I can't even
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Had a fun one yesterday. Got called into a telephone client's shop because their network was down and they don't have a lot of faith in the VAR that set it all up and supposedly supports them. We got in and fixed a few things and showed them that their wireless had failed. But we have no passwords or anything to their expensive Cisco gear so we were pretty powerless to do anything but reboot the wireless. Turns out that they didn't even know how to power cycle it, so at least we were able to train them on doing that and made restarting it a much less painful process.
They got their support on the phone and they were never able to get a networking guy, ever. Their put a billable time receptionist on the phone who just kept saying "give me just a second here" as they tried to figure out what was wrong (um, the device isn't broadcasting an SSID, this is pretty basic people) and spent hours never even logging into the device (could not figure out how.)
While they were on the phone getting reamed by the owner I handed them a note that better wifi gear was in stock at Micro Center for $133. They just handed me the company CC and sent me off. Long story short... went to MC, bought Unifi gear, set it up, installed it, and replaced their garbage Cisco equipment for a fraction of the money, and a fraction of the time, as it took to get the Cisco reseller to even get a tech on the phone (which never happened at all, for a whole day of waiting on them) and now their environment just works, has way better coverage, we can help them when things go wrong, is cheap and quick to replace if necessary, etc. Huge win for them, and for us, their VAR looks like complete buffoons.
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@scottalanmiller said in I can't even:
But we have no passwords or anything to their expensive Cisco gear so we were pretty powerless to do anything but reboot the wireless.
While they were on the phone getting reamed by the owner I handed them a note that better wifi gear was in stock at Micro Center for $133. They just handed me the company CC and sent me off. Long story short... went to MC, bought Unifi gear, set it up, installed it, and replaced their garbage Cisco equipment for a fraction of the money,
Did you give them the passwords? I vaguely recall reading something about you (NTG) not having the passwords, and the clients having them? Is that right?
I definitely like to do the same, that way the client is always in control.
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@Dashrender said in I can't even:
@scottalanmiller said in I can't even:
But we have no passwords or anything to their expensive Cisco gear so we were pretty powerless to do anything but reboot the wireless.
While they were on the phone getting reamed by the owner I handed them a note that better wifi gear was in stock at Micro Center for $133. They just handed me the company CC and sent me off. Long story short... went to MC, bought Unifi gear, set it up, installed it, and replaced their garbage Cisco equipment for a fraction of the money,
Did you give them the passwords? I vaguely recall reading something about you (NTG) not having the passwords, and the clients having them? Is that right?
You are thinking of a discussion of users. NTG doesn't go around asking user's for their passwords. That's unrelated to IT management.
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@Dashrender said in I can't even:
I definitely like to do the same, that way the client is always in control.
We generally try to not give clients uncontrolled access. I almost always recommend break glass only, so that if the client decides to log in that we know the glass was broken. Casual admin access is a very dangerous thing for everyone concerned.
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Today's things not to do:
- Don't get all your information wrong and call your IT department's account manager in a huff.
- Don't get angry about something for no reason and try to take it out on IT who is trying to help you.
- Don't refuse to follow the decisions of the owner of the company.
- Don't claim your staff is bored and needs their time filled by just moving a mouse around.
- Don't make ridiculous demands that are so extreme they require service level adjustments and approval of the owner.
- Don't lie five times to your account manager while on a recorded line.
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@scottalanmiller said in I can't even:
Today's things not to do:
- Don't get all your information wrong and call your IT department's account manager in a huff.
- Don't get angry about something for no reason and try to take it out on IT who is trying to help you.
- Don't refuse to follow the decisions of the owner of the company.
- Don't claim your staff is bored and needs their time filled by just moving a mouse around.
- Don't make ridiculous demands that are so extreme they require service level adjustments and approval of the owner.
- Don't lie five times to your account manager while on a recorded line.
TL;DR Don't be a douchebag
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@DustinB3403 said in I can't even:
@scottalanmiller said in I can't even:
Today's things not to do:
- Don't get all your information wrong and call your IT department's account manager in a huff.
- Don't get angry about something for no reason and try to take it out on IT who is trying to help you.
- Don't refuse to follow the decisions of the owner of the company.
- Don't claim your staff is bored and needs their time filled by just moving a mouse around.
- Don't make ridiculous demands that are so extreme they require service level adjustments and approval of the owner.
- Don't lie five times to your account manager while on a recorded line.
TL;DR Don't be a douchebag
The head of the company is pretty freaking pissed
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@scottalanmiller said in I can't even:
@DustinB3403 said in I can't even:
@scottalanmiller said in I can't even:
Today's things not to do:
- Don't get all your information wrong and call your IT department's account manager in a huff.
- Don't get angry about something for no reason and try to take it out on IT who is trying to help you.
- Don't refuse to follow the decisions of the owner of the company.
- Don't claim your staff is bored and needs their time filled by just moving a mouse around.
- Don't make ridiculous demands that are so extreme they require service level adjustments and approval of the owner.
- Don't lie five times to your account manager while on a recorded line.
TL;DR Don't be a douchebag
The head of the company is pretty freaking pissed
Is the person still employed? If so the head of the company is not pissed enough.
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@JaredBusch said in I can't even:
@scottalanmiller said in I can't even:
@DustinB3403 said in I can't even:
@scottalanmiller said in I can't even:
Today's things not to do:
- Don't get all your information wrong and call your IT department's account manager in a huff.
- Don't get angry about something for no reason and try to take it out on IT who is trying to help you.
- Don't refuse to follow the decisions of the owner of the company.
- Don't claim your staff is bored and needs their time filled by just moving a mouse around.
- Don't make ridiculous demands that are so extreme they require service level adjustments and approval of the owner.
- Don't lie five times to your account manager while on a recorded line.
TL;DR Don't be a douchebag
The head of the company is pretty freaking pissed
Is the person still employed? If so the head of the company is not pissed enough.
Yes, still employed. Mostly because we are still on the call.
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Turns out she's only a part time receptionist, and very new.
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@scottalanmiller said in I can't even:
Turns out she's only a part time receptionist, and very new.
Not an excuse, that person does not belong in a business
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@JaredBusch said in I can't even:
@scottalanmiller said in I can't even:
Turns out she's only a part time receptionist, and very new.
Not an excuse, that person does not belong in a business
Oh no, it wasn't an excuse. More of a "just how much trouble she is in" point.
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Which is to say... a lot.
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Talking to support at Weave, the supposed phone vendor today, and their "technical support" asked us the difference between switch ports, and wall ports, and tried to claim that they have customers that don't need switches! Um... who do you think you are fooling buddy?
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This is a bit involved, but I about bitch slapped someone who refuses to:
- use a system that they have access too
- been repeatedly told to use said system
- decides to yell at me because we have none of an item left in stock because
- they continually take things without accounting for them
So yea, I may just slap an idiot today.
Oh
- they get emailed weekly about said inventory
- and they have the purchasing authority
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English manufacturer thinks a network switch needs to be improved to handle audio better.
https://www.whathifi.com/news/chord-company-revives-english-electric-debuts-network-switch
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@travisdh1 said in I can't even:
English manufacturer thinks a network switch needs to be improved to handle audio better.
https://www.whathifi.com/news/chord-company-revives-english-electric-debuts-network-switch
Wow, that's a complete scam. It's amazing how much equipment in the digital audio space is targeted at selling "analogue fixes" to digital systems in the hopes that the customer doesn't know what digital is or how it works. It's a huge market.
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Just had a Covetrus "support tech" not be able to install their MSI and to try to blame us he actually made the claim that their MSI file that he had just downloaded and run himself was actually "our responsibility for being part of the operating system."
WTF dude. Obviously we aren't going to fall for that. How the hell would their application's MSI file be provided by Windows 10?
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@scottalanmiller said in I can't even:
@travisdh1 said in I can't even:
English manufacturer thinks a network switch needs to be improved to handle audio better.
https://www.whathifi.com/news/chord-company-revives-english-electric-debuts-network-switch
Wow, that's a complete scam. It's amazing how much equipment in the digital audio space is targeted at selling "analogue fixes" to digital systems in the hopes that the customer doesn't know what digital is or how it works. It's a huge market.
Yeah just like so much of the monster stuff.
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