Occasional Call failure report from Vitelity on Hosted PBX
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@thanksaj said:
I also want to clarify: when you say call failure, failure to dial or call drops in the middle?
I think what was meant is call failure for an inbound call made to one of their DIDs.
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@NetworkNerd said:
@thanksaj said:
I also want to clarify: when you say call failure, failure to dial or call drops in the middle?
I think what was meant is call failure for an inbound call made to one of their DIDs.
So it is someone else calling the client and the number doesn't work?
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@thanksaj Correct. Then Vitelity sends the call failure notification because they could not forward the call.
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@FiyaFly said:
@thanksaj Correct. Then Vitelity sends the call failure notification because they could not forward the call.
This sounds like a Vitelity issue. Doesn't sound like an issue with the PBX.
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Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.
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@FiyaFly said:
Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.
Everything about this screams "hiccup in Vitelity" but of course, they'll pass it off as a PBX problem unless you can prove definitively otherwise.
