Fax Service
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After mentioning this on "What are you doing right now," I figured it's worth its own thread.
For folks who use VoIP but also require a faxing service (alas), what services doe you use?
I've looked at myfax.com which seems promising, and @dbeato mentioned Waterford Technologies, which looks like they have a service called GoldFax, and a purely online service called eGoldFax.
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Who are you using for your SIP trunks?
Vitelity can do fax. I believe voip.ms can also do fax.
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From the other thread:
The last time I looked at one of these solutions, it was going to cost me close to $700/month. We get around 700 pages of faxes a day, 20+ days a month.
A faxline ($30/month), the fax machine built into our MOIPER and a NAS ($200) makes a much less expensive solution. If I was willing to deal with faxes in email, I could skip the NAS and have the faxes sent to an email account.
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FreePBX can do faxing as well. I've never done it. I should stand one up and just send faxes for a week straight and see what happens as a test
Sending faxes via FreePBX I heard can be a pain though.
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@coliver said in Fax Service:
Who are you using for your SIP trunks?
Vitelity can do fax. I believe voip.ms can also do fax.
Twilio, which doesn't support faxing (yet).
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@eddiejennings said in Fax Service:
@coliver said in Fax Service:
Who are you using for your SIP trunks?
Vitelity can do fax. I believe voip.ms can also do fax.
Twilio, which doesn't support faxing (yet).
It kind of does but you'd have to make your own program to do it.
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For outbound faxing it looks like we've sent 40 faxes since September 2016.
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We use RingCentral for faxing. The base plan is like 750 faxes per month for $14.99. We never come close to this amount and only have one line. System is solid though never have issues.
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@eddiejennings said in Fax Service:
ent 40 faxes since September 2016.
That's nothing for sending out. how much receiving? -
@dbeato said in Fax Service:
@eddiejennings said in Fax Service:
ent 40 faxes since September 2016.
That's nothing for sending out. how much receiving?Likely about the same or less. Honestly, I'd like the service to go away, but On High requires it.
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@eddiejennings Waterford is pretty affordable for that amount.
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@dbeato said in Fax Service:
@eddiejennings Waterford is pretty affordable for that amount.
I spoke with one of their sales reps earlier. Their most basic plan for the EGoldFax was $30 / month.
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I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
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@eddiejennings Yeah, that part is a pain. I had to train medical staff on this.
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@eddiejennings said in Fax Service:
I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
Is it possible to have the email server strip that when sending to a specific address?
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@dashrender said in Fax Service:
@eddiejennings said in Fax Service:
I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
Is it possible to have the email server strip that when sending to a specific address?
Depends on the email server. Office365/Exchange Online can be configured to forced to send plain text emails to specific addresses IIRC.
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@coliver said in Fax Service:
@dashrender said in Fax Service:
@eddiejennings said in Fax Service:
I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
Is it possible to have the email server strip that when sending to a specific address?
Depends on the email server. Office365/Exchange Online can be configured to forced to send plain text emails to specific addresses IIRC.
What happens in those cases when you have a PDF or a Word doc attached?
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@dashrender said in Fax Service:
@coliver said in Fax Service:
@dashrender said in Fax Service:
@eddiejennings said in Fax Service:
I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
Is it possible to have the email server strip that when sending to a specific address?
Depends on the email server. Office365/Exchange Online can be configured to forced to send plain text emails to specific addresses IIRC.
What happens in those cases when you have a PDF or a Word doc attached?
Attachments would still be attached I believe. Could be wrong never had to do it.
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@coliver said in Fax Service:
@dashrender said in Fax Service:
@eddiejennings said in Fax Service:
I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
Is it possible to have the email server strip that when sending to a specific address?
Depends on the email server. Office365/Exchange Online can be configured to forced to send plain text emails to specific addresses IIRC.
I'll have to look into that.
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@coliver said in Fax Service:
@dashrender said in Fax Service:
@coliver said in Fax Service:
@dashrender said in Fax Service:
@eddiejennings said in Fax Service:
I'm testing voip.ms's email to fax service. One immediate challenge is training users to send it plaintext E-mails or get them to delete all of the images from our default E-mail signature. >(
Is it possible to have the email server strip that when sending to a specific address?
Depends on the email server. Office365/Exchange Online can be configured to forced to send plain text emails to specific addresses IIRC.
What happens in those cases when you have a PDF or a Word doc attached?
Attachments would still be attached I believe. Could be wrong never had to do it.
I can speak only to RingCentral's service, but if you have text in the body, whether it be a signature or logo or anything in the body, it will try to print that extra text out on a separate page in the fax. Looks messy. We initiate ours through email and we have a fax cover letter template that users can fill out electronically and then also attach whatever they're wanting to send, preferably in PDF format. So generally it's sent to ### @ rcfax.com, and then 2 attachments, one for cover letter and one for the actual item being sent. Putting something in the subject line messes things up as well.
