Help with Helpy

tiagom

Ill take a look at it when i get home, see if i can help you out.

IRJ

I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.

IRJ

@tiagom said in Help with Helpy:

Ill take a look at it when i get home, see if i can help you out.

The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.

Veet

@JaredBusch said in Help with Helpy:

@Veet said in Help with Helpy:

Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

btw, it's developed by a guy named "Scott Miller" ...

How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

As I said ... "The UI is nice" ... and that's that.

Veet

@IRJ said in Help with Helpy:

I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution

You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...

tiagom

Tried twice both didn't work, very strange. will try again later.

tiagom

Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

rails user needs to added to sudoers using visudo under

 root    ALL=(ALL)       ALL

I added

rails   ALL=(ALL)       ALL

The following command fails because the latest activesupport requires Ruby version >= 2.2.2

gem install rails --no-ri --no-rdoc

Had to install v4.2.7 instead of the latest. I used:

gem install activesupport -v 4.2.7
gem install rails -v 4.2.7 --no-ri --no-rdoc

To clear up a question from earlier when you run

rake secret

The output needs to be put in /config/secrets.yml under production: secret_key_base:

The postgresql password needs to be edited in /config/database.yml under production: password:

The following command doesn't work

rails s -e production -b your.ip.add.ress:3000

It should be

rails s -e production -b your.ip.add.ress

The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

root /home/rails/helpy/public;
passenger_enabled on;
rails_env production;

I commented out the index index.html index.htm

I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

Also i needed to stop the firewall

service iptables stop

travisdh1

@tiagom Wow, I've seen some bad/outdated docs before, but that's really pushing things. Good job figuring it out.

IRJ

@tiagom said in Help with Helpy:

Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

rails user needs to added to sudoers using visudo under
 root    ALL=(ALL)       ALL
I added
rails   ALL=(ALL)       ALL
The following command fails because the latest activesupport requires Ruby version >= 2.2.2
gem install rails --no-ri --no-rdoc
Had to install v4.2.7 instead of the latest. I used:
gem install activesupport -v 4.2.7
gem install rails -v 4.2.7 --no-ri --no-rdoc
To clear up a question from earlier when you run
rake secret
The output needs to be put in /config/secrets.yml under production: secret_key_base:

The postgresql password needs to be edited in /config/database.yml under production: password:

The following command doesn't work
rails s -e production -b your.ip.add.ress:3000
It should be
rails s -e production -b your.ip.add.ress
The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location
root /home/rails/helpy/public;
passenger_enabled on;
rails_env production;
I commented out the index index.html index.htm

I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

Also i needed to stop the firewall
service iptables stop

Awesome work. I was able to solve some of that, but not enough to get everything working.

IRJ

@tiagom I am still having trouble. Here are my commands. I know there is more, but I should be able to hit the web server at this point.

adduser rails
passwd rails
gpasswd -a rails wheel



ssh-keygen
ssh-copy-id rails@SERVER_IP_ADDRESS

#Change PermitRootLogin to no
nano /etc/ssh/sshd_config
service sshd restart

yum -y update
yum groupinstall -y development

yum install -y epel-release pygpgme curl libcurl-devel nano
yum install -y postgresql-server postgresql-contrib postgresql-devel git nodejs npm

#Add rails to sudoers add rails ALL=(ALL) ALL

chkconfig postgresql on
service postgresql initdb
service postgresql start

su - postgres 
createuser -s rails
createdb helpy_production
psql
\password rails
\q
exit
service postgresql restart


#login as rails

gpg2 --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3
curl -L get.rvm.io | bash -s stable
source /home/rails/.rvm/scripts/rvm
rvm requirements
rvm install 2.2.1
rvm use 2.2.1 --default
rvm rubygems current
gem install activesupport -v 4.2.7
gem install rails -v 4.2.7 --no-ri --no-rdoc



sudo dd if=/dev/zero of=/swap bs=1M count=1024
sudo mkswap /swap
sudo swapon /swap

git clone https://github.com/helpyio/helpy.git
cd helpy

nano Gemfile
# Comment out #gem 'rails_12factor'

bundle install


cp config/database.do.yml config/database.yml
rake secret
# copy key to production field in secrets and password feild in database

nano config/secrets.yml
nano config/database.yml

touch /home/rails/helpy/log/production.log
chmod 0664 /home/rails/helpy/log/production.


RAILS_ENV=production rake assets:precompile
RAILS_ENV=production rake db:migrate
RAILS_ENV=production rake db:seed


rails s -e production -b your.ip.add.ress

tiagom

What is the output of the following commands

rails s -e production -b your.ip.add.ress

curl your.ip.add.ress

Quickly looking over the list of commands i see

chmod 0664 /home/rails/helpy/log/production.

Should be

chmod 0664 /home/rails/helpy/log/production.log

IRJ

Thanks @tiagom for all your help!

tiagom

No problem, any time @IRJ

IRJ

Here is the finished tutorial.

http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

hobbit666

@IRJ said in Help with Helpy:

Here is the finished tutorial.

http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

booked marked as this is one i'm looking at to replace spiceworks.

JaredBusch

@IRJ said in Help with Helpy:

Here is the finished tutorial.

http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

I quit reading the tutorial early on. There are some clunky things still in those instructions.

You show using nano at one point but then in a follow up step you show installing nano with yum. So how would you have used nano?

Then you show adding the rails user to the sudo file with vi after adding nano.

Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

Were these some of the inconsistencies that you found in the original instructions bleeding through into yours?

tiagom

@JaredBusch

sudoers file should be edited using visudo as it checks syntax and whatnot.

In a fresh install of CentOS 6.8 wheel group is commented out in sudoers

## Allows people in group wheel to run all commands
# %wheel        ALL=(ALL)       ALL

IRJ

@JaredBusch said in Help with Helpy:

@IRJ said in Help with Helpy:

Here is the finished tutorial.

http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

Then you show adding the rails user to the sudo file with vi after adding nano.

Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

you are supposed to use visudo to edit that sudoers file.

As far as installing nano twice, I may have missed that and copied it from the original.

I am not sure what the big deal is...