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    Touchscreen Not Working on Acer Aspire 5600U

    Scheduled Pinned Locked Moved IT Discussion
    acerlaptotouchscreenwindows 8.1acer aspire 5600u
    19 Posts 8 Posters 5.8k Views
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    • IRJI
      IRJ
      last edited by

      0_1447951881424_keep-calm-and-reinstall-windows.png

      thanksajdotcomT 1 Reply Last reply Reply Quote 1
      • thanksajdotcomT
        thanksajdotcom @IRJ
        last edited by

        @IRJ said:

        0_1447951881424_keep-calm-and-reinstall-windows.png

        That's what this was. Bad HDD that was replaced and they used the Acer Recovery media to reinstall. Touchscreen hasn't worked since.

        1 Reply Last reply Reply Quote 1
        • thanksajdotcomT
          thanksajdotcom @brianlittlejohn
          last edited by

          @brianlittlejohn said:

          Try uninstalling the USBHost Drivers and reinstalling. I've seen issues with them when stuff wasnt detected before.

          Ok, I'll try that.

          1 Reply Last reply Reply Quote 0
          • IRJI
            IRJ
            last edited by

            Yikes, their recovery media didnt work

            DashrenderD 1 Reply Last reply Reply Quote 2
            • DashrenderD
              Dashrender @IRJ
              last edited by

              @IRJ said:

              Yikes, their recovery media didnt work

              woo woo woo.. what? the recovery media didn't work.. damn Acer..

              So there is nothing in the device manager indicating a missing driver, yet the screen doesn't work.. Are you sure the device has touch and the user isn't trying to pull a fast one?

              IRJI 1 Reply Last reply Reply Quote 3
              • IRJI
                IRJ @Dashrender
                last edited by

                @Dashrender said:

                @IRJ said:

                Yikes, their recovery media didnt work

                woo woo woo.. what? the recovery media didn't work.. damn Acer..

                So there is nothing in the device manager indicating a missing driver, yet the screen doesn't work.. Are you sure the device has touch and the user isn't trying to pull a fast one?

                Or perhaps touch screen stopped working before you got it

                1 Reply Last reply Reply Quote 0
                • MattSpellerM
                  MattSpeller
                  last edited by

                  Solution:

                  FG39BTa.gif

                  thanksajdotcomT 1 Reply Last reply Reply Quote 5
                  • thanksajdotcomT
                    thanksajdotcom
                    last edited by

                    Yeah, I'm going to do some more digging. I uninstalled all the USB host drivers, as suggested. @Dashrender, it's possible it's not a touchscreen. I brought the computer in a few days before leaving in September (it's been there that long). I'll double check.

                    J 1 Reply Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom @MattSpeller
                      last edited by

                      @MattSpeller said:

                      Solution:

                      FG39BTa.gif

                      It's an Acer. I agree.

                      1 Reply Last reply Reply Quote 0
                      • J
                        Jason Banned @art_of_shred
                        last edited by

                        @art_of_shred said:

                        Stop buying Acer products. They notoriously have driver compatibility/availability issues, in my experience. And their website is never any help.

                        I've never had good luck with them. But I did have an Acer S3 Ultrabook (was given it) many years ago. for being one of the first ultrabooks out with decent specs it was pretty good. The computer only lasted 1 year before the battery quit though, of course no manufacturers warranties covers batteries. Sadly Acer did not make the battery any more and there were no third party ones ever made so it went to the trash. My Current Dell e7450 Ultrabook is far far better.

                        1 Reply Last reply Reply Quote 0
                        • thanksajdotcomT
                          thanksajdotcom
                          last edited by

                          The only good Acer machines I ever saw were the netbooks. Those things were just awesome!

                          J 1 Reply Last reply Reply Quote 0
                          • J
                            Jason Banned @thanksajdotcom
                            last edited by

                            @thanksajdotcom said:

                            Yeah, I'm going to do some more digging. I uninstalled all the USB host drivers, as suggested. @Dashrender, it's possible it's not a touchscreen. I brought the computer in a few days before leaving in September (it's been there that long). I'll double check.

                            If it's not showing up on USB (which would show in Device manager) and it's not on a COM Port then it's most likely not a Touchscreen.

                            1 Reply Last reply Reply Quote 0
                            • J
                              Jason Banned @thanksajdotcom
                              last edited by

                              @thanksajdotcom said:

                              The only good Acer machines I ever saw were the netbooks. Those things were just awesome!

                              Their monitors can be 'ok' but not great. Granted Acer doesn't really make them. Neither does anyone else make their own monitors for the most part.

                              1 Reply Last reply Reply Quote 0
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