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    I can't even

    Water Closet
    wtf i cant even that is not how that works
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    • Dashrender
      Dashrender @scottalanmiller last edited by

      @scottalanmiller said in I can't even:

      Today's customer conversation...

      Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

      Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

      Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

      Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

      Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

      Me: "...."

      How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

      Wow - do you replay.

      you - "no problem, we'll turn it off right at 1 PM EST and and billing will stop as of today. We will be sending a final bill for services rendered through 1 PM EST today.
      Please be aware that any phone numbers you have will us will be lost if not transferred within the next 30 days. The transfer cost from us will be $10/number."

      1 Reply Last reply Reply Quote 0
      • dafyre
        dafyre @Obsolesce last edited by

        @obsolesce said in I can't even:

        @scottalanmiller said in I can't even:

        Today's customer conversation...

        Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

        Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

        Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

        Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

        Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

        Me: "...."

        How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

        At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

        I was sitting here thinking "The customer is always right.".

        Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."

        scottalanmiller 1 Reply Last reply Reply Quote 1
        • scottalanmiller
          scottalanmiller @dafyre last edited by

          @dafyre said in I can't even:

          @obsolesce said in I can't even:

          @scottalanmiller said in I can't even:

          Today's customer conversation...

          Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

          Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

          Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

          Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

          Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

          Me: "...."

          How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

          At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

          I was sitting here thinking "The customer is always right.".

          Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."

          Have to have working phones to get that satisfying click sound.

          Mwahahaha

          Dashrender 1 Reply Last reply Reply Quote 3
          • Dashrender
            Dashrender @scottalanmiller last edited by

            @scottalanmiller said in I can't even:

            @dafyre said in I can't even:

            @obsolesce said in I can't even:

            @scottalanmiller said in I can't even:

            Today's customer conversation...

            Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

            Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

            Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

            Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

            Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

            Me: "...."

            How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

            At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

            I was sitting here thinking "The customer is always right.".

            Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."

            Have to have working phones to get that satisfying click sound.

            Mwahahaha

            Ohh.. but so much better - be on the phone with them when you kill the PBX - no statisfying click... but oh.. the silence.. how nice 🙂

            1 Reply Last reply Reply Quote 3
            • nadnerB
              nadnerB last edited by

              @lopez1 said in I can't even:

              @jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

              canteven2.jpg

              1 Reply Last reply Reply Quote 1
              • nadnerB
                nadnerB last edited by

                @lopez1 said in I can't even:

                @lopez1 said in I can't even:

                @jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

                Thanks.

                DGCustomerFirst Survey

                Yeah, no thanks... I've let your random first post slide, but that's crossing into spam.
                The link has been changed. Next one is a perma ban.

                1 Reply Last reply Reply Quote 1
                • scottalanmiller
                  scottalanmiller last edited by

                  @lopez1 said in I can't even:

                  @jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

                  Yes it is. We all know that. This seems machine generated.

                  JaredBusch 1 Reply Last reply Reply Quote 0
                  • JaredBusch
                    JaredBusch @scottalanmiller last edited by

                    @scottalanmiller said in I can't even:

                    @lopez1 said in I can't even:

                    @jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

                    Yes it is. We all know that. This seems machine generated.

                    Why wasn't the account just banned?

                    scottalanmiller 1 Reply Last reply Reply Quote 0
                    • scottalanmiller
                      scottalanmiller @JaredBusch last edited by

                      @jaredbusch said in I can't even:

                      @scottalanmiller said in I can't even:

                      @lopez1 said in I can't even:

                      @jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

                      Yes it is. We all know that. This seems machine generated.

                      Why wasn't the account just banned?

                      It's gone.

                      1 Reply Last reply Reply Quote 0
                      • gjacobse
                        gjacobse last edited by

                        Department needs access to a computer via RDP so they can process Badges (Application License issue). Let's add them to the Remote Desktop Users group at the USER level so that it's another point to have to manage when on/off boarding someone....

                        uh - NO. It's a Security Group. You modify the Security Group, you add the Security group to the computer. Sheesh..

                        1 Reply Last reply Reply Quote 3
                        • scottalanmiller
                          scottalanmiller last edited by

                          Ever have your boss need you to do a little project for him and it involves just typing two words into a file?

                          Like, how incompetent can you be?

                          Best part is...

                          I'm the boss in this story. lol

                          @valentina is very long suffering.

                          Obsolesce P WLS-ITGuy 3 Replies Last reply Reply Quote 3
                          • Obsolesce
                            Obsolesce @scottalanmiller last edited by

                            @scottalanmiller said in I can't even:

                            Ever have your boss need you to do a little project for him and it involves just typing two words into a file?

                            Like, how incompetent can you be?

                            Best part is...

                            I'm the boss in this story. lol

                            @valentina is very long suffering.

                            That's not necessarily incompetence, it's delegation.

                            1 Reply Last reply Reply Quote 0
                            • P
                              pmoncho @scottalanmiller last edited by

                              @scottalanmiller said in I can't even:

                              Ever have your boss need you to do a little project for him and it involves just typing two words into a file?

                              Like, how incompetent can you be?

                              Best part is...

                              I'm the boss in this story. lol

                              @valentina is very long suffering.

                              Sometimes it pays to be the boss! 🙂

                              1 Reply Last reply Reply Quote 0
                              • gjacobse
                                gjacobse last edited by gjacobse

                                ca592888-9cf6-4577-82d3-d4035cbadf34-image.png

                                Due to the inability of running PowerShell scripts, I can't customize my Powershell session.

                                1 Reply Last reply Reply Quote 0
                                • WLS-ITGuy
                                  WLS-ITGuy @scottalanmiller last edited by

                                  @scottalanmiller said in I can't even:

                                  Ever have your boss need you to do a little project for him and it involves just typing two words into a file?

                                  Like, how incompetent can you be?

                                  Best part is...

                                  I'm the boss in this story. lol

                                  @valentina is very long suffering.

                                  @obsolesce said in I can't even:

                                  @scottalanmiller said in I can't even:

                                  Ever have your boss need you to do a little project for him and it involves just typing two words into a file?

                                  Like, how incompetent can you be?

                                  Best part is...

                                  I'm the boss in this story. lol

                                  @valentina is very long suffering.

                                  That's not necessarily incompetence, it's delegation.

                                  @pmoncho said in I can't even:

                                  @scottalanmiller said in I can't even:

                                  Ever have your boss need you to do a little project for him and it involves just typing two words into a file?

                                  Like, how incompetent can you be?

                                  Best part is...

                                  I'm the boss in this story. lol

                                  @valentina is very long suffering.

                                  Sometimes it pays to be the boss! 🙂

                                  What is more impressive is when you can delegate up! Getting your boss to do something that you could do is awesome.

                                  1 Reply Last reply Reply Quote 2
                                  • Fredtx
                                    Fredtx last edited by Fredtx

                                    My manager (IT Manager) messaged me a screenshot of speedtest.net results from one of our DC's that showed there is 33 ms ping times, and that I should look into this. I login the DC, pull up command line, ran a continuous ping to 8.8.8.8 with solid 3ms ping times. I sent him a screenshot of the command prompt and said ping times look solid to me, and speedtest.net does not give accurate results of network latency from a computer as the built-in ping utility from windows.

                                    This is basic troubleshooting, and is just sad.

                                    1 Reply Last reply Reply Quote 2
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