FreePBX - embedded queues, ring groups

Dashrender

Just so I understand this, if I setup a Ring Group to all ring, and there are no answer after my set Agent TimeOut, the Queue will pull the call back?

JaredBusch

Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.

coliver

@JaredBusch said:

Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.

Ok, so the Ring group never actually answers the call, unless someone picks up. That is good to know.

scottalanmiller

Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.

Dashrender

@scottalanmiller said:

Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.

Thanks - I only used it because I've seen it used other places.

scottalanmiller

@Dashrender said:

Thanks - I only used it because I've seen it used other places.

Might be used some places I haven't seen. But in case someone is searching, they would search on FreePBX, not FPBX, I assume. Just in case others are looking for information later.

NetworkNerd

@scottalanmiller said:

@Dashrender said:

Thanks - I only used it because I've seen it used other places.

Might be used some places I haven't seen. But in case someone is searching, they would search on FreePBX, not FPBX, I assume. Just in case others are looking for information later.

I can just picture someone saying "I can't get FPBX to work with my OBFN using a VM on ESXi running on OBR10 local disk." And it makes me chuckle a little.