Fedora with ScreenConnect

[scottalanmiller]

@wrx7m said in Fedora with ScreenConnect:

There is also this link - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Connect_to_a_headless_Linux_machine#I_have_installed_an_access_agent_on_my_headless_Linux_machine.2C_but_I_see_a_black_screen_when_I_connect_to_it.

Edit: You have to scroll down to the bottom to find the potentially relevant info regarding frame buffer adjustments.

Not the issue, comes back sane. My system is not headless, so should not be needed as it has to be good output for the desktop to work.

[JaredBusch]

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

[scottalanmiller]

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

Yes. And it installs for you if you miss it, but I made sure to do it manually first on every machine tested.

[scottalanmiller]

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

[JaredBusch]

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

Ah, so you are farther than before. I misread that.

When I connect to my desktop at home I see the blank screen.
I blindly type my password and hit enter.
Assuming I typed it right, it logs me in and I see my desktop.

When I connect to my bookstack server I see a blank screen. I hit enter and see this.

[wrx7m]

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

Ah, so you are farther than before. I misread that.

When I connect to my desktop at home I see the blank screen.
I blindly type my password and hit enter.
Assuming I typed it right, it logs me in and I see my desktop.

When I connect to my bookstack server I see a blank screen. I hit enter and see this.

I will have to try that on my Thinkpad later on. I also have to fix that lid closing sleep issue.

[scottalanmiller]

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

Ah, so you are farther than before. I misread that.

When I connect to my desktop at home I see the blank screen.
I blindly type my password and hit enter.
Assuming I typed it right, it logs me in and I see my desktop.

Interesting, okay. What happens if you don't know what user it is attempting to log in? Or, what happens if the remote user is already logged in?

[scottalanmiller]

If someone is logged in and using the machine and you want to support them, how does this work?

[scottalanmiller]

@wrx7m said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

Ah, so you are farther than before. I misread that.

When I connect to my desktop at home I see the blank screen.
I blindly type my password and hit enter.
Assuming I typed it right, it logs me in and I see my desktop.

When I connect to my bookstack server I see a blank screen. I hit enter and see this.

I will have to try that on my Thinkpad later on. I also have to fix that lid closing sleep issue.

Tried the password thing, it didn't change anything.

At some point, though, instead of a blank screen it started always showing this...

[scottalanmiller]

Here is an example of the console output while SC shows a blank screen..

[JaredBusch]

@scottalanmiller said in Fedora with ScreenConnect:

If someone is logged in and using the machine and you want to support them, how does this work?

For a desktop machine with a GUI? Yeah that would suck.

For a console machine I never have a problem.

[scottalanmiller]

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

If someone is logged in and using the machine and you want to support them, how does this work?

For a desktop machine with a GUI? Yeah that would suck.

For a console machine I never have a problem.

We use Ubuntu machines like this for shared training and support stations. So having multiple people able to see the same screen is most of the point. And as they are multiple users, we'd never be sure who it was trying to log in.

So we are okay, we just use Xubuntu for this today. But Fedora with XFCE runs performance circles around Xubuntu and looks nicer. I'd much rather be using that, especially as our desktops are Fedora. Having ubuntu machines for jump stations is unnecessarily awkward, but not a big deal.

[scottalanmiller]

But ScreenConnect has some glitches with Ubuntu that causes other issues. Like it can't display certain GUI elements. I'll make a different post about that later.

[black3dynamite]

@wrx7m said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

Ah, so you are farther than before. I misread that.

When I connect to my desktop at home I see the blank screen.
I blindly type my password and hit enter.
Assuming I typed it right, it logs me in and I see my desktop.

When I connect to my bookstack server I see a blank screen. I hit enter and see this.

I will have to try that on my Thinkpad later on. I also have to fix that lid closing sleep issue.

On my Fedora Gnome computer, I make the following changes:

sudo vi /etc/systemd/logind.conf

And I either uncomment HandleLidSwitch=suspend and change suspend to ignore. Or add
HandleLidSwitch=ignore

[JaredBusch]

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

If someone is logged in and using the machine and you want to support them, how does this work?

For a desktop machine with a GUI? Yeah that would suck.

For a console machine I never have a problem.

We use Ubuntu machines like this for shared training and support stations. So having multiple people able to see the same screen is most of the point. And as they are multiple users, we'd never be sure who it was trying to log in.

So we are okay, we just use Xubuntu for this today. But Fedora with XFCE runs performance circles around Xubuntu and looks nicer. I'd much rather be using that, especially as our desktops are Fedora. Having ubuntu machines for jump stations is unnecessarily awkward, but not a big deal.

I totally get your use case need.

So random on these issues as it doesn’t even perform the same for you as it does for me.

[scottalanmiller]

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

If someone is logged in and using the machine and you want to support them, how does this work?

For a desktop machine with a GUI? Yeah that would suck.

For a console machine I never have a problem.

We use Ubuntu machines like this for shared training and support stations. So having multiple people able to see the same screen is most of the point. And as they are multiple users, we'd never be sure who it was trying to log in.

So we are okay, we just use Xubuntu for this today. But Fedora with XFCE runs performance circles around Xubuntu and looks nicer. I'd much rather be using that, especially as our desktops are Fedora. Having ubuntu machines for jump stations is unnecessarily awkward, but not a big deal.

I totally get your use case need.

So random on these issues as it doesn’t even perform the same for you as it does for me.

So I wonder, and I'll test when I have more time (about to drive to Houston for a meeting) if it is related to being on KVM. Would I see this on Hyper-V, for example.

[scottalanmiller]

@black3dynamite said in Fedora with ScreenConnect:

@wrx7m said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller said in Fedora with ScreenConnect:

@jaredbusch said in Fedora with ScreenConnect:

@scottalanmiller I told you to use rpm.

rpm -U screenconnect.rpm

Yeah... and that's what does this.

Did you install java?
dnf install java

The system runs, so the RPM definitely worked, Java definitely worked, it makes the connection, it collects data, it just shows a blank screen no matter what.

Ah, so you are farther than before. I misread that.

When I connect to my desktop at home I see the blank screen.
I blindly type my password and hit enter.
Assuming I typed it right, it logs me in and I see my desktop.

When I connect to my bookstack server I see a blank screen. I hit enter and see this.

I will have to try that on my Thinkpad later on. I also have to fix that lid closing sleep issue.

On my Fedora Gnome computer, I make the following changes:

sudo vi /etc/systemd/logind.conf

And I either uncomment HandleLidSwitch=suspend and change suspend to ignore. Or add
HandleLidSwitch=ignore

I do that from the GUI, in theory it's never suspending. Logging into already live sessions fails the same.

[FATeknollogee]

What is the solution to this "black" screen problem?

[JaredBusch]

@fateknollogee said in Fedora with ScreenConnect:

What is the solution to this "black" screen problem?

There is not one to my knowledge. But for a non-shared system like my desktop, I just enter my password and hit enter.

[FATeknollogee]

@jaredbusch That wouldn't quite work on a shared system!!

Time to go find another tool!