Adobe Flash 11.7 r700 crashing
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So I have an employee who received a few flash files from a customer, and every time she attempts to play the files, after maybe 30 seconds to a minute, Adobe Flash will crash.
Now I've already performed a complete reinstall of Flash on her system thinking it was just corrupted. But the issue persist.
Anyone have any idea what else might be the issue?
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No ideas?
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Have you tried the file on another computer? Maybe the file is bad.
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@Jason said:
@DustinB3403 said:
No ideas?
It's adobe flash. Also that's very outdated.
That that is what I thought as well, which is why I updated flash on the employees system. But if the flash version is dictated by the creating software there isn't much I can do...
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I agree with @Reid-Cooper. Have you tried it on another PC? It may not be the system. I have had companies send me PDF's that wouldn't open in Adobe Reader because they were made from a third party system. Could be a similar thing going on here.
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I opened the files just fine on my computer system.
So it has to be something local to her system.
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@DustinB3403 How did you perform the uninstall? Did you use the Control Panel, or the uninstall utility from Adobe?
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From the control panel, I saw something online about just clearing the internet history (which I hadn't thought about yesterday)
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@DustinB3403 said:
From the control panel, I saw something online about just clearing the internet history (which I hadn't thought about yesterday)
Maybe you did, but cleared your history and now can't remember
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@DustinB3403 said:
From the control panel, I saw something online about just clearing the internet history (which I hadn't thought about yesterday)
Try the link I provided and see if that helps. The Control Panel uninstall doesn't always remove everything.
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@ajurek Same issue, just attempted it with the Flash application crashing when launching the files from the users system.
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@DustinB3403 said:
@ajurek Same issue, just attempted it with the Flash application crashing when launching the files from the users system.
maybe update the video card driver?
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@Jason Possibly... she's out all of next week so I have time to figure out the issue.
But it's not a dedicated GPU, this is on a Lenovo T430 /duck
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@DustinB3403 said:
@ajurek Same issue, just attempted it with the Flash application crashing when launching the files from the users system.
What browser? Have you cleared the cache? Any addons/plugins/extensions loading in the browser? Have you tried to load the browser without addons/plugins/extensions?
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It's a flash executable file..
Not even using the browser....
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Windows 7 pro 64 bit
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@DustinB3403 said:
Windows 7 pro 64 bit
Back to the basic then. Did they ever play?
If the OS has been updated recently, maybe an update broken some functionalty. Remember Flash is dying (if not dead), so compatibility issues may start to pop up.
You can also try running msconfig and turn off all start up programs and restart. That will tell you if another application is causing the issue.
If not, then like @Jason said, it may be a drivers issue.
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So rather than farting around with the .exe the client sent I simply extracted the .swf files from the executables and have those.
They seem to work without issue.
Used this tool to extract with.
