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    Help with Helpy

    IT Discussion
    ubuntu 14.04 helpy open source help desk
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    • IRJI
      IRJ
      last edited by

      I am on step 6 of installing Helpy and I am unsure what the section is having me do. Can anyone explain this to me?

      http://support.helpy.io/en/knowledgebase/11-installing-helpy-yourself/docs/27-installing-helpy-on-ubuntu-14-04-using-passenger-and-nginx

      0_1470411458535_upload-fd884dfd-a5ea-46c1-b3a0-3589b1078725

      wirestyle22W 1 Reply Last reply Reply Quote 1
      • DustinB3403D
        DustinB3403
        last edited by

        It wants you to make a backup of the existing "stock" file.

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          rake is like make but for Ruby instead of C.

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            And then to create a database key, and copy that key to the actual database.

            1 Reply Last reply Reply Quote 0
            • T
              tiagom
              last edited by

              Create a secret token for rails apps and copy it into those two files.

              1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ
                last edited by

                Ok so I run
                rake secret

                Then it gives me a key. Then I copy that key to those two files?

                1 Reply Last reply Reply Quote 1
                • IRJI
                  IRJ
                  last edited by

                  Do I just add it to the bottom of both of those files?

                  1 Reply Last reply Reply Quote 0
                  • AmbarishrhA
                    Ambarishrh
                    last edited by

                    Never heard of helpy before, looks interesting!

                    1 Reply Last reply Reply Quote 1
                    • wirestyle22W
                      wirestyle22 @IRJ
                      last edited by

                      I have been looking for something like this for a long time. Sweet.

                      1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ
                        last edited by

                        I am on my 4th attempt of the install. The ruby stuff is definitely screwing me up.

                        wirestyle22W 1 Reply Last reply Reply Quote 0
                        • wirestyle22W
                          wirestyle22 @IRJ
                          last edited by

                          @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                          IRJI 1 Reply Last reply Reply Quote 1
                          • IRJI
                            IRJ @wirestyle22
                            last edited by

                            @wirestyle22 said in Help with Helpy:

                            @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                            I am getting a little further each time now. Maybe this next install attempt will work 🙂

                            wirestyle22W 1 Reply Last reply Reply Quote 2
                            • IRJI
                              IRJ
                              last edited by

                              The installation guide definitely isn't the best.

                              1 Reply Last reply Reply Quote 0
                              • wirestyle22W
                                wirestyle22 @IRJ
                                last edited by

                                @IRJ said in Help with Helpy:

                                @wirestyle22 said in Help with Helpy:

                                @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                                I am getting a little further each time now. Maybe this next install attempt will work 🙂

                                One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

                                IRJI 1 Reply Last reply Reply Quote 3
                                • IRJI
                                  IRJ @wirestyle22
                                  last edited by IRJ

                                  @wirestyle22 said in Help with Helpy:

                                  @IRJ said in Help with Helpy:

                                  @wirestyle22 said in Help with Helpy:

                                  @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                                  I am getting a little further each time now. Maybe this next install attempt will work 🙂

                                  One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

                                  I am trying to learn ruby.

                                  1 Reply Last reply Reply Quote 0
                                  • V
                                    Veet
                                    last edited by

                                    Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                                    btw, it's developed by a guy named "Scott Miller" ...

                                    JaredBuschJ scottalanmillerS 2 Replies Last reply Reply Quote 3
                                    • JaredBuschJ
                                      JaredBusch @Veet
                                      last edited by

                                      @Veet said in Help with Helpy:

                                      Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                                      btw, it's developed by a guy named "Scott Miller" ...

                                      How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

                                      V 1 Reply Last reply Reply Quote 1
                                      • scottalanmillerS
                                        scottalanmiller @Veet
                                        last edited by

                                        @Veet said in Help with Helpy:

                                        Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                                        btw, it's developed by a guy named "Scott Miller" ...

                                        Their on to me.

                                        1 Reply Last reply Reply Quote 1
                                        • IRJI
                                          IRJ
                                          last edited by IRJ

                                          The tutorial is definitely outdated and needs to be updated.

                                          1 Reply Last reply Reply Quote 0
                                          • T
                                            tiagom
                                            last edited by

                                            Do you just want to play with it or run it in a live environment?

                                            IRJI 1 Reply Last reply Reply Quote 0
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