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    Crashplan Pro Issue

    Scheduled Pinned Locked Moved IT Discussion
    crashplancrashplan probackupsoutage
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    • Minion QueenM
      Minion Queen @BRRABill
      last edited by

      @BRRABill said in Crashplan Pro Issue:

      @Minion-Queen said in Crashplan Pro Issue:

      Umm checking my backups now.....

      Might just be that one server.

      My other users were fine.

      Yup I am fine. PHEW!!!! Thanks for letting us know though.

      1 Reply Last reply Reply Quote 0
      • wirestyle22W
        wirestyle22
        last edited by

        Hm.

        1 Reply Last reply Reply Quote 0
        • NetworkNerdN
          NetworkNerd
          last edited by

          Yikes. I remember having to wait out some kind of repository maintenance on their end at one point but do not remember how long it lasted to be honest. Good luck, and I think we're all hoping for no data loss.

          1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender
            last edited by

            wow - moving users to another server? shouldn't that be as easy as - hey client, you're now backing up to this server again - you get to do a full download again, have a nice day.

            1 Reply Last reply Reply Quote 1
            • BRRABillB
              BRRABill
              last edited by

              Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.

              I bet that is a related problem.

              Really just terrible...

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @BRRABill
                last edited by

                @BRRABill said in Crashplan Pro Issue:

                Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.

                I bet that is a related problem.

                Of course it is, the repository is offline, how would you even think that it could download a file?

                BRRABillB 1 Reply Last reply Reply Quote 0
                • BRRABillB
                  BRRABill @JaredBusch
                  last edited by

                  @JaredBusch said in Crashplan Pro Issue:

                  @BRRABill said in Crashplan Pro Issue:

                  Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.

                  I bet that is a related problem.

                  Of course it is, the repository is offline, how would you even think that it could download a file?

                  Well I was unaware of that news at the time I was trying to restore.

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @BRRABill
                    last edited by

                    @BRRABill said in Crashplan Pro Issue:

                    @JaredBusch said in Crashplan Pro Issue:

                    @BRRABill said in Crashplan Pro Issue:

                    Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.

                    I bet that is a related problem.

                    Of course it is, the repository is offline, how would you even think that it could download a file?

                    Well I was unaware of that news at the time I was trying to restore.

                    I was mostly replying to

                    I bet that is a related problem

                    BRRABillB 1 Reply Last reply Reply Quote 0
                    • BRRABillB
                      BRRABill @JaredBusch
                      last edited by

                      @JaredBusch said in Crashplan Pro Issue:

                      @BRRABill said in Crashplan Pro Issue:

                      @JaredBusch said in Crashplan Pro Issue:

                      @BRRABill said in Crashplan Pro Issue:

                      Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.

                      I bet that is a related problem.

                      Of course it is, the repository is offline, how would you even think that it could download a file?

                      Well I was unaware of that news at the time I was trying to restore.

                      I was mostly replying to

                      I bet that is a related problem

                      Oh, I forgive you then.

                      Carry on...

                      1 Reply Last reply Reply Quote 0
                      • travisdh1T
                        travisdh1 @BRRABill
                        last edited by

                        @BRRABill And that is why I tend to not recommend CPP. Far from the first time I've heard of something like this, hopefully everything transfers ok, I've heard some horror storied about it not working and the entire archive being lost.

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @travisdh1
                          last edited by

                          @travisdh1 said in Crashplan Pro Issue:

                          @BRRABill And that is why I tend to not recommend CPP. Far from the first time I've heard of something like this, hopefully everything transfers ok, I've heard some horror storied about it not working and the entire archive being lost.

                          Links and proof instead of hearsay and conspiracy theories.

                          1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @BRRABill
                            last edited by

                            @BRRABill said in Crashplan Pro Issue:

                            ME: "Surely there was an e-mail or something to alert users that they have no good backups for over a week now?"

                            CPP: "This is an issue that is still under investigation, and no email was sent"

                            While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                            This has nothing to do with Code42 choosing or not choosing to send an email out. This is enabled by default and also I believe it is set to 7 days be default. I do not recall as I always set it to 1 and 3 as below.

                            0_1485909645173_upload-e26fa378-b76f-4cf1-a720-dba89b4e9153

                            0_1485909714372_upload-f3095464-32ee-4b4d-9e02-57f6b1c762a1

                            BRRABillB 1 Reply Last reply Reply Quote 0
                            • BRRABillB
                              BRRABill @JaredBusch
                              last edited by

                              @JaredBusch said

                              While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                              I did, and that is why I contacted them.

                              However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                              DashrenderD JaredBuschJ 2 Replies Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender @BRRABill
                                last edited by

                                @BRRABill said in Crashplan Pro Issue:

                                @JaredBusch said

                                While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                                I did, and that is why I contacted them.

                                However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                                Guess you need to change that setting to every one day then.

                                BRRABillB 1 Reply Last reply Reply Quote 0
                                • BRRABillB
                                  BRRABill @Dashrender
                                  last edited by

                                  @Dashrender said in Crashplan Pro Issue:

                                  @BRRABill said in Crashplan Pro Issue:

                                  @JaredBusch said

                                  While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                                  I did, and that is why I contacted them.

                                  However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                                  Guess you need to change that setting to every one day then.

                                  It doesn't change the point you can't do backups or restores.

                                  What difference does it make if I get 9 days of e-mails telling me the service is broken?

                                  JaredBuschJ DashrenderD 2 Replies Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @BRRABill
                                    last edited by

                                    @BRRABill said in Crashplan Pro Issue:

                                    @Dashrender said in Crashplan Pro Issue:

                                    @BRRABill said in Crashplan Pro Issue:

                                    @JaredBusch said

                                    While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                                    I did, and that is why I contacted them.

                                    However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                                    Guess you need to change that setting to every one day then.

                                    It doesn't change the point you can't do backups or restores.

                                    What difference does it make if I get 9 days of e-mails telling me the service is broken?

                                    Because you know something failed immediately and can take action as required by how critical the information is.

                                    1 Reply Last reply Reply Quote 1
                                    • DashrenderD
                                      Dashrender @BRRABill
                                      last edited by

                                      @BRRABill said in Crashplan Pro Issue:

                                      @Dashrender said in Crashplan Pro Issue:

                                      @BRRABill said in Crashplan Pro Issue:

                                      @JaredBusch said

                                      While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                                      I did, and that is why I contacted them.

                                      However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                                      Guess you need to change that setting to every one day then.

                                      It doesn't change the point you can't do backups or restores.

                                      What difference does it make if I get 9 days of e-mails telling me the service is broken?

                                      Things break - that's fine. and while you work to repair them, you decide how else you're going to protect them, if there's an option for that.

                                      For example, if you were make aware 9 days ago, you could have told you users to backup daily to USB stick until the problem is resolved, or you could have moved them to another service. Instead, you're now out a restore opportunity, and still have a broken system.

                                      JaredBuschJ 1 Reply Last reply Reply Quote 1
                                      • JaredBuschJ
                                        JaredBusch @BRRABill
                                        last edited by

                                        @BRRABill said in Crashplan Pro Issue:

                                        @JaredBusch said

                                        While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                                        I did, and that is why I contacted them.

                                        However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                                        If you did get this, then why did you try to restore something when you knew it was not working? You make completely no sense here.

                                        And it is nothing like a house burning down. This is a backup failure. It affects nothing under normal circumstances. That is why it is a backup.

                                        1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @Dashrender
                                          last edited by

                                          @Dashrender said in Crashplan Pro Issue:

                                          @BRRABill said in Crashplan Pro Issue:

                                          @Dashrender said in Crashplan Pro Issue:

                                          @BRRABill said in Crashplan Pro Issue:

                                          @JaredBusch said

                                          While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.

                                          I did, and that is why I contacted them.

                                          However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.

                                          Guess you need to change that setting to every one day then.

                                          It doesn't change the point you can't do backups or restores.

                                          What difference does it make if I get 9 days of e-mails telling me the service is broken?

                                          Things break - that's fine. and while you work to repair them, you decide how else you're going to protect them, if there's an option for that.

                                          For example, if you were make aware 9 days ago, you could have told you users to backup daily to USB stick until the problem is resolved, or you could have moved them to another service. Instead, you're now out a restore opportunity, and still have a broken system.

                                          The CrashPlan application has settings for this even in the home version. He could have easily set it to backup to a local media the first day a notice was received.

                                          1 Reply Last reply Reply Quote 0
                                          • BRRABillB
                                            BRRABill
                                            last edited by BRRABill

                                            You two are both crazy.

                                            Not sure how you can defend this.

                                            Has nothing to do with what I could or could not have done.

                                            They should have alerted their customers, and to be honest this never should happen in the first place.

                                            DashrenderD JaredBuschJ 2 Replies Last reply Reply Quote 0
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