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    Office Pro Plus Crashing OS Updates

    Scheduled Pinned Locked Moved IT Discussion
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    • LakshmanaL
      Lakshmana
      last edited by

      Some laptops and Desktops connected in the domain has some issue in using the MS Office Pro Plus product.The update of the systems takes place every day ,When the update starts the Office gets crashed.The Ms Office 2013 needs to be installed any good suggestions?

      1 Reply Last reply Reply Quote 0
      • A
        Alex Sage
        last edited by

        Where did get the software from?

        1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller
          last edited by

          Is this the retail card, VL, Office 365?

          1 Reply Last reply Reply Quote 0
          • LakshmanaL
            Lakshmana
            last edited by

            Office Pro Plus is present and installed inside our office

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @Lakshmana
              last edited by

              @Lakshmana said:

              Office Pro Plus is present and installed inside our office

              There is no other way to use it. But that didn't answer our question from above. We knew that you had it installed, which method did you use to acquire it?

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              • LakshmanaL
                Lakshmana
                last edited by

                Shared Folder having the setup file and copied the file and installed to the system.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Lakshmana
                  last edited by

                  @Lakshmana said:

                  Shared Folder having the setup file and copied the file and installed to the system.

                  The question has three options, all laid out. You have to answer one of the three. No need for a description. The choices are:

                  A: Retail Card
                  B: Volume Licensing
                  😄 Office 365

                  Just answer A, B or C. That's an important part of moving forward with this discussion. All three are installed on premises. All three could be shared from a mapped drive.

                  LakshmanaL 1 Reply Last reply Reply Quote 3
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    We are not trying to be a pain here, but you are asking for help and, like nearly every thread that you have, you are avoiding answering the questions that we have. I'm aware that you do not understand why it is important that we understand your environment in order to answer your question, but the very fact that you are needing to ask the question means that you are not confident in what information is necessary to track down the problem.

                    Please do not avoid answering us if you want assistance. Every time we honestly try to help, you give a run around. We ask the same things over and over and you avoid answers. If you could just answer the questions that we ask, we can move forward with fixing the problem.

                    1 Reply Last reply Reply Quote 0
                    • LakshmanaL
                      Lakshmana @scottalanmiller
                      last edited by

                      @scottalanmiller Sorry the Microsoft Pro Plus is Volume Licensing.

                      A scottalanmillerS 2 Replies Last reply Reply Quote 1
                      • A
                        Alex Sage @Lakshmana
                        last edited by

                        @Lakshmana who did you buy it from? CDW?

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                        • scottalanmillerS
                          scottalanmiller @Lakshmana
                          last edited by

                          @Lakshmana said:

                          @scottalanmiller Sorry the Microsoft Pro Plus is Volume Licensing.

                          Thanks. What OS are you running it on? Are these all the same?

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