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    FreePBX inbound call issue

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    • S
      SamSmart84
      last edited by SamSmart84

      Looks like when the call goes to a busy signal that it's indeed not hitting the PBX as I get zero incoming call info in Asterisk

      I don't see any SIP and/or ALG type settings on the router. It's a Linksys WRT54G running Tomato 1.28

      JaredBuschJ 1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        That's a start. I'd check the firewall and see if it logs any traffic when a call comes in from the trunk provider.

        1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @SamSmart84
          last edited by

          @samsmart84 said in FreePBX inbound call issue:

          It's a Linksys WRT54G running Tomato 1.28

          /sigh

          S 1 Reply Last reply Reply Quote 2
          • S
            SamSmart84 @JaredBusch
            last edited by

            @jaredbusch

            Not my doing, on my list to upgrade/replace.. 🙂

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @SamSmart84
              last edited by

              @samsmart84 said in FreePBX inbound call issue:

              @jaredbusch

              Not my doing, on my list to upgrade/replace.. 🙂

              Ubiquiti ER-L

              $95, excellent quality.

              1 Reply Last reply Reply Quote 3
              • S
                SamSmart84
                last edited by

                Just noticed a line on Asterisk that says -

                Got SIP Response 486 "Busy Here" back from <trunk IP>

                scottalanmillerS 1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller @SamSmart84
                  last edited by

                  @samsmart84 said in FreePBX inbound call issue:

                  Just noticed a line on Asterisk that says -

                  Got SIP Response 486 "Busy Here" back from <trunk IP>

                  Does that come up reliably when an incoming call has the problem that you mention?

                  S 1 Reply Last reply Reply Quote 1
                  • S
                    SamSmart84 @scottalanmiller
                    last edited by SamSmart84

                    @scottalanmiller said in FreePBX inbound call issue:

                    @samsmart84 said in FreePBX inbound call issue:

                    Just noticed a line on Asterisk that says -

                    Got SIP Response 486 "Busy Here" back from <trunk IP>

                    Does that come up reliably when an incoming call has the problem that you mention?

                    That's the first one I've seen go through.. underneath that it has a few lines stating everyone is busy/congested at this time, dial failed due to trunk reporting busy, etc.

                    Update: Looks like that was an outgoing call. Incoming calls are going through right now as people keep calling out, which fixes the issue for a bit as stated before.

                    1 Reply Last reply Reply Quote 0
                    • S
                      SamSmart84
                      last edited by

                      Alright I'm tired of dinking with this old equipment. My primary network is running on a Sophos SG 230 connected to fiber. No more Linksys, no more Comcast! If I'm going to fix this I might as well do it right.

                      scottalanmillerS 1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @SamSmart84
                        last edited by

                        @samsmart84 said in FreePBX inbound call issue:

                        Alright I'm tired of dinking with this old equipment. My primary network is running on a Sophos SG 230 connected to fiber. No more Linksys, no more Comcast! If I'm going to fix this I might as well do it right.

                        We have great luck with Ubiquiti gear. Fraction of the cost of Sophos and I dare say, better quality.

                        S 1 Reply Last reply Reply Quote 2
                        • S
                          SamSmart84 @scottalanmiller
                          last edited by

                          @scottalanmiller said in FreePBX inbound call issue:

                          @samsmart84 said in FreePBX inbound call issue:

                          Alright I'm tired of dinking with this old equipment. My primary network is running on a Sophos SG 230 connected to fiber. No more Linksys, no more Comcast! If I'm going to fix this I might as well do it right.

                          We have great luck with Ubiquiti gear. Fraction of the cost of Sophos and I dare say, better quality.

                          I love Ubiquiti stuff. I built out our WiFi and our IP camera system using all Ubiquiti gear. Awesome quality and reliability for the cost.

                          1 Reply Last reply Reply Quote 0
                          • S
                            SamSmart84
                            last edited by

                            I will say.. I like the Sophos box, but I hate the GUI and how "proprietary" everything feels. It's difficult to navigate and determine how to properly open ports, etc. for this to work. Still no outbound or inbound calling working.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • S
                              SamSmart84
                              last edited by

                              So made some progress.. If I call OUT now to my cell my cell will see it. There is no ring from the internal phone and once connected there is zero audio. Still cannot call IN.

                              1 Reply Last reply Reply Quote 0
                              • S
                                SamSmart84
                                last edited by

                                OKAY. So.. we are back to the original problem but I have fully migrated the PBX to the newer infrastructure PBX > Sophos UTM > Fiber vs PBX > Linksys router > Comcast Business Modem

                                I can call out, I have audio, but I can only call in for a short duration AFTER an outbound call is made.

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @SamSmart84
                                  last edited by

                                  @samsmart84 okay, so this confirms shit is just fucked up.

                                  Ok. The hard part here is making sure you have no outbound calls.

                                  Then when you make an inbound call monitor the CLI

                                  asterisk -rvvvvv

                                  And then call in.

                                  S 1 Reply Last reply Reply Quote 4
                                  • scottalanmillerS
                                    scottalanmiller @SamSmart84
                                    last edited by

                                    @samsmart84 said in FreePBX inbound call issue:

                                    I will say.. I like the Sophos box, but I hate the GUI and how "proprietary" everything feels. It's difficult to navigate and determine how to properly open ports, etc. for this to work. Still no outbound or inbound calling working.

                                    Check the price difference and see if you still like it 😉

                                    1 Reply Last reply Reply Quote 2
                                    • S
                                      SamSmart84 @JaredBusch
                                      last edited by

                                      @jaredbusch said in FreePBX inbound call issue:

                                      @samsmart84 okay, so this confirms shit is just fucked up.

                                      Ok. The hard part here is making sure you have no outbound calls.

                                      Then when you make an inbound call monitor the CLI

                                      asterisk -rvvvvv

                                      And then call in.

                                      I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @SamSmart84
                                        last edited by

                                        @samsmart84 said in FreePBX inbound call issue:

                                        @jaredbusch said in FreePBX inbound call issue:

                                        @samsmart84 okay, so this confirms shit is just fucked up.

                                        Ok. The hard part here is making sure you have no outbound calls.

                                        Then when you make an inbound call monitor the CLI

                                        asterisk -rvvvvv

                                        And then call in.

                                        I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                                        What version of FreePBX?

                                        S 1 Reply Last reply Reply Quote 1
                                        • S
                                          SamSmart84 @JaredBusch
                                          last edited by

                                          @jaredbusch said in FreePBX inbound call issue:

                                          @samsmart84 said in FreePBX inbound call issue:

                                          @jaredbusch said in FreePBX inbound call issue:

                                          @samsmart84 okay, so this confirms shit is just fucked up.

                                          Ok. The hard part here is making sure you have no outbound calls.

                                          Then when you make an inbound call monitor the CLI

                                          asterisk -rvvvvv

                                          And then call in.

                                          I get nothing in the CLI for inbound calling when it fails. When I call out first then call in, stuff shows up obviously but not seeing anything that would indicate an issue (as far as I can tell)

                                          What version of FreePBX?

                                          Old. 2.8.1.5

                                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                                          • S
                                            SamSmart84
                                            last edited by

                                            I really need to just trash the whole thing and start with a setup that's actually modern/supported

                                            1 Reply Last reply Reply Quote 0
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