Got tired of waiting for someone to update their subcategories plugin. for Helpdesk V2...
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...so, I wrote my own!
The major benefit? Building your menu structure is dead easy compared to before. It's all XML based. You can report on your data. Since I am storing the menu selections in generic-named fields, you can imagine how much easier reporting would be compared to having a category called 'Software,' then another attribute called 'Microsoft Office,' etc. Waaay easier, IMHO.
It supports your existing categories too!
In the app:
In the new ticket form:
In the user portal:
Check it out and let me know how it works out for you - - - I need feedback! @Bill-Kindle has tried it, so should you!
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Excellent work!
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@scottalanmiller Thanks!
I know you had responded in the other thread too..., so double-thanks!
I wanted to plug (pun intended) my stuff so I can get some feedback - and, I'm kinda proud of the thing...
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That's tops! I have categories set up as "Software - xxx" and "Hardware - xxx". Yay for awespme plugins!
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Very cool stuff, I must say. Good work.
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I've been using this plugin for a week and it's very stable. Doesn't take much to customize either.
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If I used SW helpdesk I would try this!
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Ditto.
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I also raise my hand to that motion...
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Thanks everyone! I don't have the best javascript chops, but I can hack it to get it to work.
On a side note regarding Javascript, does anyone have any good resources for coding styles/best practices?
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What about the book "JavaScript the Good Parts"
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Going to try adding this tomorrow
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@Rob-Dunn Awesome! Thanks!
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Looks really cool Rob. I'll have to check it out.
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Love that portal - I'm also in the same boat - don't use SpiceWorks helpdesk any longer.
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@scottalanmiller said:
What about the book "JavaScript the Good Parts"
I also recommend this book to everyone I can.
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By the way - the latest update adds subcategories to custom forms!
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@Rob-Dunn said:
By the way - the latest update adds subcategories to custom forms!
You just don't know when to quit, do you?!
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I use this plugin on SW too. It is great!
