OSticket Required Fields
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When filling out a ticket we are required to fill in an email address for a client. Is there are way to turn the requirement off?
I still want the field there cause 90% of the time we need it but....
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Don't think you can. Looking at Admin Panel > Manage > Forms > Contact Information, you can see where the field is defined. However, it doesn't appear that you can change the Visibility setting.
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Thanks. I had to check if that was something I was just missing somewhere.
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Does it autofill once a client is in the system? Or I should say Should it autofill?
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Not that far into the system yet. I'm looking to move over from SW, but haven't rolled this out for production use.
