Ticket System

[Carnival Boy]

Pretty much all my tickets are picture based. The Snipping Tool is far and away my favourite piece of software ever!! And my users have gotten to love it to.

So now, instead of a ticket like:

Dear Carnival Boy

I'm trying to post a purchase order but it says the dimensions used in Order PO00084 are invalid. What should I do?

Regards

Sue in Accounts
..........................................................................................

I get

Dear Carnival Boy

???

Sue in Accounts

[Deleted74295]

@Carnival-Boy

It depends how the ticket is received.

Most come through via email, so they are all delivered to a mailbox on 365 first, then forwarded to FreshDesk. This way I capture for certain that the request was or was not submitted with the original details and I capture the replies.

If they fill in a ticket via the web portal, that is a bit trickier.