Cannot Control My Desktop from Center Kaspersky
-
@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN said:
@Ambarishrh said:
Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#
thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working
That suggests that this is not a product that you want to be paying for. I'd look at alternatives.
Webroot is here in the community, for example.
i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanksi
Can you get your money back? Sounds like they are not providing the support.
-
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN said:
@Ambarishrh said:
Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#
thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working
That suggests that this is not a product that you want to be paying for. I'd look at alternatives.
Webroot is here in the community, for example.
i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanksi
Can you get your money back? Sounds like they are not providing the support.
off course i can't, i already use the licenses for a period of time, but now i want to manage my workstations centrally
-
@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN said:
@Ambarishrh said:
Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#
thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working
That suggests that this is not a product that you want to be paying for. I'd look at alternatives.
Webroot is here in the community, for example.
i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanksi
Can you get your money back? Sounds like they are not providing the support.off course i can't, i already use the licenses for a period of time, but now i want to manage my workstations centrally
How long is that period of time? If they refuse support during the license period and you have a support agreement for the product you have not received the product that you bought, correct? Maybe you do not have support from them, in which case, there isn't much to be done but don't buy them again.
But if you paid for support and are not getting it, get your money back.
-
we had 2 year license, and only about 3 months remaining now,
the thing is i want to know whether managing my workstations from a central machine is possible or not before renewing the licenses,
the KSOS 3 was great and it offer this feature, the new version KSOS 4 has a web kaspersky center which is a very bad idea -
I see. At least your time with them is nearly up. Sounds like both technical and support issues. I've not used the Center product so can't say if what you want is possible. But it sounds like there are issues.
-
i found the solution
the solution is to downgrade to KSOS 3
what a bad software :(, old version are better than the new ones -
@IT-ADMIN said:
i found the solution
the solution is to downgrade to KSOS 3
what a bad software :(, old version are better than the new onesSo what other features are you losing when you downgrade?
-
actually i didn't use KSOS 4 for a long time to explore its new feature, i'm ok now with KSOS 3
but i wonder why they make the remote management as a web console, ??? it is a bad idea, let us suppose i lose internet connection in this case i cannot manage my workstations -
@IT-ADMIN is it really important to manage your desktops during the moments that you have lost Internet access? That's not a normal concern, do you feel that this affects you in some way? It's a reasonable thing to question, but I know no business that would find this to be a problem at all.
-
@IT-ADMIN said:
actually i didn't use KSOS 4 for a long time to explore its new feature, i'm ok now with KSOS 3
but i wonder why they make the remote management as a web console, ??? it is a bad idea, let us suppose i lose internet connection in this case i cannot manage my workstationsIf you can't manage your workstations because you have no internet... you have bigger problems, lol.
-
Unless having no Internet is a super regular thing, like you are offline for weeks at a time on a regular basis. If that is the case, using hosted products at all is pointless.
-
aside from that, even the idea to manage something private like workstations using the cloud is not a good idea
-
@IT-ADMIN said:
aside from that, even the idea to manage something private like workstations using the cloud is not a good idea
What? Why? What would be better?
-
Why would hosted management be anything but awesome? Running your own management platforms is generally just a waste of resources and limits you. Basically to be useful you have to build your own centrally hosted system just like the hosted service but then you do it not as well, with fewer resources, at higher cost and lower security.
What would be the reason to even consider non-cloud here? Other than if your Internet access is so bad that you are not really online at all.
-
the natural is using a LAN application not a web application
i mean doing the whole management locally without going outside the web -
@IT-ADMIN said:
the natural is using a LAN application not a web application
i mean doing the whole management locally without going outside the webNatural? It's legacy, certainly. What what is natural about it? What is positive about it?
-
you feel safe when you are doing something locally without going outside your coreprate network
-
is this feeling is wrong???
because whenever i'm doing something on the cloud i start have concern on security -
@IT-ADMIN said:
is this feeling is wrong???
because whenever i'm doing something on the cloud i start have concern on securityI most certainly do not. The only reason to feel safe locally is because you are practicing security through obscurity, and that is not security.
Well known reputable providers have security teams dedicated to ensuring their services are secure.
-
@IT-ADMIN said:
you feel safe when you are doing something locally without going outside your coreprate network
Exactly. Feeling safe is a bad emotion. Statistically you are less safe. Work from stats, logic and facts when possible, avoid emotions as a guiding means for determining security. If you understand all of the factors involved, you would not feel safe(er) doing this. Not that it is reckless, but being local doesn't make you safe or even safer. The more you take on yourself, the less safe you are likely to be.
This is related to the "airplane illusion." People are scared to fly even though it is safer than driving. It is a loss of control that they fear, not a loss of safety.
