@JasGot said in Cannot get past a comcast router in Ashburn, VA:

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

@JasGot said in Cannot get past a comcast router in Ashburn, VA:

Maybe I'm old and don't get worked up as easily anymore; but I can tell you that if they can get this resolved tomorrow, I'll be quite satisfied. My frustration was with the agent that was on the phone, it was beyond her ability to comprehend that there could be a problem with something other than the equipment at the customer location.

See, and I would see that as her manager deciding to use someone like that to shield the company from doing their job. Anyone can be stumped, but why didn't she escalate and do proper support rather than coming up with excuses to shut you down?

I agree. And this doesn't lead me to dumping them yet.

There is a big difference between and idiot gatekeeper and a company's willingness to fix it. I believe the girl and her manager should be fired.

If every person dumped every vendor for a single bump in the road. There would be no vendors in the world.

By the way. The issue is resolved. The local engineer reach someone in the Ashburn DC and they addressed the issue during the night.

The thing you have to remember is - Scott has experience with practically every vendor that's ever vended in the US (and likely more around the world as well). As such, he has seen how horrible or honorable they are in a massive amounts of situations... so when he's saying to dump someone, it's not based solely upon your single posted issue.. it's because of his know experience with said vendor in the past.

Note - I sorta say this tongue in cheek, sorta not 😉

@JaredBusch said in Comcast rejected by small town—residents vote for municipal fiber instead:

Just had this email exchange today with Adams Telecom.
Note: The existing service was 50/50 with a 3 year contract at $80. Contract expired this month.

This is what happens when small municipalities are ignored. They work with local telecoms or do it themselves. Ans the costs are always better.
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Must be F'ng NICE! B#&%@ 🙂

The US really needs this competition. They say that the latency is low on 5G with 2-4ms, but the FCC claims Verizon FiOS is 10ms. But as a FiOS user, I can tell you, it's definitely 2-4ms all the time.

Verizon has been trying this with me, and I call them every time.

Also have you tested your ping to to NJ/NY data center for VULTR? Might surprise you.

I was surprised and ended up moving some things from Chicago to NJ/NY despite it being twice the distance from me as Chicago VULTR instances were (500 miles to Chicago, 1200 miles to NJ/NY). Latency went from 80/90ms to 30ms or less on average when I moved to NJ/NY Vultr instance.

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@wrx7m said in Comcast just told me to call WOW:

@dustinb3403 - Will it really make that much of a difference?

Definitely.

Comcast, Charter, AT&T, Verizon, and such all all shit companies when it comes to customer service. this is a fact.

But while she was given bad information, she is a damned lawyer. She should know better than to think you can get a contract changed for another person without proof of power of attorney.

I mean FFS, there is a reason she has a PoA for her father. That is so she can legally perform actions that hold legal weight. This is not a hard concept.

The other example in that article was also someone that did not have the PoA documents.

/Sigh 😞

@scottalanmiller said in Xfinity data limits:

@Tim_G said in Xfinity data limits:

What about an Amazon Snowball?

Nice, how have I not seen this yet?

I wonder if that came from their idea of a semi-truck version of the same idea?

You say potato...

Comcast got hit by NAD's?

I'm ok with this.

@prcssupport said in Xfinity (Comcast) is rolling out a metered connection trial in Chicagoland and I am part of it:

I'm involved in a project in my town to start and expand a municipal network. Do you have any more info, links and stuff to help with that?

I was not directly involved in the planning or implementation of HCS (the second link above), but I participated in the community meetings and talked to voters and such to get it passed on the ballot. At the time I worked for one of the towns larger employers and was sick and tired of the poor service choices available.

I am sure you can contact HCS and eventually get put in contact with someone that was part of it all to give you more information.

Edit: Highland, IL is a bit unusual due to the fact that until deregulation forced it, the only place to buy electricity was from the city. Most towns do not maintain their own utilities. The benefit this provided to the fiber project was that the city already had rights to poles and easements to run the fiber.

Edit 2: Highland, IL was severely under served for internet. For telephones service, the ILECs kept selling the town around until it eventually ended up with Verizon, and they don't want it. The infrastructure was never upgraded over the years nor was the CO equipment. There is not not even any 15 year old DSL available, because there is no equipment in the CO for it.
For cable service, the town did get cable internet from Charter back in late 1999 along with all the other towns in the area. But like the phone companies, never upgraded the network afterwards. In 2007/2008 when the HCS project was still in meetings with residents trying to decide a path forward, Charter sent people to tell the residents what a huge mistake it was and waste of taxpayer money. But for some reason, the next month the town was swamped with Charter vehicles working on the lines and within months DOCSIS 2 level of service was finally available.

well, the initial export to PST failed. and i've already deleted the account from comcast. therefor i can't convert using outlook b/c it has to authenticate with the server that it no longer has an account on.

Problem is, he's not giving good reasons for moving on and keeps making crap up. There is a way for him to handle it well, but he isn't doing that. He's basically refusing to listen to reason, refusing to explain to management why what they are doing is bad and/or won't even work and he's instead attacking the people trying most to help him. Basically he's being lazy and foolish. He might have reasons for not telling management the truth, but he's not sharing those or even suggesting that they exist. Instead he makes up reasons like "he's only supposed to fix the one device" which he can't do, so that reason isn't valid. Then he makes up a different, conflicting reason, in another post.

I agree, there are times to accept that we can't always do the best thing. But this is a case of someone demanding bad advice and just refusing to accept good advice when it is give. It isn't a case where, from anything we can see in the thread, he is limited to only do the wrong thing. He's just being foolish all around (both in his tech and how he presents it to us.)

And there is no good advice to give. He's already stated that what he wants to do doesn't work. So the one thing he demands he's already ruled out!

You heard it first here, calling bullshit.

Consumerist articles tend to be on the rather self serving side. Beside the fact that Comcast couldn't give two shits about someone, let alone enough to actively seek out folks and find out where they work. As was stated in the article, why would Comcast single out this individual when they get calls every single day of "I'm a lawyer at a big firm" or "I'm the CEO of important company".

Smells like bullshit to me.