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    osTicket 1.10

    Reviews
    osticket review osticket 1.10
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    • scottalanmillerS
      scottalanmiller
      last edited by

      I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

      dafyreD 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @MrWright4hire
        last edited by

        @MrWright4hire said in osTicket 1.10:

        @scottalanmiller

        @scottalanmiller said in osTicket 1.10:

        There are a number of per user settings for agents.

        Is the above posting the guide you speak of?

        That's just a screen shot of my system here in the reviews. The guide has full install instructions.

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

          M 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Here is the normal ticket list interface:

            0_1480362570402_Screenshot from 2016-11-28 14-49-16.png

            And an individual ticket:

            0_1480362627141_Screenshot from 2016-11-28 14-50-20.png

            1 Reply Last reply Reply Quote 0
            • M
              MrWright4hire @scottalanmiller
              last edited by

              @scottalanmiller said in osTicket 1.10:

              https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

              Thank you for the link.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Same from iOS with Safari

                0_1480362890515_IMG_4218.PNG

                0_1480362901182_IMG_4219.PNG

                1 Reply Last reply Reply Quote 0
                • dafyreD
                  dafyre @scottalanmiller
                  last edited by

                  @scottalanmiller said in osTicket 1.10:

                  I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                  I was going to ask how it works for having multiple clients like you guys.

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @dafyre
                    last edited by

                    @dafyre said in osTicket 1.10:

                    @scottalanmiller said in osTicket 1.10:

                    I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                    I was going to ask how it works for having multiple clients like you guys.

                    Yeah, natively designed for multiple clients or departments. It's very good for that.

                    1 Reply Last reply Reply Quote 1
                    • ntozierN
                      ntozier
                      last edited by

                      Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

                      StrongBadS 1 Reply Last reply Reply Quote 7
                      • StrongBadS
                        StrongBad @ntozier
                        last edited by

                        @ntozier said in osTicket 1.10:

                        Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

                        Wow, that's awesome. So cool how often we see people from open source projects stop by and get involved! Thanks for joining it.

                        1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Great to see osTicket here. That's exciting. Welcome @ntozier

                          ntozierN 1 Reply Last reply Reply Quote 0
                          • ntozierN
                            ntozier @scottalanmiller
                            last edited by

                            Thanks @scottalanmiller I appreciate the welcome.

                            Reid CooperR 1 Reply Last reply Reply Quote 2
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Logs are really easy to deal with.

                              0_1480371331544_Screenshot from 2016-11-28 16-53-36.png

                              1 Reply Last reply Reply Quote 0
                              • dafyreD
                                dafyre
                                last edited by

                                I gotta say, this looks pretty slick. Testing my own install of it now.

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • scottalanmillerS
                                  scottalanmiller @dafyre
                                  last edited by

                                  @dafyre said in osTicket 1.10:

                                  I gotta say, this looks pretty slick. Testing my own install of it now.

                                  I'm pretty happy with it thus far.

                                  1 Reply Last reply Reply Quote 0
                                  • dafyreD
                                    dafyre @scottalanmiller
                                    last edited by

                                    @scottalanmiller said in osTicket 1.10:

                                    @Breffni-Potter said in osTicket 1.10:

                                    How's the interface for mobile?

                                    Tiny

                                    It's not so bad if you have a decent sized phone and don't mind tilting it landscape. I configured mine while waiting on my kid to finish falling asleep, lol.

                                    1 Reply Last reply Reply Quote 2
                                    • Reid CooperR
                                      Reid Cooper @ntozier
                                      last edited by

                                      @ntozier said in osTicket 1.10:

                                      Thanks @scottalanmiller I appreciate the welcome.

                                      Oh nice. Thanks for joining us!

                                      1 Reply Last reply Reply Quote 0
                                      • sudobashnetS
                                        sudobashnet
                                        last edited by

                                        Hey all,

                                        I'm also new here (referred by ntozier via osTicket forums). I'm the developer for the Reports Plugin (the new and improved reporting module for osTicket 1.10). I just wanted to drop in and say hello as well, I'll likely be lurking around anything osTicket related or anything else that catches my fancy while I'm scrolling through. 😉

                                        Thanks,
                                        Scott

                                        ntozierN scottalanmillerS 2 Replies Last reply Reply Quote 4
                                        • ntozierN
                                          ntozier @sudobashnet
                                          last edited by

                                          Hey @sudobashnet welcome aboard!

                                          1 Reply Last reply Reply Quote 1
                                          • Minion QueenM
                                            Minion Queen Banned
                                            last edited by

                                            Happy to have you here @sudobashnet thanks for inviting him over @ntozier!!

                                            1 Reply Last reply Reply Quote 1
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