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    Remote VoIP Phone Unifi Network

    Scheduled Pinned Locked Moved IT Discussion
    unififreepbx 14
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    • scottalanmillerS
      scottalanmiller @syko24
      last edited by

      @syko24 said in Remote VoIP Phone Unifi Network:

      @scottalanmiller said in Remote VoIP Phone Unifi Network:

      Have you considered putting a VPN between the sites? That will remove the NAT completely.

      @scottalanmiller - Agreed, especially if you have unifi at both sites it should be quick and easy (assuming they are on the same controller).

      Exactly, that's what I was thinking.

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      • NashBrydgesN
        NashBrydges @scottalanmiller
        last edited by

        @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

        NashBrydgesN JaredBuschJ 2 Replies Last reply Reply Quote 0
        • NashBrydgesN
          NashBrydges @syko24
          last edited by

          @syko24 Yealink T57W

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          • JaredBuschJ
            JaredBusch @NashBrydges
            last edited by

            @NashBrydges said in Remote VoIP Phone Unifi Network:

            I've added the remote IP to the "networks" tab on FreePBX

            My brain just caught up.

            Remove this. It is not a "local" network because it is going through NAT.

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            • NashBrydgesN
              NashBrydges @NashBrydges
              last edited by

              @NashBrydges said in Remote VoIP Phone Unifi Network:

              @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

              I shoudl clarify that I don't want a site to site VPN. The only acceptable VPN solution would be the device VPN.

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              • JaredBuschJ
                JaredBusch @NashBrydges
                last edited by

                @NashBrydges said in Remote VoIP Phone Unifi Network:

                @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

                The phones have nothing to do with a site to site VPN between two routers.

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                • JaredBuschJ
                  JaredBusch
                  last edited by JaredBusch

                  Also go into the Asterisk SIP Settings and ensure that NAT is enabled for chan_sip if you are using it.
                  bf9783ac-78ad-48b9-81e3-b73b148fd0d1-image.png

                  NashBrydgesN 1 Reply Last reply Reply Quote 0
                  • NashBrydgesN
                    NashBrydges @JaredBusch
                    last edited by

                    @JaredBusch Yep, already set to that.

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                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      And if the extensions are chan_sip, make sure the NAT is enabled there also.

                      195d86ce-b19f-4f6c-aa35-8a72b7762bc9-image.png

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                      • syko24S
                        syko24
                        last edited by

                        @NashBrydges - Silly question but is the handset plugged into the correct jack on the back of the phone? I can't remember if the handset and headset ports are similar on the T57W.

                        NashBrydgesN 1 Reply Last reply Reply Quote 0
                        • syko24S
                          syko24
                          last edited by

                          @NashBrydges - just a couple other thoughts:

                          Do either locations have a double nat?

                          Who are the ISPs? Maybe something with the ISP provided hardware?

                          NashBrydgesN 1 Reply Last reply Reply Quote 0
                          • NashBrydgesN
                            NashBrydges @syko24
                            last edited by

                            @syko24 said in Remote VoIP Phone Unifi Network:

                            @NashBrydges - Silly question but is the handset plugged into the correct jack on the back of the phone? I can't remember if the handset and headset ports are similar on the T57W.

                            Yeah, the connections are good.

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                            • NashBrydgesN
                              NashBrydges @syko24
                              last edited by

                              @syko24 said in Remote VoIP Phone Unifi Network:

                              @NashBrydges - just a couple other thoughts:

                              Do either locations have a double nat?

                              Who are the ISPs? Maybe something with the ISP provided hardware?

                              Both locations use the same ISP and no double NAT either.

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                              • DashrenderD
                                Dashrender
                                last edited by

                                willing to post pictures of your firewall configs?

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                                • J
                                  JasGot
                                  last edited by

                                  What are your routers? Ubiquiti?

                                  Can you disable SIP ALG on them? (sometimes called SIP transformation on other routers)

                                  DashrenderD 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @JasGot
                                    last edited by Dashrender

                                    @JasGot said in Remote VoIP Phone Unifi Network:

                                    What are your routers? Ubiquiti?

                                    Can you disable SIP ALG on them? (sometimes called SIP transformation on other routers)

                                    He mentioned CONNTRACK - I know that's on USGs.. not sure if it's called that on ER's?

                                    OK the ER does have CONNTRACK.
                                    https://community.ui.com/questions/EdgeRouter-Infinity-conntrack-tuning/efc51d58-8464-41f5-b10e-f7d0fb10968b

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @Dashrender
                                      last edited by

                                      @Dashrender said in Remote VoIP Phone Unifi Network:

                                      @JasGot said in Remote VoIP Phone Unifi Network:

                                      What are your routers? Ubiquiti?

                                      Can you disable SIP ALG on them? (sometimes called SIP transformation on other routers)

                                      He mentioned CONNTRACK - I know that's on USGs.. not sure if it's called that on ER's?

                                      OK the ER does have CONNTRACK.
                                      https://community.ui.com/questions/EdgeRouter-Infinity-conntrack-tuning/efc51d58-8464-41f5-b10e-f7d0fb10968b

                                      All routers have a conntrack table..

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