@scottalanmiller As someone who has had to deal with vendor supplied hardware and software for a medical practice, I have come to firmly believe vendors are the enemy, a $very $very $expensive enemy.
Yup. In some cases, a true enemy. In others, just on the other side of the chess board. It's not always malicious, normally it is not. But their interest are very, very different than ours and their financial responsibilities oppose ours. So they are stuck either being ethical to their employers, or ethical to the people they are paid to convince to do things not in their interest.
If they are true to their employer, they can be ethical across the board. If they try to be good for the customer, they have to be unethical to their employer. A nonsensical situation.