I can't even
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@scottalanmiller said in I can't even:
Today's customer conversation...
Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."
Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."
Customer: "Oh, well I get a bill I'd like to cancel whatever that is."
Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."
Customer: "I don't understand what phone service is. What does that mean. Just cancel service."
Me: "...."
How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!
Wow - do you replay.
you - "no problem, we'll turn it off right at 1 PM EST and and billing will stop as of today. We will be sending a final bill for services rendered through 1 PM EST today.
Please be aware that any phone numbers you have will us will be lost if not transferred within the next 30 days. The transfer cost from us will be $10/number." -
@obsolesce said in I can't even:
@scottalanmiller said in I can't even:
Today's customer conversation...
Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."
Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."
Customer: "Oh, well I get a bill I'd like to cancel whatever that is."
Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."
Customer: "I don't understand what phone service is. What does that mean. Just cancel service."
Me: "...."
How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!
At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!
I was sitting here thinking "The customer is always right.".
Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."
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@dafyre said in I can't even:
@obsolesce said in I can't even:
@scottalanmiller said in I can't even:
Today's customer conversation...
Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."
Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."
Customer: "Oh, well I get a bill I'd like to cancel whatever that is."
Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."
Customer: "I don't understand what phone service is. What does that mean. Just cancel service."
Me: "...."
How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!
At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!
I was sitting here thinking "The customer is always right.".
Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."
Have to have working phones to get that satisfying click sound.
Mwahahaha
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@scottalanmiller said in I can't even:
@dafyre said in I can't even:
@obsolesce said in I can't even:
@scottalanmiller said in I can't even:
Today's customer conversation...
Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."
Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."
Customer: "Oh, well I get a bill I'd like to cancel whatever that is."
Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."
Customer: "I don't understand what phone service is. What does that mean. Just cancel service."
Me: "...."
How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!
At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!
I was sitting here thinking "The customer is always right.".
Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."
Have to have working phones to get that satisfying click sound.
Mwahahaha
Ohh.. but so much better - be on the phone with them when you kill the PBX - no statisfying click... but oh.. the silence.. how nice
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@lopez1 said in I can't even:
@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.
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@lopez1 said in I can't even:
@lopez1 said in I can't even:
@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.
Thanks.
Yeah, no thanks... I've let your random first post slide, but that's crossing into spam.
The link has been changed. Next one is a perma ban. -
@lopez1 said in I can't even:
@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.
Yes it is. We all know that. This seems machine generated.
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@scottalanmiller said in I can't even:
@lopez1 said in I can't even:
@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.
Yes it is. We all know that. This seems machine generated.
Why wasn't the account just banned?
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@jaredbusch said in I can't even:
@scottalanmiller said in I can't even:
@lopez1 said in I can't even:
@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.
Yes it is. We all know that. This seems machine generated.
Why wasn't the account just banned?
It's gone.
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Department needs access to a computer via RDP so they can process Badges (Application License issue). Let's add them to the Remote Desktop Users group at the USER level so that it's another point to have to manage when on/off boarding someone....
uh - NO. It's a Security Group. You modify the Security Group, you add the Security group to the computer. Sheesh..
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Ever have your boss need you to do a little project for him and it involves just typing two words into a file?
Like, how incompetent can you be?
Best part is...
I'm the boss in this story. lol
@valentina is very long suffering.
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@scottalanmiller said in I can't even:
Ever have your boss need you to do a little project for him and it involves just typing two words into a file?
Like, how incompetent can you be?
Best part is...
I'm the boss in this story. lol
@valentina is very long suffering.
That's not necessarily incompetence, it's delegation.
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@scottalanmiller said in I can't even:
Ever have your boss need you to do a little project for him and it involves just typing two words into a file?
Like, how incompetent can you be?
Best part is...
I'm the boss in this story. lol
@valentina is very long suffering.
Sometimes it pays to be the boss!
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Due to the inability of running PowerShell scripts, I can't customize my Powershell session.
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@scottalanmiller said in I can't even:
Ever have your boss need you to do a little project for him and it involves just typing two words into a file?
Like, how incompetent can you be?
Best part is...
I'm the boss in this story. lol
@valentina is very long suffering.
@obsolesce said in I can't even:
@scottalanmiller said in I can't even:
Ever have your boss need you to do a little project for him and it involves just typing two words into a file?
Like, how incompetent can you be?
Best part is...
I'm the boss in this story. lol
@valentina is very long suffering.
That's not necessarily incompetence, it's delegation.
@pmoncho said in I can't even:
@scottalanmiller said in I can't even:
Ever have your boss need you to do a little project for him and it involves just typing two words into a file?
Like, how incompetent can you be?
Best part is...
I'm the boss in this story. lol
@valentina is very long suffering.
Sometimes it pays to be the boss!
What is more impressive is when you can delegate up! Getting your boss to do something that you could do is awesome.
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My manager (IT Manager) messaged me a screenshot of speedtest.net results from one of our DC's that showed there is 33 ms ping times, and that I should look into this. I login the DC, pull up command line, ran a continuous ping to 8.8.8.8 with solid 3ms ping times. I sent him a screenshot of the command prompt and said ping times look solid to me, and speedtest.net does not give accurate results of network latency from a computer as the built-in ping utility from windows.
This is basic troubleshooting, and is just sad.
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Saw today someone went into their SAN and.... deleted disks from their running RAID array. jajaja.
This is one of the core problems with SANs....
- They deployed a known fragile SAN (SC series) that is insanely more dangerous than a normal server.
- They are using a SAN instead of proper production storage.
- They have "data center" staff managing their really complex and confusing storage instead of storage professionals who know what is going on and how it is used.
Given the three whopping mistakes above, it follows the pattern that human error has led to a degraded and irreparable RAID array on this "infallible" SAN system. It's the problem of "bad decisions beget bad decisions." People installing SANs that don't make sense are also the most likely people to screw up the deployment and managing it wrong and lose data from human error. It's a compounding problem.
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@Fredtx said in I can't even:
I sent him a screenshot of the command prompt and said ping times look solid to me, and speedtest.net does not give accurate results of network latency from a computer as the built-in ping utility from windows.
Sort of. The ping times ARE accurate. And SpeedTest shows to where they are being sent.
What happened there is that you tested one specifically fast and near server, and he tested and arbitrarily distant server. It's not that his number is more or less accurate than yours, they are both accurate. It is that you are measuring two different things.
What was lacking was a solid definition of what was being sought. A proper network latency test is done to the nearest router, not to any server. Even in your test, the connection is arbitrarily far and can be wrong - assuming the question is "what is our WAN latency". But if the question is "what is our Google DNS latency" then your answer is correct. If the question is "what is the latency to a server selected by SpeedTest" then the manager's test is correct.
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I've always used the ping command to troubleshoot latency, and view active spikes, and packet loss. The only time I really use Speedtest is when testing bandwidth. Tracert is another command I use for troubleshooting latency as I can easily show the ISP the issue is on their end, which most of the time it is.
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@Fredtx said in I can't even:
I've always used the ping command to troubleshoot latency, and view active spikes, and packet loss.
For anything ping/traceroute related, the tool you want is
mtrnotping. It provides a much better picture of what you need to know if you use the right--orderoptions.This gives you the standard loss, delay, etc., plus jitter:
mtr 1.1.1.1 --order LSRDNABWVJMXI
But as @scottalanmiller said, you need to be specific about what you are wanting tested.
