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    new laptop keeps bringing down our network

    Scheduled Pinned Locked Moved IT Discussion
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    • DominicaD
      Dominica
      last edited by

      Every device in the house goes offline, sometimes just until a page loads, sometimes until I shut the laptop down.

      1 Reply Last reply Reply Quote 0
      • thanksajdotcomT
        thanksajdotcom
        last edited by

        Sounds like you have some malware on there. It sounds like something is running in the background that you don't know about.

        IRJI 1 Reply Last reply Reply Quote 0
        • IRJI
          IRJ
          last edited by

          Does it happen when you try to access local resources or only sites outside your router?

          1 Reply Last reply Reply Quote 0
          • IRJI
            IRJ @thanksajdotcom
            last edited by

            @ajstringham said:

            Sounds like you have some malware on there. It sounds like something is running in the background that you don't know about.

            I was going to say run a malware scan

            1 Reply Last reply Reply Quote 0
            • ?
              A Former User @Dominica
              last edited by

              @Dominica said:

              My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

              @scottalanmiller shame on you scott

              IRJI 1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ @A Former User
                last edited by

                @Hubtech said:

                @Dominica said:

                My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                @scottalanmiller shame on you scott

                Don't you see? This is related to the technical question post 😉

                ? 1 Reply Last reply Reply Quote 0
                • thanksajdotcomT
                  thanksajdotcom
                  last edited by

                  @Dominica what AV are you running? I better not hear MSE or Defender...

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                  • ?
                    A Former User @IRJ
                    last edited by

                    @IRJ said:

                    @Hubtech said:

                    @Dominica said:

                    My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                    @scottalanmiller shame on you scott

                    Don't you see? This is related to the technical question post 😉

                    oh i know

                    1 Reply Last reply Reply Quote 0
                    • DominicaD
                      Dominica
                      last edited by

                      Oh whatever, AJ. MSE and Defender are fine.

                      I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

                      IRJI thanksajdotcomT 2 Replies Last reply Reply Quote 0
                      • IRJI
                        IRJ @Dominica
                        last edited by

                        @Dominica said:

                        Oh whatever, AJ. MSE and Defender are fine.

                        I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

                        He's probably gonna try to sell you McAfee

                        JoyJ thanksajdotcomT 2 Replies Last reply Reply Quote 5
                        • ?
                          A Former User
                          last edited by

                          what nic is in the laptop? i've had problems with ralink cards lately

                          ? 1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User @A Former User
                            last edited by

                            @Hubtech said:

                            what nic is in the laptop? i've had problems with ralink cards lately

                            also what is your wifi security encryption? WEP? WPA2?

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                            • DominicaD
                              Dominica
                              last edited by

                              it's a Realtek RTL8723BE 802.11 b/g/n

                              and WPA2

                              ? 1 Reply Last reply Reply Quote 0
                              • ?
                                A Former User @Dominica
                                last edited by

                                @Dominica said:

                                it's a Realtek RTL8723BE 802.11 b/g/n

                                and WPA2

                                and you guys have a ubiquiti AP right? what band is it running on? try limiting it to B or G or N and see if anything changes.

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                                • DominicaD
                                  Dominica
                                  last edited by

                                  Yes, Ubiquiti. I'm not sure of the passwords and such, so going to have to wait until Scott gets home for that.

                                  Malware scan came up clean.

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                                  • ?
                                    A Former User
                                    last edited by

                                    it's not gonna be malware IMO. do you guys use dhcp or static ip addresses on your devices? could be some sort of weird ip conflict as well.

                                    1 Reply Last reply Reply Quote 0
                                    • DominicaD
                                      Dominica
                                      last edited by

                                      I'm pretty sure everything is DHCP, although now I'm wondering about the Netgear toaster. It's most noticeable when the kids are streaming something on the WiiU and I click on a link on my laptop and bam, there goes everybody's connection. I don't think anything but the toaster is using anything but WiFi at the moment.

                                      1 Reply Last reply Reply Quote 0
                                      • ?
                                        A Former User
                                        last edited by

                                        what brings the connections back online?

                                        1 Reply Last reply Reply Quote 1
                                        • JoyJ
                                          Joy @IRJ
                                          last edited by

                                          @IRJ said:

                                          He's probably gonna try to sell you McAfee

                                          Sorry to interrupt guys this really makes me laugh.
                                          Peace A.J.

                                          1 Reply Last reply Reply Quote 0
                                          • DominicaD
                                            Dominica
                                            last edited by

                                            Everything comes back online when the page finishes loading, or when I shut my laptop down, which I do when I've waited a bit and everything is still down.

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