Did anyone use it at all during the 'trial' period? or did end users just at it and walk away?
I love the fact that the company at least was willing to try something - then move to something else.. instead of just being stuck.. it might be costly to do so.. but at least they are working toward a solution they will hopefully like and works well for them.
Yes. It was used by a trial group. But then afterwards, it was never a) forced or b) even pushed on the main users.