pay attention to kaspersky, very very bad tech support
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the image will explain everything, nobody answer the client ticket, it looks like there is no technical support at all
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Dude, you are not the only one
http://www.complaintsboard.com/complaints/kaspersky-c273496.html
http://forum.kaspersky.com/index.php?s=db331c7f7f7687df09588b5e35beb3ce&showtopic=181529&pid=1447443&mode=threaded&start= - this one on THEIR forum hasn`t been answered.So, yeah, looks like if you need AV software with support - Kaspersky is not an option
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@original_anvil said:
So, yeah, looks like if you need AV software with support - Kaspersky is not an option
Support is a bit important with AV products.
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I have a faster response time with Avast Cloud for Business...
A little chat box in the bottom right, and I'm speaking to someone in moments, maybe 3 minutes...
All for free!
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@scottalanmiller said:
@original_anvil said:
So, yeah, looks like if you need AV software with support - Kaspersky is not an option
Support is a bit important with AV products.
No doubts here! Just trying to be polite, you know
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@IT-ADMIN As mentioned previously, post this on their twitter page, and see if that helps!
https://twitter.com/kaspersky you will get a broader audience, and i guess they will listen to you then!Also add https://twitter.com/e_kaspersky who is the Chairman and CEO of #Kaspersky Lab.
An example:
https://twitter.com/kaspersky/status/630771200944414720Not sure if that was solved but at least some one replied!
And this one could help too http://qz.com/437219/complaining-on-twitter-can-result-in-good-customer-service-if-you-do-it-right/
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@Ambarishrh said:
@IT-ADMIN As mentioned previously, post this on their twitter page, and see if that helps!
https://twitter.com/kaspersky you will get a broader audience, and i guess they will listen to you then!Also add https://twitter.com/e_kaspersky who is the Chairman and CEO of #Kaspersky Lab.
An example:
https://twitter.com/kaspersky/status/630771200944414720Not sure if that was solved but at least some one replied!
And this one could help too http://qz.com/437219/complaining-on-twitter-can-result-in-good-customer-service-if-you-do-it-right/
OK, so they don`t care completely:)
TBH I have no idea why they are ignoring people on their own forum - that thing is public as well.
