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    [Help] Windows 10 lost AD profile [remote user]

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    • black3dynamiteB
      black3dynamite
      last edited by

      Sounds like the her cached user profile is not working correctly.

      S 1 Reply Last reply Reply Quote 1
      • S
        stess @black3dynamite
        last edited by

        @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

        Sounds like the her cached user profile is not working correctly.

        I was told similarly from another post. But I am not sure what would be the cause.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @stess
          last edited by

          @stess said in [Help] Windows 10 lost AD profile [remote user]:

          @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

          Sounds like the her cached user profile is not working correctly.

          I was told similarly from another post. But I am not sure what would be the cause.

          Disk corruption.

          S 1 Reply Last reply Reply Quote 0
          • black3dynamiteB
            black3dynamite
            last edited by

            Interactive logon: Number of previous logons to cache

            https://docs.microsoft.com/en-us/windows/device-security/security-policy-settings/interactive-logon-number-of-previous-logons-to-cache-in-case-domain-controller-is-not-available

            Check to see if Protected Users is configured.

            https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/manage/how-to-configure-protected-accounts

            S 1 Reply Last reply Reply Quote 0
            • S
              stess @Dashrender
              last edited by

              @dashrender said in [Help] Windows 10 lost AD profile [remote user]:

              @stess said in [Help] Windows 10 lost AD profile [remote user]:

              @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

              Sounds like the her cached user profile is not working correctly.

              I was told similarly from another post. But I am not sure what would be the cause.

              Disk corruption.

              That's a possibility. To note: it's a brand new laptop (2 months old) with decent spec.

              1 Reply Last reply Reply Quote 0
              • S
                stess @black3dynamite
                last edited by

                @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                Interactive logon: Number of previous logons to cache

                https://docs.microsoft.com/en-us/windows/device-security/security-policy-settings/interactive-logon-number-of-previous-logons-to-cache-in-case-domain-controller-is-not-available

                Check to see if Protected Users is configured.

                https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/manage/how-to-configure-protected-accounts

                I already checked protected user group. We do not have anyone/group in it.

                I'll read about this logon cache.

                black3dynamiteB 1 Reply Last reply Reply Quote 0
                • black3dynamiteB
                  black3dynamite @stess
                  last edited by

                  @stess said in [Help] Windows 10 lost AD profile [remote user]:

                  @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                  Interactive logon: Number of previous logons to cache

                  https://docs.microsoft.com/en-us/windows/device-security/security-policy-settings/interactive-logon-number-of-previous-logons-to-cache-in-case-domain-controller-is-not-available

                  Check to see if Protected Users is configured.

                  https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/manage/how-to-configure-protected-accounts

                  I already checked protected user group. We do not have anyone/group in it.

                  I'll read about this logon cache.

                  It might just be easier if you setup VPN on her laptop and have her login.

                  S 1 Reply Last reply Reply Quote 1
                  • S
                    stess @black3dynamite
                    last edited by

                    @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                    @stess said in [Help] Windows 10 lost AD profile [remote user]:

                    @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                    Interactive logon: Number of previous logons to cache

                    https://docs.microsoft.com/en-us/windows/device-security/security-policy-settings/interactive-logon-number-of-previous-logons-to-cache-in-case-domain-controller-is-not-available

                    Check to see if Protected Users is configured.

                    https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/manage/how-to-configure-protected-accounts

                    I already checked protected user group. We do not have anyone/group in it.

                    I'll read about this logon cache.

                    It might just be easier if you setup VPN on her laptop and have her login.

                    That's already on the list. But my plate is full, and it's not that urgent. Just that I've never seen this issue before. Any I want to prevent it from happening... ever again.

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      Cached creds have expired.

                      Log in on the network.

                      S DashrenderD 2 Replies Last reply Reply Quote 2
                      • S
                        stess @JaredBusch
                        last edited by

                        @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                        Cached creds have expired.

                        Log in on the network.

                        Anyway to prevent it from expiring? or extend the caching?

                        black3dynamiteB JaredBuschJ 2 Replies Last reply Reply Quote 0
                        • black3dynamiteB
                          black3dynamite @stess
                          last edited by black3dynamite

                          @stess said in [Help] Windows 10 lost AD profile [remote user]:

                          @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                          Cached creds have expired.

                          Log in on the network.

                          Anyway to prevent it from expiring? or extend the caching?

                          Increase the value. The max is 50.

                          S 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @stess
                            last edited by

                            @stess said in [Help] Windows 10 lost AD profile [remote user]:

                            @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                            Cached creds have expired.

                            Log in on the network.

                            Anyway to prevent it from expiring? or extend the caching?

                            You can change domain settings related to this. But it has been years since I looked into it.

                            It could be the machine credentials have expired and not user.

                            Domain machines are not designed to be off the network forever.

                            1 Reply Last reply Reply Quote 2
                            • S
                              stess @black3dynamite
                              last edited by

                              @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                              @stess said in [Help] Windows 10 lost AD profile [remote user]:

                              @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                              Cached creds have expired.

                              Log in on the network.

                              Anyway to prevent it from expiring? or extend the caching?

                              Increase the value. The max is 50.

                              Are you referred to the "Interactive logon: Number of previous logons to cache (in case domain controller is not available)
                              " ?

                              @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                              @stess said in [Help] Windows 10 lost AD profile [remote user]:

                              @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                              Cached creds have expired.

                              Log in on the network.

                              Anyway to prevent it from expiring? or extend the caching?

                              You can change domain settings related to this. But it has been years since I looked into it.

                              It could be the machine credentials have expired and not user.

                              Domain machines are not designed to be off the network forever.

                              Any keyword I can start off with? Especially the machine credentials setting.

                              black3dynamiteB 2 Replies Last reply Reply Quote 0
                              • black3dynamiteB
                                black3dynamite @stess
                                last edited by

                                @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                Are you referred to the "Interactive logon: Number of previous logons to cache (in case domain controller is not available)
                                " ?

                                Yes.

                                S 1 Reply Last reply Reply Quote 0
                                • black3dynamiteB
                                  black3dynamite @stess
                                  last edited by

                                  @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                  @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                                  @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                  @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                                  Cached creds have expired.

                                  Log in on the network.

                                  Anyway to prevent it from expiring? or extend the caching?

                                  Increase the value. The max is 50.

                                  Are you referred to the "Interactive logon: Number of previous logons to cache (in case domain controller is not available)
                                  " ?

                                  @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                                  @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                  @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                                  Cached creds have expired.

                                  Log in on the network.

                                  Anyway to prevent it from expiring? or extend the caching?

                                  You can change domain settings related to this. But it has been years since I looked into it.

                                  It could be the machine credentials have expired and not user.

                                  Domain machines are not designed to be off the network forever.

                                  Any keyword I can start off with? Especially the machine credentials setting.

                                  https://docs.microsoft.com/en-us/windows/device-security/security-policy-settings/domain-member-maximum-machine-account-password-age

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    stess @black3dynamite
                                    last edited by

                                    @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                                    @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                    Are you referred to the "Interactive logon: Number of previous logons to cache (in case domain controller is not available)
                                    " ?

                                    Yes.

                                    I just checked all the GPOs. We do not have this enabled. Should I enable it?

                                    black3dynamiteB 1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @JaredBusch
                                      last edited by

                                      @jaredbusch said in [Help] Windows 10 lost AD profile [remote user]:

                                      Cached creds have expired.

                                      Log in on the network.

                                      They do that?
                                      I just today had a laptop come into the office that hasn't logged in over a year. In fact I had deleted the computer account too. While the PC was on the network, it refused to logon because there was no domain computer account, but once I disconnected the network, the cached creds worked just fine.

                                      1 Reply Last reply Reply Quote 0
                                      • momurdaM
                                        momurda
                                        last edited by

                                        You can try disabling nic then rebooting, then logging in using credentials. If it is a laptop wifi adapter you can do this with Fn keys probably. Might have to use [email protected] if they chose Other User previously.

                                        1 Reply Last reply Reply Quote 0
                                        • black3dynamiteB
                                          black3dynamite @stess
                                          last edited by

                                          @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                          @black3dynamite said in [Help] Windows 10 lost AD profile [remote user]:

                                          @stess said in [Help] Windows 10 lost AD profile [remote user]:

                                          Are you referred to the "Interactive logon: Number of previous logons to cache (in case domain controller is not available)
                                          " ?

                                          Yes.

                                          I just checked all the GPOs. We do not have this enabled. Should I enable it?

                                          You normally have this enabled and set to 2 or more for mobile users.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            Always worth asking.... is AD even needed? Maybe moving to local accounts would make more sense.

                                            black3dynamiteB 1 Reply Last reply Reply Quote 0
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