Ticket System

coliver

I used ServiceDesk in the past for two users. I really liked it, very easy to use and fast. There were some little hiccups that I wasn't aware of (reply to email did some really funky things, at least on that setup).

Ambarishrh

@scottalanmiller said:

Spiceworks Hosted is free and easy. Zoho has a couple of options. Zoho also has ManageEngine which is free and hosted. ZenDesk is popular.

Just checked the website and found this hosted option. They say its free, any limitations that you know of?

scottalanmiller

@Ambarishrh said:

@scottalanmiller said:

Spiceworks Hosted is free and easy. Zoho has a couple of options. Zoho also has ManageEngine which is free and hosted. ZenDesk is popular.

Just checked the website and found this hosted option. They say its free, any limitations that you know of?

We mentioned several vendors there. Which one are you asking about?

Ambarishrh

@scottalanmiller I meant spiceworks hosted option

scottalanmiller

Ah ha. SW hosted works well but is super limited. We use it for some stuff.

scottalanmiller

No ticket merging, no editing of ticket details, basically no reports...

BRRABill

Thanks for the info here.

It is renewal time for the RMM, and was thinking of migrating off their platform to something hosted.

Free is always good.

ajurek

+1 for Spiceworks for me as well.

scottalanmiller

Comodo has something free for RMM. No experience with it, though.

BRRABill

Our RMM only works with expensive programs, unfortunately.

Jason

@BRRABill said:

Our RMM only works with expensive programs, unfortunately.

Huh?

BRRABill

@Jason said:

@BRRABill said:

Our RMM only works with expensive programs, unfortunately.

Huh?

We use N-Able for RMM and they have hooks into certain ticketing systems, but none of these ones mentioned.

Autotask, etc..

dafyre

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

BRRABill

@dafyre said:

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

Have you used ZOHO and ManageEngine?

dafyre

@BRRABill said:

@dafyre said:

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

Have you used ZOHO and ManageEngine?

No, I haven't tried them.

Jason

You could use DesktopCentral and ServiceDeskPlus from ManageEngine

BRRABill

I'm trying to decide between all the options in this thread.

Just looking for simple ticketing where I can throw info in, and have it in the cloud. And respond to the client if needed.

Kelly

I'm attempting to use Jira ServiceDesk. I'm having mixed success. I'm going to keep on with it for awhile since it is up and running, and I don't have the bandwidth available to evaluate something else. I'd probably be looking at a Linux based solution when I get to that point.

Rob Dunn

That OSTicket looks pretty good. Anyone tried that?

stacksofplates

@Rob-Dunn said:

That OSTicket looks pretty good. Anyone tried that?

I've used it before. It's not too bad. Fairly simple.

I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.