Best way to maintain some remote control but not absolute?

[guyinpv]

@Dashrender said in Best way to maintain some remote control but not absolute?:

@guyinpv said in Best way to maintain some remote control but not absolute?:

If all else fails, I can always tell the client to run a Join.me session from somewhere else in the network.

assuming they can get on the internet when your server is down.

At some point in the escalation process, the physical visit will be necessary.

Usually this is me asking them to look at their router and cable modem for the lights, tell them to call the ISP.
Check for lights on the server. Lights on the NIC port, etc.

Sometimes I'll have a savvy person ping stuff for me.