Comparing MeshCentral 2 to ScreenConnect
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@notverypunny : As you've apparently tested this, does this bypass the need for admin credentials for the user?
Remote support isn't very useful if you have to provide them the domain admin info to run the support tool
Also, for @scottalanmiller : How does copy/paste of text and files work? The same as it does in SC?
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@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@notverypunny : As you've apparently tested this, does this bypass the need for admin credentials for the user?
Remote support isn't very useful if you have to provide them the domain admin info to run the support tool
No tool gets around that. That's what the agent based installs are for.
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@scottalanmiller : A standard support session with SC does not prompt for admin creds as is why I was wondering if the "1 time connection" option worked the same.
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@manxam said in Comparing MeshCentral 2 to ScreenConnect:
Also, for @scottalanmiller : How does copy/paste of text and files work? The same as it does in SC?
Has simple, direct file transfers. Super easy to use. Just got the file transfer tab and voila.
Copy / paste does not work that I can figure out.
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@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller : A standard support session with SC does not prompt for admin creds as is why I was wondering if the "1 time connection" option worked the same.
It does not, but it also doesn't give you admin privileges.
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@manxam good question, I can't recall for certain but expect that elevated access might be necessary. That being said, there are options when generating / downloading the windows agent that I can't exactly recall but were along the lines of "unattended & interactive", interactive only or unattended only. Maybe the interactive only option provides a limited feature set but only requires user access?
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@notverypunny : thanks for the info. I'll spin up an installation and give it a shot and let you guys know!
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@notverypunny said in Comparing MeshCentral 2 to ScreenConnect:
@manxam good question, I can't recall for certain but expect that elevated access might be necessary. That being said, there are options when generating / downloading the windows agent that I can't exactly recall but were along the lines of "unattended & interactive", interactive only or unattended only. Maybe the interactive only option provides a limited feature set but only requires user access?
Just tested the "Connect" button and it works beautifully.
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Three new updates released today. We are on "w" now. Updated from s to t yesterday. u, v, and w all came out so far today. We now have great screen selection, so the biggest draw back vs. ScreenConnect has now been solved.
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Men, I better jump on the train before I get left at the station!
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Remote Printing
ScreenConnect has a remote printing feature. Not everyone finds this feature necessary. It can be a little annoying at times when you go to print and have a crazy amount of printers to choose from. However, a lot of our remote users need this feature.
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@syko24 said in Comparing MeshCentral 2 to ScreenConnect:
Remote Printing
ScreenConnect has a remote printing feature. Not everyone finds this feature necessary. It can be a little annoying at times when you go to print and have a crazy amount of printers to choose from. However, a lot of our remote users need this feature.
Is this because you are using SC as a sort of VDI tool, rather than as a support mechanism? That's a neat feature, but not one I was even aware that we had
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@FATeknollogee said in Comparing MeshCentral 2 to ScreenConnect:
Men, I better jump on the train before I get left at the station!
I think the more that we talk about it, the faster that they update it! Ha.
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We've started the long process of moving from ScreenConnect to MeshCentral. We will run them side by side for a long time, as they work fine in tandem. But out game plan is to get our production migrated as "quickly as reasonable" and then move our SC hosting from costly production to the lab and keep it purely as a "backup" system until such time as we are forced to retire it based on licensing. It'll just age out till then.
But my guess is that it will take about a month and from the looks of it, we will just be moved over to MC and won't sign into SC for a very, very long time and mostly just forget about it.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@syko24 said in Comparing MeshCentral 2 to ScreenConnect:
Remote Printing
ScreenConnect has a remote printing feature. Not everyone finds this feature necessary. It can be a little annoying at times when you go to print and have a crazy amount of printers to choose from. However, a lot of our remote users need this feature.
Is this because you are using SC as a sort of VDI tool, rather than as a support mechanism? That's a neat feature, but not one I was even aware that we had
Correct. Some employees, accountants, work remotely by connecting to their desktop in the office. Remote printing is a must for them. For me I keep a handful of clients on ScreenConnect for quick access.
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@syko24 said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@syko24 said in Comparing MeshCentral 2 to ScreenConnect:
Remote Printing
ScreenConnect has a remote printing feature. Not everyone finds this feature necessary. It can be a little annoying at times when you go to print and have a crazy amount of printers to choose from. However, a lot of our remote users need this feature.
Is this because you are using SC as a sort of VDI tool, rather than as a support mechanism? That's a neat feature, but not one I was even aware that we had
Correct. Some employees, accountants, work remotely by connecting to their desktop in the office. Remote printing is a must for them. For me I keep a handful of clients on ScreenConnect for quick access.
Yeah, very different workload. SC is definitely better, IMHO, for that. Way more like a VDI system. MC feels more like a support mechanism.
Obviously those are "look and feel" things, not technical functionality. But I think you know what I mean.
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@scottalanmiller That was fast...getting rid of SC like a bad habit!
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For remote users, SC's "pop out dedicated screen" stuff is perfect. But for support techs, it's not necessary. MC's lightning fast in browser system is better, at least for me, doing support tasks. Doesn't look as "pretty", but is faster and more functional for getting support tasks done.
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@FATeknollogee said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller That was fast...getting rid of SC like a bad habit!
Our license was approaching renewal and we've been essentially searching for MeshCentral for two years. We've talked to other vendors in the last few months and just could not find that magic solution to make replacing SC really make sense. SplashTop was the most likely contender, mostly because we know the CTO.
But MC is dead on what we need in nearly every way. It's exactly what I want my tool to be like, with exactly the licensing that I want. It's the open source product that we kept saying "why has no one made this yet?" And finally they did!
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I think that SC, if we work out the licensing, costs us ~$19/tech/mo. That's a sizeable tooling cost.
MC appears to work out to around ~$1/tech/mo.
Now that is just licensing and hosting costs, not support. No idea what SC and MC support costs are, but so far, MC uses a lot less than SC from what I can tell. Not that SC uses much, but I've worked on it for other companies and have seen it blossom into a world of support problems. MC might do that too, of course, but SC's issues were caused by whole categories of things that MC doesn't have. Unlike SC which requires code, licensing and other management, MC is self updating and has no licensing to maintain.
