures. This will take some time - our outbound gateways use around 12 different networks, and each of those 12 have about 10 of their own. I would not be surprised if this takes 5 years - and I have no idea how it will work with Canadian carriers that are 10 years behind the technology of US carriers.

      There is a great deal of confusion around how to verify the caller ID - but my best guess is something like a test call will be placed to the number you provide, and if you approve it via some kind of pin, you'll be able to use that outbound CID with an associated approved CNAM. A lot will depend on the carrier delivering the call to the subscriber (Verizon Wireless, T-Mobile, etc) and what standards they want. (This is part why I don't like this - it gives way too much power to the last mile).

      We obviously plan on being compliant and implementing this as soon as a standard is settled - We hate spam calls as much as you do (hence our spam blocking feature). We'll announce much more details when we have them - but we're probably a year away at least.

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel tenant functionality

      @JaredBusch said in Skyetel tenant functionality:

      @Skyetel said in Skyetel tenant functionality:

      @JaredBusch said in Skyetel tenant functionality:

      ok @Skyetel I set this up and just made a call that should have had the X-Tenant SIP header applied.

      How do I validate this in the portal? I cannot see a way to do so.

      Call records show no detail. But it was this call.
      9347526b-d618-4a48-8776-744cd715562f-image.png

      We are adding this to the Tenant Management view soon. We needed more raw data so we can build it it safely. (We have to have at least a million records of anything before we start development on these kinds of features. Otherwise we risk building a solution that cannot scale). It will likely be something like "Calls tracked yesterday" and have a "Inbound" and "Outbound" view. So its coming - just needs some time 🙂

      What about a calls in the last 10 minutes or something for debugging?

      There is an inherent lag between the time the call completes and the time it is written in our DB due to the amount of volume we get. We have to queue the calls before writing them - so it wouldn't be as "real time" as we'd like it to be.

      I actually talked to our dev team about this, and they actually had already written a way to pull the last 8 hours for something just like this for the upcoming Tenant Portal (where Tenant Users can log in and see all of their assets themselves). So they're looking at a way to repurpose it for a debug; so it's going to be built once we have the resources freed up. 😄

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel tenant functionality

      @JaredBusch said in Skyetel tenant functionality:

      ok @Skyetel I set this up and just made a call that should have had the X-Tenant SIP header applied.

      How do I validate this in the portal? I cannot see a way to do so.

      Call records show no detail. But it was this call.
      9347526b-d618-4a48-8776-744cd715562f-image.png

      We are adding this to the Tenant Management view soon. We needed more raw data so we can build it it safely. (We have to have at least a million records of anything before we start development on these kinds of features. Otherwise we risk building a solution that cannot scale). It will likely be something like "Calls tracked yesterday" and have a "Inbound" and "Outbound" view. So its coming - just needs some time 🙂

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: Skyetel port in promo code

      How about I make this easy: Use 43717 for the promo code and any member of this forum will get free port ins for the next 30 days ❤

      posted in IT Discussion
      SkyetelS
      Skyetel
    • RE: FreePBX with Centurylink IQ SIP ...

      @scottalanmiller said in FreePBX with Centurylink IQ SIP ...:

      Awesome screen cap

      Awesome beard.

      posted in IT Discussion
      SkyetelS
      Skyetel
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