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    strange letters with received email on outlook 2007

    IT Discussion
    ms office ms office 2007 outlook outlook 2007
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    • IT-ADMINI
      IT-ADMIN
      last edited by

      the issue reside in outlook, but i cannot put my feet on it

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Maybe a needed font pack is missing for Outlook?

        1 Reply Last reply Reply Quote 0
        • IT-ADMINI
          IT-ADMIN
          last edited by

          the big issue here is that this problem doesn't happen all the time but sometimes, maybe 1 time in a week

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • IT-ADMINI
            IT-ADMIN
            last edited by

            the worst problem ever is the problem that occur only sometimes,

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            • IT-ADMINI
              IT-ADMIN
              last edited by

              because we cannot diagnosis the problem because it occur then vanish ....

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              • scottalanmillerS
                scottalanmiller @IT-ADMIN
                last edited by

                @IT-ADMIN said:

                the big issue here is that this problem doesn't happen all the time but sometimes, maybe 1 time in a week

                Okay, that is very weird.

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                • IT-ADMINI
                  IT-ADMIN
                  last edited by

                  where i can check in outlook ??is there any place in outlook to check in ??

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • iroalI
                    iroal
                    last edited by

                    Similar problem time ago.

                    Check Internet Explorer Version, try to update to the last one.

                    IT-ADMINI 1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @IT-ADMIN
                      last edited by

                      @IT-ADMIN said:

                      where i can check in outlook ??is there any place in outlook to check in ??

                      Are all system and Outlook patches applied?

                      1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        What OS is this Outlook 2007 running on?

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                        • IT-ADMINI
                          IT-ADMIN
                          last edited by

                          in windows 7,

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                          • IT-ADMINI
                            IT-ADMIN @iroal
                            last edited by

                            @iroal said:

                            Similar problem time ago.

                            Check Internet Explorer Version, try to update to the last one.

                            i will upgrade my IE8 to 11, and i will inform you whether the issue is still happening or nor

                            thank

                            1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Oh wow, that was way behind. Definitely updates were needed.

                              1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender
                                last edited by

                                Wow is right, that system is years old!

                                I'd do a virus scan on it while you're there, that thing has probably been vulnerable for years!

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                                • JaredBuschJ
                                  JaredBusch
                                  last edited by

                                  Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.

                                  I run into this often with file names when people in Japan send a document.

                                  The only solution I have it so retype the name or change my system base language.

                                  Here is how I have my desktop setup for example.

                                  img

                                  IT-ADMINI 1 Reply Last reply Reply Quote 0
                                  • B
                                    Brett at ioSafe Vendor @IT-ADMIN
                                    last edited by Brett at ioSafe

                                    @IT-ADMIN said:

                                    for example : X send email to A and B and C ....only A have this issue

                                    So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

                                    IT-ADMINI 1 Reply Last reply Reply Quote 0
                                    • IT-ADMINI
                                      IT-ADMIN @JaredBusch
                                      last edited by

                                      @JaredBusch said:

                                      Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.

                                      I run into this often with file names when people in Japan send a document.

                                      The only solution I have it so retype the name or change my system base language.

                                      Here is how I have my desktop setup for example.

                                      img

                                      i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • IT-ADMINI
                                        IT-ADMIN @Brett at ioSafe
                                        last edited by

                                        @Brett-at-ioSafe said:

                                        @IT-ADMIN said:

                                        for example : X send email to A and B and C ....only A have this issue

                                        So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

                                        all the users have kaspersky spam filtering add-in

                                        B 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @IT-ADMIN
                                          last edited by

                                          @IT-ADMIN said:

                                          i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                                          But what was the sender's system setting? That should not matter in an application such as Outlook, but it is always something I try to check once all the basic troubleshooting steps prove fruitless.

                                          IT-ADMINI 1 Reply Last reply Reply Quote 0
                                          • IT-ADMINI
                                            IT-ADMIN @JaredBusch
                                            last edited by

                                            @JaredBusch said:

                                            @IT-ADMIN said:

                                            i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                                            But what was the sender's system setting? That should not matter in an application such as Outlook, but it is always something I try to check once all the basic troubleshooting steps prove fruitless.

                                            yes you are right, i have to check that also, but if only the sender is someone who is from the users

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