MSP Helpdesk Options
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@scottalanmiller said in MSP Helpdesk Options:
Why are tickets the thing that are so hard to get right?
Sounds like you're starting a new company
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@360col Man I love Zendesk.
I'll admit though to hating it in the beginning.
I was so used to Spiceworks and all the # commands, switching over to different # commands drove me nuts!But yeah, now I'd never go back.
My current org uses ServiceNow, which has the worst UI I have ever seen. There's just too many damned options, so confusing. Though I believe it's customizable, but I'm not sure.
No longer am I running the show, which is a huge relief. Four years of stress added triple that to my age lol.
(New state, new job, yay!) -
@wirestyle22 said in MSP Helpdesk Options:
@scottalanmiller said in MSP Helpdesk Options:
Why are tickets the thing that are so hard to get right?
Sounds like you're starting a new company
No, just helping to refresh one.
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@kamidon said in MSP Helpdesk Options:
My current org uses ServiceNow, which has the worst UI I have ever seen.
OMG yeah.
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@kamidon said in MSP Helpdesk Options:
I was so used to Spiceworks and all the # commands,
We have our largest ticket pool still on that and it is surprisingly good. It really is amazing how few ticket systems really compete with it.
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@scottalanmiller said in MSP Helpdesk Options:
@kamidon said in MSP Helpdesk Options:
I was so used to Spiceworks and all the # commands,
We have our largest ticket pool still on that and it is surprisingly good. It really is amazing how few ticket systems really compete with it.
Right?
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@kamidon said in MSP Helpdesk Options:
@scottalanmiller said in MSP Helpdesk Options:
@kamidon said in MSP Helpdesk Options:
I was so used to Spiceworks and all the # commands,
We have our largest ticket pool still on that and it is surprisingly good. It really is amazing how few ticket systems really compete with it.
Right?
But so much wasted screen real estate. Amazing that someone doesn't make something really similar, but without wasting all of that space! So easy to just fix that. Plus build on new tech and get all kinds of performance advantages, too.
Some open source project could do an amazing job with that really easily.
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@360col said in MSP Helpdesk Options:
Currently using FreshDesk for Internal support and hating it.
We are trialing that right now. @valentina and @mary signed up for it.
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Did someone ever test out Zammad or was there something to disqualify it? I remember it looked interesting.
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@scottalanmiller said in MSP Helpdesk Options:
Some open source project could do an amazing job with that really easily.
I've thought of creating an open source library for ticketing features, since at work we want to replace the email client we created and built in to the software with a ticketing system, but it's unlikely I get time to work on that during business hours.
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@flaxking said in MSP Helpdesk Options:
@scottalanmiller said in MSP Helpdesk Options:
Some open source project could do an amazing job with that really easily.
I've thought of creating an open source library for ticketing features, since at work we want to replace the email client we created and built in to the software with a ticketing system, but it's unlikely I get time to work on that during business hours.
Sounds like a good idea for an open source project, lol.
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@flaxking said in MSP Helpdesk Options:
Did someone ever test out Zammad or was there something to disqualify it? I remember it looked interesting.
oh yeah... no we didn't
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I'll toss GLPI into the ring. It's FOSS and you can tweak it as much or as little as you want.
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@notverypunny said in MSP Helpdesk Options:
I'll toss GLPI into the ring. It's FOSS and you can tweak it as much or as little as you want.
I used that one a long time ago, and it seemed good at the time.
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It's truly mind blowing how many ticketing systems are out there in the wild.
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@IRJ said in MSP Helpdesk Options:
It's truly mind blowing how many ticketing systems are out there in the wild.
It's true, and how many are SO BAD.
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@scottalanmiller said in MSP Helpdesk Options:
@IRJ said in MSP Helpdesk Options:
It's truly mind blowing how many ticketing systems are out there in the wild.
It's true, and how many are SO BAD.
I'm no rockstar developer, but I'd be willing to help build one.
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@nadnerB said in MSP Helpdesk Options:
For us, FreshService came out on top as it's the only one that didn't trip any deal breakers.
We are testing it, but so far, finding it very slow and cumbersome. Doesn't even open sometimes. Better than what we are using, yes, but good, no.
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@flaxking said in MSP Helpdesk Options:
Zammad
Anyone tried this? Looking at the screen shots and it looks useless. LOL I can't tell where you ever see ticket lists or details. They show a lot of things that don't matter, but never show actually using the system.
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Seems like the only way to be completely satisfied with a ticket system is if you build your own.
